Job Details

Development Business Manager

Catholic Charities, PORTLAND, OR, USA 97202

Job - Corporate/Business

Close Date: 01/22/2020

Development Business Manager


Full-Time; Exempt

Reports to: Director of Donor Engagement


Responsible for managing and optimizing development processes to ensure achievement of development funding goals. Includes managing all operational aspects of the Development Department including primary responsibility for the development CRM (Salesforce NPSP). This position works closely and collaboratively with the Director of Donor Engagement and the Director of Grants & partnerships. This position contributes to the organizational goals for efficiency, stability and impact.


Donor Database

Manage the donor database (Salesforce NPSP) and ensure its accuracy and integrity. Effectively partner with Quality Assurance (QA) and Finance departments.
Oversee and execute data entry procedures and maintain consistent standards for donor data.
Train staff on use of the database and provide regular updates on best practices.
Lead database maintenance, integration, enhancement, and conversion projects in partnership with QA team. Regularly evaluate integrated applications.
Identify, document, and prioritize Development database needs on an ongoing basis.

Reporting and Analysis

Create dashboards and reports on key performance metrics/indicators to evaluate revenue performance and inform strategy.
Accountable for analyses of giving trends and recommendations to inform our strategies and ensure the best use of development resources.
Support donor events, meetings, and briefings.
Provide data-driven recommendations and support for solicitation segmentation, mail house management, major donor cultivation, and in-house fundraising execution.
Ensure timely and accurate financial reconciliation with the Finance team to ensure all gifts and pledges are properly recorded in the general ledger.

Office Management

Facilitate operations for the Development team including running weekly team meetings and serving as primary in-office point person.
Create and maintain a comprehensive calendar for department wide initiatives.
Manage and track the Development team budget.
Manage all Development contracts.
Serve as primary liaison between Development and Finance departments.
Identify and implement changes as necessary to increase efficiencies.
Provide trainings and technical assistance to Development team and other stakeholders.

Gift Acceptance and Acknowledgement

Ensure accurate invoicing, gift entry, appropriate acknowledgement of all donations, and approval of matching gift requests.
Regularly review and revise gift acceptance policies and gift entry and acknowledgement procedures including content of acknowledgement letters.


Participate in trainings and coordination meetings as requested and applicable.
Adherence to Catholic Charities policies and procedures.
Perform other duties as assigned.


Bachelor's degree or equivalent experience required.
Database management experience required; Salesforce experience preferred.
Experience in nonprofit fundraising administration strongly preferred.

Working knowledge of development best practices and trends.
Ability to effectively work with standard Microsoft Office programs including Word, Excel, Outlook, and PowerPoint.

Demonstrate judgment and discretion in dealing with confidential matters.
Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
Excellent written and oral communication skills.
Willingness to learn new skills and take on new responsibilities.
Strong analytical and strategic problem-solving skills.

Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast-paced work environment.
Ability to work some evenings and weekends as needed.

Ability to support organizational and program specific mission and goals.

Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
Ability to lift 40 pounds.

Travel in Portland required. Must have driver's license, access to vehicle and ability to obtain automobile insurance at levels required by agency (100/300/100).
Satisfactory results from criminal, civil and/or motor vehicle background check required.

COMPENSATION: Compensation is commensurate with skills and experience. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.

TO APPLY: Submit your application, resume and cover letter at


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Complete details: