Job Details

Lead Customer Account Representative - UAM R18-773

Portland General Electric, Beaverton, OR

Job - Other

Close Date: 01/14/2019

APPLICATION DEADLINE: January 14, 2019

Portland General Electric values the energy of teamwork, diversity, and innovation to provide our customers with safe and reliable power. As Oregon’s largest provider of electric service, PGE is helping to shape Oregon’s energy future.

What is it like to work at PGE? Well, it’s fun. It’s challenging. It’s enriching. And with the average employee spending nearly 14 years with us, we think you’ll like it too.

You’ll work with talented coworkers in a supportive and results-oriented environment. Our progressive vision and commitment to excellence in our service and operations will keep you and your coworkers engaged and aimed towards excellence.

Are you ready to be part of an essential, dynamic and motivating company? Join our team – apply for a position today.

Lead Customer Account Representative
Utility Asset Management
R18-773
POSITION PURPOSE

Develops and maintains relationships with new and established customers. Uses department systems to research, track and resolve complex or escalated issues. Records data and information using departmental systems. Proactively identifies customer need and suggests appropriate products and services, including complex offerings. Identifies systemic issues and leads cross functional efforts to resolve. Serves as a resource to other representatives.

KNOWLEDGE/SKILLS/EXPERIENCE REQUIRED

High school diploma or equivalent.
Typically four or more years of experience in account management or equivalent experience.
Working knowledge of PGE service territory
Intermediate skills in data analysis
Working knowledge of the fundamentals of electricity and the electrical system
Thorough knowledge of customer and work order systems used in department
Advanced knowledge of customer service transactions and procedures
Intermediate knowledge of regulations and tariffs related to electricity delivery
Intermediate skills in organization and prioritization
Working knowledge of basic accounting and bill entries
Thorough knowledge of National Joint Utilities Notification System (NJUNS)
Thorough knowledge of OPUC regulations, FCC, Telecommunication Act, NESC, SOX and Joint Use Facilities Attachment Agreements
Thorough knowledge of computer applications including MS Outlook, Excel, Access, and Word
Thorough knowledge of Joint Use Permitting requirements

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law. 

To be considered for this position, please complete the following employment application by the deadline:

https://PGN.igreentree.com/CSS_External/CSSPage_Referred.ASP?Req=R18-773 If you have any questions, please feel free to call us at 503-464-7250.

Interested in the extras? PGE offers a range of competitive benefits including medical insurance, paid vacation, a company matching gift program, tuition reimbursement and retirement savings that includes a 401(k) plan with matching company contributions and a PGE stock purchase plan. Additionally, PGE provides robust on-the-job development and training opportunities, as well as incentives for meeting company goals and encouraging health, safety and community volunteerism.
Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
Staffing Services Contact:

Sandy Banister
503-464-7250
Staffing@pgn.com
https://www.linkedin.com/in/sandysphr


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THIS IS AN INTERNAL/EXTERNAL JOB POSTING

Complete details: https://PGN.igreentree.com/CSS_External/CSSPage_Referred.ASP?Req=R18-773