Job Details

Re-Entry Case Manager (Part-Time)

Mercy Corps, Portland, OR

Job - Non-Profit

Close Date: 08/16/2019

This is a part-time non-exempt role; anticipated wage is $21-22/hr, depending on experience. Must have unrestricted authorization to work within the United States.

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program / Department Summary

Mercy Corps Northwest (MCNW) is the assumed business name for the 501(C) 3 non-profit, Mercy Enterprise Corporation. The organization was established in 1998 as a program of Mercy Corps, the Portland-based international relief and development agency. MCNW is a Community Development Financial Institution that assists all low-income populations, including people of color, women, refugees and immigrants, incarcerated and previously incarcerated people in Oregon and Washington states by increasing their economic self-sufficiency and community integration through self-employment. For more information about Mercy Corps Northwest, visit

General Position Summary

The Reentry Case Manager position involves managing a caseload of up to 75 currently incarcerated and previously incarcerated individuals. This position will be responsible for providing direct services to clients with complex trauma issues with the goal of increasing post incarceration stabilization, self-efficacy, safety, and wellbeing.

Duties include visiting two-four Oregon state prison institutions (CRCI, CCCF, SCI, MCCF) to conduct initial meetings and assessments, providing long-term wraparound comprehensive support for each participant through evidence-based, client-centric, trauma informed interactions, intervention as necessary and linkage with needed community based resources and services in the county of release. These duties will require close collaboration with adult parole and supervision offices, parole officers, Department of Corrections (DOC), Community Justice Centers (CJC), and all other stakeholders who are involved in the lives of participants.

In addition to direct client-facing duties, other activities are required such as utilizing transition plans to establish agreed upon measurable criteria of expected behavior and accomplishments with participants and a time frame for achieving specified goals, travel to and from two-four state correctional institutions, utilizing video conferencing for remote meetings, ensuring cohesion of services across counties and service providers, and occasionally supporting the LIFE Inside class with administrative and teaching duties.

Essential Job Responsibilities

Provide comprehensive case management for up to 75 individuals over the course of two years, ensuring each case plan is aligned with participant goals in addition to fulfilling all requirements of program monitoring and evaluation goals.
Co-develop client-driven transition plans with short and long-term goals attached to deliverable-based time lines.
Empower participants to be proactive in their transition by providing linkages between adult parole and supervision offices, parole officers, DOC, and community resource providers.
Act as one point of contact with each prison liaison in the following institutions, CCCF, CRCI, SCI and MCCF.
Create and maintain documentation for each interaction with participants in a pre-established case note format.
Follow overall strategy and priorities to ensure program outcomes align with evidence-based impact/results including but not limited to abiding by “what works” system, trauma-informed care, and strengths-based practices.
Recognize opportunities for innovative action and foster an environment where alternative viewpoints are welcome.
Ensure that program implementation is responsive to communities and partners and consistent with Mercy Corps’ relevant program guidelines, principles, values, quality standards and strategic plan.
Ensure that beneficiaries are effectively targeted according to established vulnerability and risk criteria.
Ensure program implementation is on time, target and budget, using effective M&E systems to reach desired impacts.
Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and beneficiary accountability standards.
Participate in necessary, on-going, diversity, equity and inclusion training in addition to all other trainings deemed necessary to the position.

Identify, build and manage collaborative partnerships with consortium partners, sub-grantees, donors, local governments and other stakeholders.
Communicate effectively to ensure overall project targets and donor obligations are met.

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Mercy Corps team members are expected to support all efforts toward accountability, specificallyto our partners and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

Reports Directly To: Prison & Reentry Services Program Manager
Works Directly With: All members of the Prison & Reentry Services team and the greater MCNW team

Knowledge and Experience

2 years of experience working with incarcerated or previously incarcerated individuals.
BA/S in psychology, social work or another human services field (or equivalent lived experience).
Strong computer skills and administrative experience in some or all of the following:
VistaShare or other database systems
Video conferencing
Microsoft Programs
Strong interpersonal skills with the ability to negotiate and build collaborative agreements with diverse groups of people, including clients, volunteers, governmental agencies, stakeholders, educators.
Superior written skills and proven experience utilizing these skills professionally.
Ability to speak a second language is a plusAbility to travel to remote locations in Oregon.
Ability to gain access into prison institutions.
Success Factors
A successful candidate will be a strong problem solver with ability to work both independently and in collaboration with a team, be able to coordinate multiple projects simultaneously, and manage a variety of diverse details. Candidate must be able to work collaboratively with low-income vulnerable populations on issues relating to self-efficacy, self-care, and education. They must have the ability to occasionally work evenings or weekend hours in addition to the ability to travel to four institutions in Oregon (CCCF, CRCI, SCI and MCCF).

Living Conditions / Environmental Conditions

The position is based in (Portland, Oregon) and it requires up to (20%) travel to Wilsonville and Salem.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

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