Job Details

Support Systems Associate

Fully, Portland, Oregon

Job - Technology

Close Date: 11/13/2019

Systems Support Associate

We are interested in what makes you uncommon. Hiring people with different voices, different experiences, and different perspectives have expanded our thinking, enriched our culture, and made us a stronger and better company. Do you have something unique to offer us?

We’re looking for a Systems Support Associate at our headquarters in Portland, Oregon. Please read this ad thoroughly and please know: We do not accept resumes without the accompaniment of a cover letter. We want to get to know you a bit, so help us out!

A Little About Us:
We sell and design desks, chairs and things that keep your body moving, so you can work and live more fully. We’re proud to be a unique and diverse team; a quirky collection of creatives, nerds, yogis, dancers, foodies, climbers, cyclists, and movement fanatics. We expect all team members to “come as you are” and we truly mean it. We are people who don’t fit into boxes and don’t put up with cubicles. Our “open door” policy is more of a “no door” policy. We like to talk to each other, share ideas, and collaborate, preferably over kombucha, happy hour, or a waterfront stroll. We hire people we believe in and who are equally passionate about engaging in a progressive and active workplace. We are constantly moving, learning, and evolving both personally and professionally. Ultimately, we believe life is too short not to love where you work.

A Little About You:
You have a love for technology, for crafting graceful systems, for balancing many tasks at once, and for helping others. You have a strong customer service or help-desk background and know how to treat your co-workers as loyal clients. You have strong attention to detail, but you may also enjoy getting into the weeds on process flow and efficiency -- figuring out the best way to do something is just as important as getting the thing done! You should be comfortable and secure with technology, from printers to Mac OS, and you may even have some experience with enterprise network and endpoint management.

Job Description:
The Systems Support Associate is the first line of defense for Fully’s internal IT & Systems help desk-- supporting the team through maintaining and troubleshooting its many electronic devices, computer programs, and online systems. This position is in charge of responding to the equipment, systems, and website questions and support requests, for assisting end-users directly in resolving issues when appropriate, and escalating them to other members of the team when necessary. This position relies on strong triaging skills, making sure that support requests are prioritized appropriately and resolved in a timely manner. This position also maintains the inventory of IT peripherals (monitors, keyboards, etc), and be responsible for keeping a working inventory. It will include troubleshooting, installing, and maintaining network, VoIP, and workstation equipment and systems. The Systems Support Associate may also do occasional basic HTML updates and product maintenance on our Magento website, simple ERP updates, updates to our intranet, or maintenance of various forms, spreadsheets, or business processes.

Essential Duties and Responsibilities:
--Receives and processes IT help desk tickets and escalations
--Provides support services to internal and/or external users of the organization's computer systems and network
--Acts as first-level problem identifier and resolver
--Coordinates user problems resolution with appropriate resource if necessary
--Learns and keeps up-to-date on basics of back-end processes used by other departments
--Manages inventory and ordering of non-computer IT equipment
--Maintains and troubleshoots printers
--Supports occasional video recording
--Administers and supports VoIP phone system
--Facilitates IT onboarding for new employees
--Centrally manages employee-deployed computers
--Manages facility network infrastructure

Skills and Qualifications:
--Customer service and/or help desk experience preferred
--Exceptional verbal and written communication skills
--Good troubleshooting skills.
--Able to work in a fast-paced, self-directed environment
--Excellent attention to visual and written detail
--Excellent time management skills
--Excellent computer skills
--Strong decision-making, problem resolution, and creative thinking skills
--Enterprise network and/or endpoint management preferred

--1-2 years IT experience strongly preferred
--Customer Service experience valuable
--IT educational background preferred but not required

Department: Systems
Reports to: Director of Technology
Hours: Monday through Friday, 8:30am - 5:00pm, 40 hours per week.
Compensation: Salaried full time. We evaluate our compensation offerings according to market medians and internal pay equity.

Benefits: Fully provides a generous package of employee benefits including Medical, Dental, HSA and FSA offerings, Short Term Disability, Long Term Disability, Basic Life Insurances, 401(k) matching, and options for employee purchase of expanded and optional coverages.

Perks: Additional perks include 15 days PTO to start, 80 hours per year for volunteering, stipends for using alternative commuting methods, monthly wellness stipends, weekly personal training and yoga sessions, weekly catered team lunches, kitchens stocked with snacks, kombucha on tap, bottomless Nossa Familia coffee, and a dog-friendly office in a great SE Portland location with the best and brightest coworkers around!

How To Apply:
If you are buzzing with excitement that you might be our new Systems Support Associate and you have the skills and experience to back it up, kindly send your resume and cover letter. Please include in your cover letter what equity, diversity, and inclusion mean to you. We want to be sure you read the entire ad and also, EDI is a core value here at Fully.

Please: No recruiters, emails, phone calls, or drop-ins, please.

Complete details: