Job Details

Site Reliability Engineer

Jama Software, Portland, OR

Job - Technology

Close Date: 01/31/2020

Jama Software provides the leading platform for requirements, risk and test management. With Jama Connect and industry-focused services, teams building complex products, systems and software improve cycle times, increase quality, reduce rework and minimize effort proving compliance. Representing the forefront of modern development, Jama’s growing customer base of more than 600 organizations includes Panasonic, Boston Scientific, Lyft, Deloitte, General Dynamics, Alight and Caterpillar.

What you’ll get to do:

The SaaS Operations team at Jama is a highly skilled group of Engineers that manage and maintain the Jama production cloud environment, ensuring that our customers are provided a fantastic SaaS experience.  If you’re the type of person that enjoys autonomy in solving problems, likes to spend time mastering their craft and is all about building a product that allows customer to innovate faster, then Jama is the place for you.

Contribute to the design, maintenance, development and implementation, including deployment and support, of our SaaS production platform solution using Docker and other modern web technologies
Support operationally critical environments using monitoring tools, scripts, logging
Document designs and implementations
Develop, analyze, and maintain tools that support and automate processes for software product releases
Strategize with fellow engineers on complex problems, and make decisions and recommendations for improvements
Collaborate with fellow Engineers, Product Managers and Quality Assurance Engineers to develop and deliver services that meet or exceed enterprise customer reliability and quality expectations
Participate and be effective at pair/mob programing and code reviews, both giving and receiving feedback

Education and Experience:

Bachelor’s degree in Computer Science or equivalent years of experience
2+ years of systems engineering/administration and/or support experience with web applications, especially J2EE technologies and technologies like Docker, Tomcat, Nginx
Understanding of network fundamentals including (TCP/IP, VPN, DNS, SMTP, HTTP(S))
Experience with programmatic manipulation of cloud infrastructure such as AWS
Scripting and automation skills using common scripting languages like python, bash
Experience with network and web application monitoring tools (e.g. Datadog, SumoLogic) is preferred
Experience with DBMS (e.g. MySQL, MS SQL, Postgres, RDS)
Experience with REST

Ideal Candidate:

Experience with SaaS application and/or product hosting, preferably in an enterprise software development environment
Experience within the Scrum/Agile framework
Ability to participate in an on-call rotation pool
Passionate, driven, intelligent, team-oriented and hard-working with the ability to raise the performance of those around you
Strong automation skills and independent time management skills
Values transparency and consistently iterating to improve
Has a thirst to learn and stay relevant on industry technologies
Curious and enjoys technology in all layers of the application ecosystem
Adopts, embraces and promotes agile and test-driven practices with your peers
Strong interpersonal skills, including written and verbal communication and presentation skills
Experience working with a diverse employee base across remote and local environments


If we’ve intrigued you and you are the right candidate for the role, we will offer: 

A chance to contribute to a company developing a compelling, category defining product
Challenging and fun work with a chance to make distinct, company-shaping tangible contributions
An energized and ambitious team of people on a mission
Competitive cash and equity compensation
Comprehensive and affordable medical, dental and vision plans as well as pre-tax savings accounts and a generous 401(k) employer match 
Time-off and leave programs designed to meet critical needs for rejuvenation and, when needed, extra support to cope with life events
Flexible, creative workplace that includes a modern, open plan office with ample creative workspaces, monthly lunches and bagel days, a stocked kitchen and many ad hoc fun events that ensure we both work hard and play hard at Jama
Jama Software is an Affirmative Action/Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of their relatives, friends or associates or any other characteristic protected under federal, state, or applicable law.

Complete details: