Job Details

Assertive Engagement Case Worker

El Programa Hispano Católico, Gresham, OR, USA 97030

Job - Other

Close Date: 07/22/2019

El Programa Hispano Catolico (EPHC) is a culturally specific organization providing an interrelated range of services and programs to advance racial equity and social justice through the power of our Latinx culture, community and self-determination. EPHC's vision is a thriving Latinx Community living to our fullest potential.

El Programa Hispano Catolico

Assertive Engagement Case Worker

Full-time Position (40 Hours a Week) Non-exempt

Reports to: Employment & Economic Opportunities Program Manager


The primary function of this position is to assist clients who are dealing with possible eviction to remain stably housed. The Assertive Engagement Case Worker (AECW) determines client eligibility through an interview process and crisis needs assessment. With the understanding that the client knows best what they need to do to solve their current situation the AECW offers resources and assistance as needed. The AECW recognizes that how assistance is offered is often more important than the assistance provided and therefore they approaches each client with empathy, active listening skills and the ability to be an advocate for the client.


Verify eligibility based on eviction and homelessness risks as well as income; follow funder's guidelines to assist eligible clients gain access to rent assistance and the Multnomah Stabilization Initiative (MSI) program.
Provide Assertive Engagement case management to clients engaged in the Multnomah Stabilization Initiative (MSI) program.
Active participation in the client selection process as outlined in the MSI contract.
Verify eligibility and assist eligible clients gain access to emergency energy assistance and/or any other service as needed to promote family stabilization.
Find appropriate workshops and classes for clients.
Be able to do house inspections.
Promote family budgeting and self-sufficiency with all clients, in case plans and in one-on-one meetings.
Teach classes on budgeting and money management.
Assist with tracking of agency resources available for rent assistance and vouchers.
Attend County meetings for rent assistance coordinators (as requested by supervisor).
Enter data into the Service Point database.
Maintain confidential client files in compliance with El Programa Hispano Catolico, Multnomah County and Home Forward standards.
Follow El Programa Hispano Catolico policies and procedures.
Perform other duties as assigned.


Must be bilingual (Spanish/English) and bi-culturally competent.
Ability to communicate concisely and effectively, both verbally and in writing in Spanish and English.
Experience conducting case management.
Ability to build relationships among partner agencies and the Latino community to promote services.
Ability to manage and coordinate day-to-day activities of volunteers.
Commitment to EPHC/Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
Demonstrate judgment and discretion in dealing with confidential matters.
Advanced skills in Microsoft Office programs (including Word, Excel, Outlook and PowerPoint).
Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to meet goals on time.
Strong analytical and strategic problem solving skills.
Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast-paced environment.
Ability to take initiative and prioritize tasks; good time management, problem prevention, and problem solving skills.
Ability to maintain a flexible schedule as needed. Driving is required; some travel in the Gresham and Portland area. Valid driver's license and automobile insurance at agency-required levels (100/300/100).
Successful completion of civil, criminal and/or motor vehicle background checks.
Ability to support organizational and program specific mission and goals.

COMPENSATION: Compensation is commensurate with skills and experience. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.

TO APPLY: Please submit a cover letter and resume at:


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Complete details: