Job Details

Homeless Youth Services Supervisor

Janus Youth Programs, Inc, Portland, Oregon

Job - Non-Profit

Close Date: 04/23/2019

The Homeless Youth Services Coordinator (HYSC) supports the Shelter Management Team and Director of Homeless Youth Services to provide engaged leadership and operational oversight for two overnight shelter programs co-located in the same downtown facility (Porch Light & Street Light), and oversee the single coordinated entry point for all Homeless Youth Continuum services (Access Center). These programs provide a range of basic safety services for highly traumatized young people (ages 16-24) who are experiencing homelessness. The HYSC attends to 4 shelter reservation shifts in addition to supportive duties as assigned by the Shelter Manager, Porch Light Supervisor and Director. Responsibilities include maintaining a clean, safe, comfortable and respectful environment for up to 70 youth. Additional duties include participation in and implementation of ongoing Safety Committee requirements, training and ongoing coaching of shelter staff, shelter data reporting and quality assurance, and participation in rotating Supervisor On-Call duties as assigned (approximately one week of on-call duties every 5 weeks). The HYSC will directly supervise Relief Care & Support staff and two full time Access Center staff, with support from the Shelter Management Team and Director. These programs are part of a highly integrated Homeless Youth Continuum of programs and services, and the HYSC position requires consistent and timely communication and coordination with a broad range of partner agencies. These programs are founded on principles of Positive Youth Development, Harm Reduction, Restorative Justice and Trauma Informed Care that encourage meaningful participation of all youth who utilize services and staff who provide care. The shelters are open every night of the year from 8:45pm until 9:00am. The Access Center is open every day of the year 8am-6pm. This position will generally work swing shifts (approximately 3:30pm-11:30pm) with some occasional daytime, overnight, and weekend duties as assigned.

This position requires being part of a rotating on-call supervisory team that provides coaching, support and coverage assistance to five programs within Janus Youth (three of which are 24/7 programs).

The employees of the shelters are represented by a union bargaining agreement. The Director of Homeless Services is the primary contact point for the union, however, the Shelter Manager, Porch Light Supervisor and HYSC may be occasionally required to assist in negotiations, grievances, or other union matters.
SCHEDULE:40 Hours per week, to be determined. However, this schedule may be adjusted according to the needs of the program.

WAGE/BENEFITS: $3293.33 per month (salary exempt) plus $150 supplemental income for each week on-call. Janus offers an excellent benefits program including medical, dental, life & long-term disability insurance; EAP; 401(k) and paid time off (varied eligibility waiting periods apply). Voluntary optional coverage is also available.

Applications for all positions may be forwarded to appropriate similar positions within Janus Youth Programs. Positions may vary by location, pay structure, union, and supervisory staff.

QUALIFICATIONS: Any combination of education, experience and training that demonstrates the ability to perform the duties of the position is qualifying.

Bachelor’s degree in area of study related to youth homeless, counseling, mental health, alcohol/drug treatment, social work, or non-profit business management OR any combination of experience and education that provides the necessary skills, knowledge, and abilities necessary for successfully performing the diverse responsibilities of the position.

A minimum of three years’ experience working with youth and/or young adults experiencing homelessness and/or addiction and mental health crises.

A minimum of two years’ experience providing supervision to at least five staff, volunteers or and/or interns.

Experience supervising union bargaining employees preferred.

Experience in a mental health/case management setting working with youth or young adults preferred.

Bi-lingual (English/Spanish) skills preferred.

Preference may be extended to current employees of Janus Youth Programs, Inc.


Must value working in a diverse multi-cultural environment that promotes equity and social justice.

Ability to work effectively on multiple projects, including prioritizing, overseeing, participating and bringing projects to completion in a timely manner.

Outstanding communication and attentive listening skills (including phone/email communication as well as excellent writing and speaking abilities).

Ability to represent Janus Youth Programs in the community without direct supervision.

Excellent organizational skills and the ability to manage time efficiently.

Ability to use and maintain both computerized and paper information systems.

Ability to problem solve, exercise ethical independent judgment within program guidelines, and respond to crisis situations in a trauma-informed manner.

Commitment to on-going training and the ongoing training of shelter employees.

Must value and respect young people, and demonstrate the ability to treat all people with dignity and respect.

Ability to work closely with and involve young people as partners, co-workers and competent agents of change.

Ability to work effectively in a leadership role within a team-dependent environment and a willingness to receive and act upon feedback.

Ability to work with a diversity of programs and people - including young people in partnership roles.

Ability to climb at least two (2) flights of stairs.

Ability to accurately read, record, and interpret information using computerized and paper systems.

Ability to provide auditory and visual supervision of program staff and youth.

Ability to stay calm and emotionally available in a crisis oriented environment serving youth who may present as escalated and/or traumatized.

Ability to exercise tact, discretion, and judgment in working with a variety of people.

Ability to maintain appropriate professional boundaries in working with others and in handling confidential information.

Ability to provide supervision and support to program employee and other supervisors in a variety of service components.

Ability to regularly attend and be punctual for scheduled meetings and work commitments and provide professional leadership within the agency.

Manual/physical dexterity allowing for performance of routine office tasks such as phone use, computer use, filing, faxing, copying, etc.

Ability to perform and/or supervise routine household tasks such as cleaning, cooking, washing and folding laundry, emptying trash, sweeping/mopping, etc.

Ability to respond to phone calls at all hours of the day and night during on-call weeks.

Ability to work a variable schedule, including day, swing, and overnight shifts.


Driving is preferred; a personal vehicle for travel and/or transport clients preferred. All employees who drive for work purposes must have and maintain a valid driver’s license for state of residency, have a driving record that permits coverage under the corporate auto liability policy, and complete the agency’s driving approval process before driving for work. If driving a personal vehicle for work purposes drivers must also have personal auto liability coverage ($100,000/$300,000 levels strongly recommended). Employees are not to drive for work purposes until they have received written authorization to do so.

Bloodborne Pathogens training is required on first day of employment and annually thereafter.

Must complete Mandatory Abuse Training within the first 30 days of employment and annually thereafter.

Provides emergency first-aid, as needed, and must have and maintain standard first-aid/CPR certification.

Must pass criminal history background check.

Food Handler's Certification.

TB clearance.


May involve exposure to communicable diseases, including a variety of illnesses and infections such as the common cold, TB, Hepatitis, flu, meningitis, and HIV.

May involve exposure to vicarious trauma, including direct engagement with highly traumatized youth and mental health/alcohol/drug affected youth and young adults.

May involve exposure to upset, angry, severely traumatized or emotionally disturbed children, adolescents and families.

May involve time in excess of routine schedule and/or overtime, including evening/overnight, weekend hours, and/or holidays.

May require working and providing services at locations other than program site (i.e., restaurant, café’, clients’ apartments, etc.,) and may, therefore, be exposed to environments not under agency control (i.e., second-hand smoke, varying hygiene practices, etc.).

Will require flexibility in scheduling and duties, including overnight, daytime and weekend hours.

Participation in rotating 24/7 on-call management support.

This position description is intended to give the reader a general idea of the overall purpose and the main activities and responsibilities that are intrinsic to this position. While this description is intended to be representative, it is not intended to be limiting.

Complete details: