Post Date: 11/19/2019
Close Date: 12/31/2019
We have an excellent opportunity for an eServices Specialist II.
We’re Passionate Advocates. We love what we do.
At Advantis, we're passionate advocates for our members' financial success. Our tagline “With us you can!” reflects our passion for helping our members succeed - and we are just as committed to helping our employees succeed. You’ll find opportunities for personal growth, meaningful work, and proud recognition of accomplishments. We work with passion and purpose, and empower our employees to do the right thing.
If you want to work for a values-driven organization that believes that a great member experience starts with a great employee experience, you'll love working at Advantis.
Our vision - to be the best financial institution our members can chose and the best place our employees have ever worked. That means you get a different kind of career experience. The Advantis experience includes opportunities for personal growth, meaningful work, and proud recognition of accomplishments.
The eServices Specialist II is primarily responsible for ATM and ITM balancing and will provide back-up support for debit and credit card balancing, processing eservices disputes, and incoming and outgoing ACH files, . The eServices Specialist II provides accurate, timely and quality member service for eservices functions in a fast paced, time-sensitive environment. Additional responsibilities include responding to eservices questions, general ledger reconciliations, researching issues and discrepancies, and assisting other credit union departments through various communication channels. This position will cross train on additional functions within the eServices department to provide support as needed.
Responsibilities of this role include:
•Performs daily processing and balancing of ATM transactions. Schedules maintenance and service, and monitors ATM alerts and collaborates with vendors and other credit union partners.
•Manages ATM and ITM cash loads and determines appropriate cash amounts for each machine.
•Processes ATM, ITM, Visa Credit and Debit chargebacks and representations within established timelines. Researches and resolves discrepancies.
•Processes all daily card activities including fraud and disputes claims, compromised notifications, card inventory, late adjustments, etc.
•Reviews card reports including suspicious activity, international activity, card orders, card changes, and card limits.
•Provides support for Instant Issuance of plastic cards. Includes setup of new machines and maintenance.
•Processes all daily ACH items, prepares ACH return items filed for transmission to the Federal Reserve in compliance with NACHA rules and regulations.
•Processes ACH disputes and unauthorized transactions, including researching and resolving ACH problems and discrepancies.
•Monitors all ACH activities and related reports, and resolves discrepancies in a timely manner in collaboration with other credit union partners.
•Corrects member account errors and problems.
•Reviews quality control reports and makes appropriate corrections.
•Maintains a working knowledge of the eServices department and credit union’s data processing systems, including accessing information on the internet and intranet.
•Responds effectively to member requests, problems and complaints, and refers members to the proper person for specific information and assistance.
•Reconciles assigned general ledger account and timely clearing of outstanding items.
•Generates letters, creates copies, and files documents.
•Maintains written procedures to ensure they are current and accessible to the team.
•Completes processing of all transactions in accordance with credit union policies and procedures and ensures an audit trail is available.
•Assists co-workers and members in a friendly, positive and professional manner. Provides prompt, efficient, confidential and accurate service.
•Meets annual certification, regulation and other training requirements.
•High school diploma or equivalent is required.
•Associates Degree in business related field or equivalent combination of education and relevant experience is preferred.
•2+ years’ financial institution experience processing ATM's, Debit and Credit cards, and/or ACH preferred.
•Experience with share draft, mobile deposit, wire transfer, or other related experience is required.
•Ability to perform repetitive tasks with a high degree of accuracy. Strong attention to detail.
•Comprehensive knowledge of all applicable operational policies and procedures, including applicable credit union, state and federal regulations.
•Strong analytical ability to evaluate reports and documents for quality and anomalies, to review work processes, and make recommendations for process improvement.
•Broad knowledge performing general ledger reconciliations.
•Proficient in use of personal computer, particularly word processing and spreadsheet programs such as Microsoft Word and Excel. Proficient in use of credit union’s computer system for member account management. Ability to quickly learn new computer applications/systems and work with multiple data systems simultaneously. Ability to operate standard office equipment.
•Ability to determine needs and communicate ideas effectively.
•Capable of organizing and tracking work to ensure completion while successfully balancing required deadlines.
•Ability to build collaboration and teamwork within the department and credit union.
•Ability to exercise judgment, initiative and tact in dealing with members, staff and business partners.
•Flexibility to work through unexpected events, and attend meetings and events that may occur outside of regularly scheduled work hours.
•Ability to maintain high standards in areas of security, confidentiality, accuracy, thoroughness, completeness and neatness of documentation, system input, correspondence, system upgrades and system testing.
•Ability to understand and define a problem, collect information, establish facts, and make valid recommendations.
•Projects a professional image consistent with that of the credit union at all times when representing the credit union.
A Great Place to Work!
At Advantis, we help our members succeed financially. We serve our members with a purpose and a passion, and our talented team delivers uncommon value with every interaction. We inspire fresh ideas, bold creativity, and outside-the-box ingenuity by asking, “How can we do banking differently?” We celebrate individual achievement and excellence with proud recognition and upward opportunity. We work together in a spirit of “together we can” teamwork, mutual respect, and a unified effort to reach common goals. We work hard but we get to do it in an atmosphere that’s upbeat and fun.
We live our passionate community commitment to strengthen, educate, and elevate the prosperity of the communities we’re proud to call home. If you like to work with passion and purpose, collaborate, elevate, and celebrate, Advantis Credit Union is the place for you. Advantis is one of Oregon’s largest member-owned financial cooperatives, serving the Portland areas for over 90 years.
Advantis Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.