Job Details

Trade Act Case Manager (Limited Duration)

Oregon Employment Department, Salem

Job - Government

Close Date: 05/23/2019

Every employee at the Employment Department is passionate about serving Oregonians and Oregon businesses. If you feel inspired and motivated by our mission, vision, and values, we invite you to join us in exceeding our customers’ expectations!

Our mission: to support business and promote employment. We do this by providing stability for Oregonians and communities during times of unemployment, by helping businesses find great workers and job seekers find employment, and by providing workforce and economic information to promote informed decision making.

Our vision: an Oregon where meaningful work enables the state’s diverse people and businesses to realize their full potential, creating prosperity in every community.

Our values: integrity, respect, and community. We want to be trusted to keep our word, always acting with honesty and courage. We value diverse perspectives, assume good intent, and act with compassion. We foster a sense of belonging for our employees, partners, and customers, creating positive impacts where we live and work.

The Oregon Employment Department fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.

What you will be doing:

The primary purpose of this position is to deliver Trade Adjustment Assistance (TAA) program services; this training program enhances the potential job opportunities of thousands of Trade Affected Dislocated Workers. The Trade Act Case Manager delivers TAA services to program recipients. Employees do this using established federal policies and office procedures and through regular collaboration with local internal and external stakeholders. The case manager delivers this program by presenting and reviewing TAA information, and explaining TAA program rules and guidelines to program participants, department staff, or the public to insure understanding of the program and for program compliance. In this role you will:

Monitor TAA program outcomes, evaluate performance results, and recommend program improvements; you will review, approve or deny various applications for program benefits and services, depending on the criteria under state and federal guidelines and statutes
Coordinate and monitor the eligibility and determination process of multiple Trade Adjustment Assistance program services
Establish and maintain collaborative working relationships with agency partners and training institutions
Collaborate with affected workers to develop individual service plans; provide recommendations and procedural guidance for administering the program statewide
Investigate, gather information, analyze findings, interpret and find solutions to remove barriers for participants
Refer customers to resources within the agency or community
Ensure compliance, while providing case management to TAA participants; assist and navigate customers through the process of applying for and accessing TAA benefits and services
Monitor training plan schedules, benchmarks and grades for program compliance and participant success; modify individual training plan goal if necessary based on benchmarks and grades of participant
Conduct comprehensive assessments of skill levels, aptitudes, abilities, skills gaps, career interests, employment barriers, and supportive service needs individually and in group settings; provide progressive assessments as-needed to inform provision of services on an ongoing basis
Facilitate group Trade Act Information Sessions to affected workers, in collaboration with local Trade Act Navigator, Unemployment Insurance, the Central Trade Act Unit (CTAU) and the local WorkSource Oregon office (WSO)

What are we looking for:

Experience asking internal and external customers questions to gather information
Experience successfully working with people from varied backgrounds, and dealing with interpersonal conflicts, sensitive issues, or problems
Experience advising others on the program requirements, policies, and procedures
Demonstrated experience addressing issues and providing/suggesting solutions to complex problems
Experience establishing and strengthening professional relationships with internal partners/external partners/coworkers/internalcustomers/stakeholder group
Commitment to valuing diversity and promoting inclusion
Required Minimum Qualifications: Two years of full-time heavy public-contact experience asking people for information, making notes, and deciding an action based on the information.
Examples of qualifying experience are eligibility interviewer, application examiner, employment and claims aide, examination proctor, information clerk, insurance aide, public counter intake person, or retail industry if it involved the above stated experience.
OR Two years of education or experience. Listed above are examples of acceptable experience. 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.

Note: In addition to your related work experience and education, we will use the attributes and minimum qualifications above to determine whom to interview. Please make sure the attributes and minimum qualifications you have are clearly demonstrated in your application materials. Your application materials may be evaluated on spelling, grammar, punctuation, and presentation.

How to Apply:

Follow the "Apply" link and complete the online application. Please use name you want us to address you by.
Veterans' Points: If you are requesting veterans' preference, you may receive an additional questionnaire in your Workday account after you submit your application. In order to receive Veterans’ Preference, you must complete the questionnaire in your Workday account, preferably before the application deadline but no later than date of interview. For more information on veterans' preference points, visit:
IMPORTANT: Please monitor your Workday account, as all communications will be sent to your Workday account. You may be asked to submit additional information after initial application.

Additional Information: This limited duration position is scheduled to end on or before June 30, 2019. This position may be extended beyond this date. Limited duration appointments are regular status and benefits eligible. This position is represented by the Service Employees International Union (SEIU). This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.

Veterans’ Preference:

Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235. If you are requesting veterans' preference, you may receive an additional questionnaire in your Workday account. In order to ensure your privacy, we are asking that you complete the Veterans’ Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday account after you submit your application. Please be sure to monitor your Workday account frequently, as all communication regarding application status will be sent to your Workday account. If you need assistance logging back into your account, please contact the DAS Workday Helpdesk at: 503-934-3500,

In order to receive Veterans Preference on your application, you must complete the questionnaire in your Workday account, preferably before the application deadline but no later than date of interview. For more information on veterans' preference points, visit:

Working Conditions:

Receive direct applicants or telephone calls that may be involve irate customers who may be verbally abusive. Requires extensive travel by car to meet with business community, partners and workforce center staff. Walking from various areas in office to review information with other staff.

Equity and Inclusion:

View guidance our hiring managers use at the following website: View Equity and Inclusion Questions Used During Recruitments at

Criminal Records Check:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. The agency will only consider information from the past four years (starting from the date of the arrest) for nonviolent offenses and the past seven years for violent offenses when conducting its own criminal records checks pursuant to Oregon Administrative Rules (OAR) 125-007-0200 through 125-007-0330. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy at or contact us at the number below with any questions.

Work Authorization:
The Oregon Employment Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.

Questions and Application Support:

For questions about the job announcement, please call 503-947-1289, or email
For technical assistance, please contact: or 503-934-3500

Complete details: