Post Date: 05/09/2019
Close Date: 06/09/2019
Columbia Sportswear Company is a portfolio of Brands for active lives. From our flagship Columbia Brand to Mountain Hardwear, prAna and even the SOREL Brand….we are all about making products that get people closer to their passions. So, if you have a passion for all things active, we might have the right role for you!
We are currently seeking a full-time Warranty Customer Care Representative to work within our North Portland, Rivergate facility. Your primary job is to assist our Columbia and Sorel customers with all of their warranty needs.
Maintain a high level of customer service by responding to requests and inquiries with accurate information to consumers in a courteous, efficient and timely manner. The job may have some variation depending on the issues or problems that appear. The incumbent must follow established department policies, practices and procedures. Duties are performed under a moderate level of supervision, with specific directions given. Work is checked for volume and accuracy on a regular basis. Decisions are made within department and facility guidelines.
Process moderate to high levels of consumer inquiries via telephone, e-mail and correspondence
Effectively use various software applications such as Zendesk, Incontact, PDM, and SAP
Provide accurate information regarding product features, specifications and recommended uses of Columbia Sportswear and Sorel apparel and footwear
Provide information on where to purchase garments using internal product locating applications in addition to various consumer inquiries
Display a positive attitude toward the Consumer Services Team by maintaining professionalism, respect, courtesy and support to others
Maintain positive open lines of communication with all Columbia Sportswear management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the company
Possess knowledge of effective telephone customer service techniques and strategies. Ability to read, write and speak English with strong verbal and written skills
Must be proficient in keyboard use and word processing
Must be able to maintain calm demeanor while dealing with difficult or unhappy customers
A high school education or equivalent
A minimum of one year call center experience required
Experience in the apparel industry, specifically outdoor apparel is a plus
Job requires hours that may exceed 8 hours per day and/or 40 hours per week during peak periods
Physical ability to use telephone, computer hardware/software including keyboard, type, sit and stand for extended periods of time, and occasionally lift/carry up to 10 pounds
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
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