Post Date: 09/18/2019
Close Date: 12/01/2019
Please apply for this job through our company career portal: https://lewisandclark.wd5.myworkdayjobs.com/staff/job/Law-Campus/Field-Technician-III_R-000947
This position is responsible for keeping the Law School’s desktop computer infrastructure operational, as well as provides support for the Law School’s lecture capture system, and provide support and training on the school’s AV systems. Provides both hardware and software support via phone, e-mail or in-person for students, faculty, and staff. Responsible for the support of all end-user devices including Windows and Macintosh workstations, laptops, tablet computers, smart-phones, and office phones. Researches technical problems for end users and recommends an appropriate course of action. Assess and prioritizes incoming help requests. Build new computer images, deploy images, and keep images up to date. Prepares, configures, installs, and troubleshoots college computing hardware. Deploy and troubleshoot printers. Prepares, configures, installs, and troubleshoots college software including e-mail clients, office productivity programs, anti-virus packages, security software, print drivers and networking software. Provide first line support for law school exam software during exam periods.
This position is represented by the Lewis & Clark College Support Staff Association Local 4912 of the American Federation of LCCSSA Collective Bargaining Agreement.
What You'll Do
End User Support
Provide IT support to students, faculty, and staff over the phone, in person, by email, and through our help desk ticketing system.
Provide immediate support for time sensitive issues.
Perform troubleshooting steps for any hardware or software issues that might come up during the course of the day.
Provide support for law school exam software.
Give clear verbal or written instructions for end users to follow either in person, over email, or on the phone.
Write clear technical documentations and training documents.
Provide immediate support in classrooms while class is in session.
Preform AV troubleshooting to resolve issues or to identify more complex issues for AV vendor to resolve.
Provide clear training for faculty, staff and students on how to operate classroom equipment.
Provide support and administration of classroom lecture capture system.
Create new computer images.
Using an imaging distribution system to deploy images to computers.
Process newly purchased hardware and entry all information into departments inventory.
Track hardware deployed to faculty, staff, and student organizations.
Associate degree (A.S., A.A.) or two-year technical certificate (or 2-3 years of College)
3 years of high volume customer service experience
3 years of computer hardware & software repair & maintenance
3 years of Mac OS & Windows experience
Nice to Haves
Bachelor's degree in related field
5 years of High volume customer service experience
5 years of Computer hardware & software repair & maintenance
5 years of Mac OS & Windows experience
5 years of MS Office experience
Apple Certified Macintosh Technician
Dell Certified OptiPlex/Latitude Technician
37.5 hours per week
Benefits Eligible: Yes
LCCSSA Grade 16 Step F
$25.64 per hour
The job works primarily at a desk or is otherwise involved in activities requiring little lifting, climbing or working in tiring positions
Bending, kneeling, climbing stairs, sitting, standing, walking, grasping/gripping, pinching/squeezing, reaching, pushing/pulling, repetitive hand movements (e.g., typing), seeing, talking, hearing