Job Details

Financial Aid Program Specialist 2

Clark College, Vancouver, WA

Job - Education

Close Date: 01/22/2020

Do you value culturally relevant and equity-minded support for students? Are you excited to work with a diverse student population; if so, an opportunity awaits you now at Clark College. Clark College is currently accepting applications for two (2) full-time, permanent classified Program Specialist 2 positions in the Financial Aid department. These positions perform specialized and technical duties for file review, file verification, awarding financial aid funds, and the Washington State Need Grant and College Bound Scholarship programs. The positions report to the Associate Director of Financial Aid. Working hours are typically Monday – Friday 8:00 a.m. to 5:00 p.m. with occasional evening and weekend work.

Clark College is an equal opportunity employer. Protected group members are strongly encouraged to apply. Clark College does not discriminate on the basis of race, color, national origin, age perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status or use of a trained guide dog or service animal. The college considers equal opportunity, affirmative action, and non-discrimination to be fundamental to the mission, goals, and objectives of the college. All faculty and staff hired at Clark College are encouraged to embrace, continually support and enhance diversity and equity on our campus and in our community. Questions regarding the College's Affirmative Action Policy may be directed to Human Resources, (360) 992-2105.

Position Responsibilities
Job Duties and Responsibilities:

Manage Federal Direct, PLUS and Private loan programs and provide information and advice about Financial Aid.
Analyze, update, and implement electronic loan processes to streamline services and document current practices.
Identify and resolve account discrepancies and coordinate loan reconciliation activities with Accounting Services and the Department of Education.
Utilize federal and college system databases to track disbursements, audit transactions, and report expenditures.
Coordinate loan delinquency and default management campaigns in partnership with the Financial Literacy Coach.
Work with Registration to ensure accuracy of enrollment reporting.
Provide information to the public and participate in outreach activities that pertain to financial aid and student loan requirements.
Provide support for front desk functions and oversee and direct the work of lower-level staff.
Assist in training front desk staff in effective ways to address student needs and concerns
Assist in the development and maintenance of front desk training and procedure materials.
Assist in coordinating workflow for scanning records including quality assurance, linking records to create electronic files, confirming accuracy of data entry and reviewing files for completion.
Demonstrate direct and professional communication, conduct, collaborative decision making, team building and self-development, while creating a safe, bias-free working environment, which engenders respect for differences.
Perform other related duties as required.
Position Requirements and Competencies:
Candidates will be evaluated based on application materials, including the supplemental questions and personal interview(s), and will be required to demonstrate competencies in the following areas:
Minimum Qualifications

Education: Associate's degree from an accredited institution or equivalent education.
Experience: in accounting and/or managing complex budgets.
Computer Skills: Experience using Microsoft Office Suite and information management systems.
Organizational Skills: Ability to independently prioritize tasks and coordinate activities to ensure smooth and efficient operation of work.
Communication Skills: Excellent oral and written communication skills. Exceptional critical thinking and analytical skills. Ability to effectively communicate and present information to diverse populations.
Ability to work with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.
Preferred Qualifications
Bachelor's degree in Business, Education, Social Work or related discipline from an accredited institution
2-3 years' experience working in a Financial Aid Office.
Experience working in a Community College system.
Experience working with integrated computer systems such as PeopleSoft or Banner.
Experience developing partnerships and performing community outreach.
Supplemental Information
Job Readiness/Working Conditions:

Ability and willingness to provide excellent customer service and function well in a busy, sometimes stressful environment.
Not in Title IV repayment or Federal loan default.
The initial appointment will include a 6-month probationary period and the employee will earn permanent status after successfully completing probation.
This position is represented by Washington Public Employees Association. As a condition of employment, employees are required to become a member of WPEA.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

Starting Salary: $3,198/month Range: 42 Code: 107I
Benefits package includes insurance, retirement, annual and sick leave, disability, flexible spending account, and tuition waiver.

Application Deadline:
Required application materials must be completed and submitted online by 3 p.m., January 22, 2020.

Clark College online application
Cover letter
Current resume
Responses to the supplemental questions included in the online application process

Please apply online at

To contact Clark College Human Resources, please call (360) 992-2105.

Upon request, accommodations are available to persons with disabilities for the application process. Contact Human Resources at (360)992-2105 or by video phone at (360)991-0901.

The security of all the members of the campus community is of vital concern to Clark College. Information regarding crime prevention advice, the authority of the Security/Safety Department, policies concerning reporting of any crimes which may occur on the campus, and crime statistics for the most recent 4-year period may be requested from the Clark College Security/Safety Department, (360) 992-2133. The most recent Annual Security Report can be viewed here:

If you are hired, you will need proof of identity, and documentation of U.S. citizenship or legal authorization to work.
Corrected or extended notices will be posted online and in the Human Resources Office.

Clark College Human Resources
January 10, 2020

Complete details: