Job Details

Help Desk Technician

Bates Group LLC, Lake Oswego, OR

Job - Technology

Close Date: 03/31/2020

Bates Group ( has been a trusted partner to our financial services clients and their counsel for more than 30 years, delivering superior quality and results on a cost-effective basis. Voted a Best Securities Litigation Consulting Firm by readers of the New York Law Journal and an NYLJ Hall of Fame service provider, Bates Group provides solutions throughout the lifecycle of your legal, regulatory, and compliance matters. With a roster of over 200 financial industry and regulatory compliance experts, Bates offers services in litigation consultation and testimony, regulatory enforcement and internal investigations, compliance solutions, AML and financial crimes, forensic accounting, damages, and big data consulting.

Position Summary
Reporting directly to the Information Technology Manager, the Help Desk Technician will be responsible for providing high quality technical support to the firm. The role will diagnose, troubleshoot, and resolve both hardware and software related issues for users both onsite and remote. In addition, the Help Desk Technician will be responsible for creating new user accounts and emails, configuring and deploying PCs and mobile devices, and providing as-needed assistance for larger-scale project implementation.

This is a part-time role at approximately 20 hours per week. The position will support users across various time zones and may require working early hours and occasional weekends.

Key Responsibilities
 Field Inbound Requests via Phone, Email and Ticketing System
 Create Documentation/Guides for Both the IT Team and for End-Users
 Provide IT Support in the Following Areas:
 General Desktop Support (Windows 10)
 Email on Phone and PC
 Office 365
 Mobile Device Management
 Active Directory
 ShareFile
 Employee Onboarding and Offboarding
 New Laptop and Mobile Device Setup

Required Skills & Competencies
 Bachelor’s Degree or equivalent work experience
 2+ Years previous Help Desk / IT support experience
 Active Directory experience
 Exchange Server / Exchange Online Experience
 Windows Server 2012 / 2016 Experience
 Strong interpersonal skills
 Strong analytical and problem-solving skills

Additional Experience
 Office 365 / Azure environment
 Management of MDM programs
 Understanding and experience with Windows 10 Custom Imaging
 Previous GPO experience
 Troubleshooting printer / scanner issues
 Previous networking experience (VPN, IPv4 Policy, Routing, SSIDs, DNS, DHCP, Web Filtering, Etc.)
 Familiarity with remote desktop programs (RDP, LogMeIn, Etc.)
 Coordination of IT ticketing systems (Zendesk, ConnectWise, SolarWinds, Etc.)

Working Conditions
Successful completion of a background check through Bates Group is required before the employee’s start date. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to remain in a stationary position and move about. The employee is frequently required to operate equipment such as computers and copiers. The employee must occasionally lift and/or move up to 10 pounds.

To apply, please sent resume, cover letter, and salary requirements through our jobs site at

Complete details: