Job Details

IT Manager of Enterprise Applications

City of Bend, Bend, Oregon

Job - Government

Close Date: 06/24/2019



The City of Bend Information Technology Department is actively recruiting for two (2) IT Manager positions - IT Manager of Operations and IT Manager of Enterprise Applications. Positions are regular, full-time, exempt from overtime, non-represented and subject to an Employment Agreement.

The City of Bend encourages interested applicants to use this link to access the ideal candidate profile for this position.

To be considered for this position, applicants must have a complete application that includes all of the following items:
•The online application via NeoGov (access also available on City of Bend website under Job Openings)
•Attached formal Cover Letter (required)
•Attached formal Resume (required)
•Attached valid Credentials, Certifications and Licensing (if applicable)


Applicants must provide certification that they are a veteran or disabled veteran to receive veteran's preference. For more information click here.

Applications received by Monday, June 24, 2019 @ 12:00 p.m. (noon) PST will receive preference for initial review, but positions shall be Open Until Filled

The City of Bend is committed to fostering, cultivating and preserving a culture of diversity and inclusion. At the City of Bend, we don't just accept differences; we value them. We are proud to be an Equal Opportunity Employer and support the Americans with Disabilities Amendments Act (ADAAA) and the Oregon Pay Equity Act.

The Information Technology Manager(s) manage information technology services, including strategic direction and goals, operational execution, and oversight of technology governance and enterprise architecture portfolios. Under the general guidance of the IT Director, manages the organizational interface to users and provides frontline supervision in the delivery of services.

The IT Manager is a part of:
•An innovation team that brings together technology, data, and continuous improvement to impact the lives of the Bend community.
•Developing strategies to optimize service delivery and demonstrate the value of technology investments.
•A culture that supports and enables the organization to embrace new ideas and operational enhancements.

The ideal candidate will be a curious and creative leader who understands the critical role that Information Technology plays in business success. Preferred candidates will demonstrate an understanding of using best practice and continuous improvement to optimize technology service delivery with a customer service orientation. The position effectively manages a team of highly talented and passionate professionals to achieve department goals, business continuity and team success.

To learn more about the IT Manager position... insert link to Ideal Candidate brochure.

To be considered for this position, applicants must have a complete application that includes all of the following items:
•The online application via NeoGov (access also available on City of Bend website under Human Resources/Job Openings)
•Attached formal Cover Letter (required)
•Attached formal Resume (required)
•Attached valid Credentials, Certifications and Licensing (if applicable)


Applicants must provide certification that they are a veteran or disabled veteran to receive veteran's preference. For more information click here.

Submission deadline for initial application review is Monday, July 1, 2019 @ 12:00 p.m. (noon) PDT. However, position will remain open until filled.

COMPLEXITY OF WORK
Complexity:
Work focuses on strategic analysis, assessing the strengths, weaknesses and opportunities of an organizational unit or organization as a whole, the space in which it currently operates or could operate, and how it intersects with various areas within the organization.
Degree of Independence:
Sets own goals and determines how to accomplish results with few guidelines to follow, although precedents may exist; received broad guidance and overall direction; work is rarely reviewed.
Decision Making Authority:
Develops strategic direction, goals, plans, and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions (or recommendations that are largely followed) on matters of significance.

IMPACTFUL ACTIONS
•Has the authority to commit the employer in matters that have significant financial impact.Represents the organization during important negotiations and meetings.
•Meaningfully participates in setting the strategic direction of the organization and planning long- or short-term objectives.
•Makes or recommends decisions that have a significant impact on general business operations or finances to a significant degree.
•Formulates management policies or operating practices.



Functions, Duties and Responsibilities:

ESSENTIAL FUNCTIONS INCLUDE:
The information provided below encompasses the essential functions and capabilities linked with this position.

Duties and Responsibilities
The individual in this position is expected to engage in the following work-related activities. •Oversees assigned programs, including managing staff, establishing priorities and planning to achieve goals and objectives, making decisions regarding budget and purchases/procurements, evaluating performance, identifying and implementing components, developing policies and procedures, and continuous improvement of them.
•Establish and maintain standards and methodologies for service management, configuration management, security practices, and business continuity readiness.
•Manage Enterprise Architecture domains and IT Governance elements within portfolio. Ensuring that management strategies are current best practice and meeting customer business needs.
•Meaningfully participates in setting the strategic direction of the organization and planning long- or short-term objectives.
•Develops plans for deployment and support of technical solutions addressing the City's business needs and technical infrastructure; measure performance through the establishment, implementation, and evaluation of metrics, and report on effectiveness.
•Represents the City of Bend in a prompt, professional, courteous and respectful manner; serves as a member of various City work groups and committees; may represent the department in local, state and national activities as requested or proposed; cooperates with other agencies and City departments to contribute to and achieve City business objectives.
•Responsible for developing recommended budget for an organizational unit, with minimal restrictions/prescribed parameters. Has accountability for all expenses within an organizational unit and reporting concerns regarding meeting budget goals.
•Prepares and delivers of key reports, program status updates and other important information to stakeholders.
•Represents the department in meetings, committees and conferences including important contract negotiations; continually promotes positive external brand.
•Develops and implements procedures to improve efficiency of activities; assesses, monitors and evaluates service delivery methods and procedures; directs and implements quality assurance and other various programs to ensure compliance with Federal, State and Local laws, permits and regulations.
•Manages and directs compliance efforts related to licensing and information protection. Ensure compliance with defined incident response guidelines and classify incidents within the technical environment with appropriate response and analysis; address risks and develop plans for future corrective action.
•Manages projects for new systems implementations and infrastructure enhancements.
•Develops life cycle management strategies to facilitate the implementation of new technologies that maximize the service life of existing investments in core infrastructure components.
•Evaluates, updates and aligns department procurement processes, including development of specifications, RFP, bid packages, contracting selection and contract development and management, ensuring compliance with all related regulations.
•With Director's approval, negotiates with other government agencies, contractors and consultants to develop agreements/contracts and resolve issues and disputes; prepares and makes presentations to City Council, advisory commissions and committees, community groups, other agencies and news media on issues of department significance as requested or proposed.
•Monitors employee activity and equipment operations to ensure safe practices; ensure that all facilities maintain operational reliability; assists other staff in the safe performance of their duties as assigned.
•Complies with safety requirements of the position and actively promotes safe work practices.
•In an emergency event or an officially declared State of Emergency, responds as directed to ensure the restoration of essential public services, facilities and infrastructure.
•Other related duties as assigned.
Supervisory Responsibility
This position is a management position which encompasses supervisory responsibility, including the following tasks. •Directly manage all team members, including training, assigning and directing work,evaluating performance, disciplining as necessary, and addressing employee concerns and grievances.
•Provide team members with regular feedback on performance, including frequent informal feedback, annual performance reviews, assisting with professional development, and making recommendations for employee separations, promotions or special assignments.
•Participate in the recruitment of new employees, including interviewing and making hiring recommendations/ decisions and compensation recommendations.
•Disseminate, implement, and enforce organization and team standards, policies, and procedures, including providing proper guidance to those carrying out related duties.


Knowledge, Skills and Qualifications:

Skill Profile
The individual in this position is expected to possess and exhibit the following knowledge, skills, and abilities. •Maintain advanced principles, practices, and procedures of the support and security of enterprise infrastructure with a scope that includes Service Desk, client computing environments, electronic communications platforms, and integrated network infrastructures.
•Maintain advanced methods of configuration management, information storage, media handling and security best practices.
•Maintain advanced working knowledge of trends in software and hardware technology.
•Maintain advanced working knowledge of hardware configuration and concept operation.
•Methods used in contracting for services and performance monitoring.
•Methods used to effectively manage, train and evaluate professional technical staff.
•Negotiate with vendors and manage contractors; evaluate the effectiveness and efficiency of various computer applications and alternative systems.
•Maintain working knowledge of effective project management principles including strategic planning.
•Maintain working knowledge and/or ability to work in a collective bargaining environment to include contract negotiations.
•Maintain working knowledge of various types of apparatus, equipment and supplies used by the department and safety practices to ensure proper equipping of Department personnel.
•Maintain working knowledge of public administration principles and practices.
•Maintain working knowledge of fundamental elements and best practices for preparing operational budgets.
•Maintain working knowledge of effective forecasting analysis and strategic planning principals.
•Maintain working knowledge of software programs such as Microsoft Office including Word, Outlook, Excel and PowerPoint and other interactive computer programs as well as common office equipment.
•Implement departmental service objectives, policies, procedures and operational functions necessary to accomplish them.
•Interpret and apply departmental and organizational policies, procedures and guidelines;
•Communication, interpersonal skills as applied to interaction with coworkers, supervisors, the general public and other stakeholders sufficient to exchange or convey information to provide and receive work direction.
•Prepare, read, analyze and interpret policy documents as well as complex financial reports and statements supported by statistical data and other documentation.
•Manage a high volume of tasks at one time, including organizing and prioritizing own work and the work of others.
•Work independently with minimum direction while also working as part of a team and collaborating with others.
•Demonstrate a high attention to detail.

EDUCATION, EXPERIENCE, CERTIFICATIONS AND/OR LICENSES
The following are the minimum qualifications for this position. •Bachelor's degree (B.A./B.S.) from a four-year college or university or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities as outlined in this job description.
•6 to 8 years' experience in a similar position and/or performing similar tasks with 4 to 6 years of people management experience.
•Experience leading and maintaining a centrally controlled configuration management environment providing application delivery and patch management.
•Current and valid Driver's license per City policies outlined in the Employee Handbook.
DIVERSITY & EQUAL EMPLOYER OPPORTUNITY STATEMENT
The City of Bend is committed to fostering, cultivating and preserving a culture of diversity and inclusion. At the City of Bend, we don't just accept differences; we value them. We are proud to be an Equal Opportunity Employer and support the Americans with Disabilities Amendments Act (ADAAA) and the Oregon Equal Pay Act.

Complete details: https://www.governmentjobs.com/careers/bend/jobs/2457280/it-manager?page=2&pagetype=jobOpportunitiesJobs