Job Details

Front Desk Supervisor (Blackburn Center)

Central City Concern, Portland, OR. 97209

Job - Non-Profit

Close Date: 01/31/2020

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission through outcome-based strategies which support personal and community transformation.

CCC’s Blackburn Center is seeking a Front Desk Supervisor! Monday-Friday 8:00am-5:00pm
Blackburn Center is a new six-floor building in East Portland, Oregon (clinic and housing) that will give vulnerable people access to integrated housing, employment and health services, and provide support they need to stabilize and rebuild their lives.

The Front Desk Supervisor will be responsible for direct oversight of the front desk staff of the Blackburn Center; ensuring that all roles and responsibilities are executed. Direct reports include Receptionists, Registration Specialist and Urine Drug Screen Technicians.

Duties will include:
Supervisor serves as a role model and mentor for the front desk staff to ensure that all roles and responsibilities are carried out as per protocol and in a trauma informed fashion.
Provides direct oversight of front desk staff (Registration Specialists, Receptionist, Urine Drug Screen Technicians).
Responsible for recruitment and hiring for front desk staff.
Notify Director of Client Access in a timely fashion of staff shortages and work collaboratively with Director to problem solve staffing issues.
Ensure job descriptions are kept up to date.
Train staff to be able to perform their job duties.
Perform staff performance reviews, staff coaching and corrective actions when necessary.
Process and approve timecards, vacation requests, and time-off requests.
First point of contact for any personnel issues in front office departments.
Meet with patients/clients that may have concerns or complaints with services or staff.
Ensure that an exceptional level of customer service is provided at all times for internal and external customers in a respectful, courteous and trauma informed manner.

2+ year supervisory experience.
1+ year recent experience in scheduling in medical software systems.
1+ year recent experience working in electronic medical record systems.
Must have excellent knowledge of electronic medical records, releases and filing procedures.
Perform confidently with computer software.
Must have a high tolerance for ambiguity and change.
Must pass pre-employment drug screen, TB test, and background check.

Benefits: Central City Concern offers an incredible benefits package to our employees!
Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
Amazing 403(b) Retirement Savings plan with an employer match of 6.25% in your 1st year, 8% in the 2nd year, and 10% in your 3rd year! Fully vested with your first contribution!
9 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
Comprehensive Medical, Vision, and Dental insurance coverage.
Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!

HOW TO APPLY: You must apply through our website for consideration

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

CCC values and celebrates diversity in race, heritage, ethnicity, gender identity and expression, sexual orientation, religion, age, and disability. We are an Equal Opportunity Employer and we prioritize active inclusion of diverse staff.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against applicants on the basis of race, gender, protected veteran’s status, disability, or any other protected class. Applicants seeking reasonable accommodation can contact the Human Resources department at 503-294-1681.

Complete details: