Job Details

Fraud Analyst

Columbia Sportswear Company

Job - Corporate/Business

Close Date: 06/06/2019

The fraud analyst role requires leadership, collaboration, communication, and attention to detail. This role is responsible for developing analytics and business strategies to minimize losses within eCommerce while preventing impact to legitimate consumers and ensuring minimal impact to profitability. This role is focused on credit card, gift card, and alternative payment risk for new and returning customers.




Responsibilities:

•Responsible for consolidating and analyzing ecommerce data to identify trends that may be impacting Customer or to present solutions or enhancements
•Through data analysis, create and implement strategies to target fraud and risk at the time of transaction
•Ensure compliance with vendors, financial institutions, and governmental regulations
•Working knowledge of detection and mitigation practices for various fraud types
•Owns and maintains all reporting and dashboards for fraud and chargebacks
•Responsible for handling dispute details between financial institutions, third party processors, and other associations
•Will partner with internal loss prevention teams on cross-functional projects or activities
•Creates and updates an online repository for Customer Care processes and guidelines, and maintain a change history of enclosed documents
•Support requests for information from internal and external business partners including but not limited to Law Enforcement, Financial institutions, Customer Care and Card partners. Ensure that proper policies and procedures are followed regarding data security and disclosures
•Identify process improvements to help increase efficiency of various Ecommerce and Loss Prevention functions

Qualifications:

•Bachelor’s degree or equivalent work experience required
•Minimum 3 years reporting experience, preferably in a contact center environment
•Knowledge of database management systems, software, and concepts
•Proficiency with Microsoft Office products, specifically Excel, Access, SharePoint, and PowerPoint
•Knowledge of business practices within Credit Card Industry
•Up to date knowledge of Consumer Credit laws, regulations, and PCI compliance standard
•Working knowledge of payment channels and risks associated





This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.



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