Post Date: 02/17/2020
Close Date: 03/31/2020
Bates Group (www.batesgroup.com) has been a trusted partner to our financial services clients and their counsel for more than 30 years, delivering superior quality and results on a cost-effective basis. Voted a Best Securities Litigation Consulting Firm by readers of the New York Law Journal and an NYLJ Hall of Fame service provider, Bates Group provides solutions throughout the lifecycle of your legal, regulatory, and compliance matters. With a roster of over 200 financial industry and regulatory compliance experts, Bates offers services in litigation consultation and testimony, regulatory enforcement and internal investigations, compliance solutions, AML and financial crimes, forensic accounting, damages, and big data consulting.
Reporting directly to the Information Technology Manager, the Help Desk Technician will be responsible for providing high quality technical support to the firm. The role will diagnose, troubleshoot, and resolve both hardware and software related issues for users both onsite and remote. In addition, the Help Desk Technician will be responsible for creating new user accounts and emails, configuring and deploying PCs and mobile devices, and providing as-needed assistance for larger-scale project implementation.
This is a part-time role at approximately 20 hours per week. The position will support users across various time zones and may require working early hours and occasional weekends.
Field Inbound Requests via Phone, Email and Ticketing System
Create Documentation/Guides for Both the IT Team and for End-Users
Provide IT Support in the Following Areas:
General Desktop Support (Windows 10)
Email on Phone and PC
Mobile Device Management
Employee Onboarding and Offboarding
New Laptop and Mobile Device Setup
Required Skills & Competencies
Bachelor’s Degree or equivalent work experience
2+ Years previous Help Desk / IT support experience
Active Directory experience
Exchange Server / Exchange Online Experience
Windows Server 2012 / 2016 Experience
Strong interpersonal skills
Strong analytical and problem-solving skills
Office 365 / Azure environment
Management of MDM programs
Understanding and experience with Windows 10 Custom Imaging
Previous GPO experience
Troubleshooting printer / scanner issues
Previous networking experience (VPN, IPv4 Policy, Routing, SSIDs, DNS, DHCP, Web Filtering, Etc.)
Familiarity with remote desktop programs (RDP, LogMeIn, Etc.)
Coordination of IT ticketing systems (Zendesk, ConnectWise, SolarWinds, Etc.)
Successful completion of a background check through Bates Group is required before the employee’s start date. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position and move about. The employee is frequently required to operate equipment such as computers and copiers. The employee must occasionally lift and/or move up to 10 pounds.
To apply, please sent resume, cover letter, and salary requirements through our jobs site at https://www.batesgroup.com/about/careers
Complete details: https://www.batesgroup.com/about/careers