Job Details

Director of Product Operations

Jama Software, Portland, OR

Job - Other

Close Date: 11/21/2019

Jama Software provides the leading platform for requirements, risk and test management. With Jama Connect and industry-focused services, teams building complex products, systems and software improve cycle times, increase quality, reduce rework and minimize effort proving compliance. Representing the forefront of modern development, Jama’s growing customer base of more than 600 organizations includes SpaceX, Boston Scientific, Lyft, Deloitte, Alight, Samsung and Caterpillar. 

What you’ll get to do:

The Director of Product Operations is an energetic leader of a multi-disciplinary group within Jama’s Product Development organization. This role will lead the efforts to effectively manage the product operations portfolio of initiatives, partnering with all levels of the organization to deliver solutions to the market.

Lead project operations activities, ensuring cross-functional project teams are enabled to deliver commitments with the highest quality, in a timely fashion
Mange our Agile practice team and champion initiatives that further our maturity
Manage SaaS Operations team focused on operational efficiency of product delivery to our customers
Manage teams focused on proper documentation of our product, best-practices and configuration requirements
Leverage project management expertise and collaboration skills to identify activities necessary to successfully deliver programs, ensuring appropriate task assignments are in place
Ensure all status materials are compiled and completed in a timely fashion
Document and distribute project and activity status on regular basis
Collaborate with Product Managers and Engineering to establish and manage key performance metrics
Enable organizational messaging with training programs for roadmap presentations, release feature and benefit presentations and other internal educational opportunities
Assess existing processes to identify opportunity for improvement, including automation
Report and escalate issues, with mitigation and path to resolution recommendations

Education and Experience:

Bachelor’s degree in Computer Science or related field is preferred
8+ years of mixed experience in software development, product management and operations fields; preferably within enterprise software environments
4+ years of experience as team leader and people manager with an emphasis on mentoring and career development

Ideal Candidate:

Experience operating within the Scrum/Agile framework; Scrum Master or Product Owner certifications are a plus
Experience attracting candidates and retaining employees through performance management and career development
Experience with SaaS operations and/or product hosting
Experience with Requirements Management industry is a plus
Strong Microsoft Office skills (including PowerPoint and Visio)
Demonstrated success in communicating and influencing at various levels of an organization
Experience working with a diverse employee base across remote and international business environments


If we’ve intrigued you and you are the right candidate for the role, we will offer: 

A chance to contribute to a company developing a compelling, category defining product
Challenging and fun work with a chance to make distinct, company-shaping tangible contributions
An energized and ambitious team of people on a mission
Competitive cash and equity compensation
Comprehensive and affordable medical, dental and vision plans as well as pre-tax savings accounts and a generous 401(k) employer match 
Time-off and leave programs designed to meet critical needs for rejuvenation and, when needed, extra support to cope with life events
Flexible, creative workplace that includes a modern, open plan office with ample creative workspaces, monthly lunches and bagel days, a stocked kitchen and many ad hoc fun events that ensure we both work hard and play hard at Jama

Jama Software is an Affirmative Action/Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of their relatives, friends or associates or any other characteristic protected under federal, state, or applicable law.

Complete details: