Job Details

Clinical Training Manager

Planned Parenthood Columbia Willammette, Portland, OR

Job - Health

Close Date: 11/30/2019

Planned Parenthood Columbia Willamette (PPCW) is hiring a Clinical Training Manager.

As a member of our team, we can offer you:

A supportive atmosphere and collaborative environment
Organizational emphasis on high-quality practices
A gratifying personal experience
Office culture of work/life balance and flexibility
Amazing employee benefits
Position Summary: Under the supervision of the Director of Clinical Services, the Clinical Training Manager will implement and oversee the clinical training and evaluation of unlicensed Back Office Clinical Assistants (BOCAs) and Registered Nurses (RNs) to ensure optimal service delivery, patient experience and clinical quality in accordance with the Planned Parenthood Federation of America (PPFA) Medical Standards and Guidelines. The Clinical Training Manager will work in close collaboration with Manager of Clinical Quality Improvement (CQI) to coordinate and conduct clinical, laboratory, and pharmacy audits. In addition, the Clinical Training Manager will maintain clinical competency by providing direct patient care according to PPCW Medical Protocols in accordance with PPFA Medical Standards and Guidelines.

This position supports training at PPCW by ensuring that all clinical trainings are in compliance with medical protocols and Federal/State regulations, are well-documented and regularly audited for effectiveness, and that coordination with health center managers, staff, and other teams is timely and fosters strong collaborative relationships.
Compensation: $67,000 - 81,000 annually

Benefits: 23 work days of paid time off annually; 8 paid holidays; 403b retirement account with matching; Employee Assistance Program; excellent and low cost Medical, Dental, and Vision insurance; Short and Long Term Disability insurance; Life Insurance; and Flex Spending Accounts for medical, commuting, and dependent care; plus voluntary AD&D, group accident, and hospital indemnity insurance.

Schedule: Full-time

Location: Based out of Flanagan Regional Service Center (3727 NE MLK Jr. Blvd)

Position Details: This is a non-represented, salaried (exempt) position.

Minimum Qualifications:
Education commensurate with state statute licensure requirements for practice capacity (Registered Nurse (RN)) in the state where practicing (Oregon and/or Washington).
Current CPR/BLS certification.
Competent associated clinical skills and 3-5 years of clinical training experience or a combination of both including reproductive health, health education,and clinical training.
Phlebotomy and IV skills.
Familiar with different training and learning styles, and trains to strengths.
Professional, positive attitude with proven ability to contribute effectively to highly functioning work teams.
Demonstrated strong leadership, communication, and coaching skills in professional activities.
This position requires a high level of collaboration, consistent and clear communication, strategic process improvement, and professional role modeling.
Strong organizational skills with attention to detail and timelines.
Proficiency in the use of an electronic medical record system.
Travel is required to all health center sites as needed. Must have an unencumbered drivers’ license and access to reliable transportation.
Essential Functions:
Partner with Health Center Managers to develop recruiting strategy, and candidate selection.
Develop and oversee the clinical onboarding for BOCAs and RNs, including evaluating competencies in required procedures and skillsets. Promotes consistency across health centers.
Develop and execute clinical performance development plans, as needed.
Precept and train, support and mentor, and contribute to formal evaluations of BOCAs and RNs.
Partner with Health Center Managers and other departments to ensure optimal service delivery and patient experience by licensed and non-licensed health center staff by reviewing and evaluating training materials, maintaining up-to-date policies and procedures, and providing clinical consultation and work flow support.
Assist with audits of medical services and in the dissemination of results and action plans.
Assist in ensuring the highest quality patient care in compliance with medical standards and guidelines and PPCW protocols.
Ensure effective communication channels between the Clinical Services team and Health Centers including attending regular meetings with Health Center Managers and/or Lead Clinicians.
Travels within the affiliate to observe, train, evaluate, and/or provide clinical services.
Major Responsibilities:
Maintain current knowledge of reproductive health including but not limited to vital signs; phlebotomy; IV; birth control methods, sexually transmitted infections, testing, and results; transgender care; HIV and PrEP; abortion; recovery room; sterile technique; vasectomy; forms; EHR; clinic structure; and affiliate protocols, policies, and procedures as required for optimum training development effectiveness.
Create and maintain a training program for BOCA and RN staff, to include: delivery and delegation of clinical training, support for onsite trainers, monitoring of orientations and training, initial and annual assessments for competency, and coordination to ensure consistent responsibilities at all health centers.
Partner with training staff to review and approve training outlines and modules. Participate in developing curriculum and training materials as needed.
Work with Organizational Development staff to track training needs and requirements for staff.
Partner with Health Center Managers and other departments to ensure optimal service delivery and patient experience by licensed and non-licensed health center staff by reviewing and evaluating training materials, maintaining up-to-date policies and procedures, and providing clinical consultation and work flow support.
Partner with Patient Services Management and Human Resources to develop and execute recruiting strategies for BOCAs and RNs.
Participate in candidate selection and interviews for BOCA and RN candidates. Participate in the selection decision.
Develop the orientation and training plan for each new BOCA and RN hire. Closely monitor the progress of each new BOCA and RN hire. Solicit feedback from preceptors using skills checklists and other tools.
Participate in precepting as needed.
Serve as a mentor and clinical resource to newly hired BOCAs and RNs. Provide support and guidance.
Provide clinical leadership by teaching, coaching, and consulting on clinical/case management and safety issues for BOCAs and RNs.
Facilitate clinical meetings.
Assign and participate in required service audits.
Work closely with Director of Clinical Services to update and disseminate changes in Medical Standards and Guidelines.
Create performance development plans as needed by working closely with the appropriate Health Center Manager and Director of Clinical Services.
Participate in the trial service evaluations on all BOCAs and RNs. Consult with Director of Clinical Services, Director of Patient Services, and Human Resources as necessary.
In coordination with the Health Center Manager, complete the clinical portion and participate in the annual review meeting for all BOCAs and RNs.
Monitor clinician and RN satisfaction by asking questions during annual reviews and at other times, as indicated. Report results and make recommendations to encourage retention.
Work with training staff, Lead Clinicians, and Health Center Managers to address training deficits for non-licensed staff.
Work with training staff to provide EHR and Meaningful Use training needs.
Assist with updating Medical Standards and Guidelines and Policies and Procedures that are directly related to clinical care.
Attend meetings as needed to share information and contribute to problem solving regarding clinical care.
Support the Director of Clinical Services, Clinical Quality Improvement Manager, and Health Center Managers by participating in site visits of regulatory agencies as needed.
Maintain an active role in delivering patient services consistent with licensure to maintain currency of practice, which may be combined with training activities.Contribute to the overall effectiveness of the agency by adhering to established agency policies and practices.
Collaborate with health center operations and management staff to ensure PPCW productivity expectations and compliance standards are maintained.
Maintain a close working relationship with the Health Center Managers, Medical Director, Director of Clinical Services, Clinical Quality Improvement Manager, Lead Clinicians, and other licensed staff of the agency.
Physical Demands - Sitting and performing repetitive movements of one or both hands 8 hours per day, reach above/below shoulder height up to 2 hours per day, and move items weighing up to 25 pounds/kneel/crawl/bend at waist/squat less than 1 hour per day.

Supervisory Responsibilities:
Participate in hiring of new BOCAs and RNs.
Oversee the clinical training and evaluation of BOCAs and RNs.
Participate in performance development plans.
Provide mentorship to BOCAs and RNs.
Planned Parenthood Columbia Willamette is an equal employment opportunity employer and is committed to maintaining a non-discriminatory work environment. We do not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, marital status, age, mental or physical disability, genetic information, application for workers’ compensation benefits, use of statutory protected leave, veteran or military status, pregnancy, union activity, or any other characteristic or status protected by applicable federal, state or local laws. Planned Parenthood is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

Complete details: