Job Details

Resident Services Navigator

Outside In, Downtown Portland

Job - Non-Profit

Close Date: 11/30/2019

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The Resident Serivces Navigators (formerly called Housing Specialists) provide innovative support services and programming for a diverse population of youth (18 – 24) in the onsite Transitional Living program.

Work hours for this position are 4 overnights (awake), 36 hours/week


Support Residents in the Transitional Living Program
Build positive relationships with youth through role modeling and mentoring.
Be available on site to residents in the Transitional Living Program on a regular basis, which includes 24-hour staffing at Outside In.
Provide crisis counseling services to residents as needed.
Utilize harm reduction philosophy in problem solving to help residents identify healthier options.
Engage residents in life skills building through individual coaching and group activities.
Provide support for youth to accomplish the goals identified in their Service Plan.
Provide individualized support to youth by serving as a Contact Person, meeting with youth weekly to develop and monitor plans to accomplish goals and meet program expectations.
Monitor youth compliance with program agreements.

Group Facilitation
Support youth in a self-governance model of regular, weekly “pod” and quarterly “all resident” meetings.
Design and facilitate life skill building workshops that meet the needs of current residents in the Transitional Living program; i.e. time and budget management, food shopping and preparation, conflict resolution, anger management, etc.
Coordinate with agency and community to maximize youth access to skill building resources.
Support youth in developing constructive use of time through community involvement, healthy recreation, etc.

Program Operation
Assure material and operational support of the Transitional Living Program.
Involve youth in maintaining the program space as much as possible.
Identify cleaning needs for all living common areas and medical living units and plan to accomplish as needed.
Oversee basic upkeep of the units, painting, repairs, etc, involving youth as much as possible.
Identify maintenance issues and make requests for repairs. Follow through to assure completion of needed repairs.
Identify security and safety issues. Communicate needs to Support Staff as necessary.

Youth Involvement in Living Program Community
Involve and empower youth residents in generating community within the Transitional Living Program.
Support youth generated activities and governance.

Program and System Coordination
Share information about interventions with each youth’s Case Manager when appropriate; participate in case planning to manage future crises when possible.
Coordinate with agency and community resources to remove barriers and enhance youth’s chances for success

Team Coordination:
Establish and facilitate effective communication with staff. This includes serving as a conduit of information for teammates and between Living Program staff and the Department Manager.
Assure process for effective facilitation of team meetings, including staffing of residents.
Plan services, including life skills program, as well as improvements for the Transitional Living Program to meet the desired outcomes stated in contracts.
Work with the team of Transitional Living Program staff to evaluate team function and implement program changes.

Peer Support and Staff Recognition
Debrief with fellow staff about crisis situations.
Discuss challenging situations with youth and get feedback about how to support youth in this Program incorporating therapeutic approaches when possible.

Service Documentation
Perform all required documentation and information input in a professional, accurate, thorough, and timely manner.
Complete all required statistics and reports in a thorough and timely manner.
Work with staff to assure that services are documented to meet all program and funder requirements.
Review and assure accurate and timely documentation of all services and interventions in resident records and databases

Commitment to continual learning and quality performance. Participate in discussions, events, workshops, and trainings offered by Outside In to foster cultural awareness.
Meet youth worker core competencies.
Maintain professional boundaries and performance at all times.

MS Office Applications – Basic computer skills
Windows Server

Two years relevant experience working with at- risk youth, homeless youth and/or in a shelter or transitional housing program
BA/BS in related field highly desirable (social services, counseling, prevention services), or equivalent experience.
Demonstrated skills working with youth in individual and group settings.
Demonstrated commitment to youth participation and involvement in individual and program planning and evaluation.
Knowledge of service systems and clinical issues related to out-of-home youth.
Ability to work in an inter-disciplinary team setting.
Superior communication, organization and interpersonal skills.
Experience, ability, and commitment to work with sexual minority and culturally diverse staff, participants, and community.
Commitment to ongoing professional development.
Ability to serve as a role model for youth.
Creativity, flexibility, optimism, and positive humor.

Complete details: