Job Details

Digital Designer

Mercy Corps, Portland, OR

Job - Non-Profit

Close Date: 09/19/2019

TO APPLY: Please upload an insightful cover letter including 2-3 relevant work samples (links to live work, if possible) along with your resume.

Starting salary, based on experience, $50-55K plus generous benefits package.
Current U.S. work authorization required; Not eligible for relocation.

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Resource Development (RD) staff work in three main areas: 1) raising private funds and cultivating and maintaining relationships with private donors; 2) defining the agency’s brand, raising our public profile and sharing stories about our work by engaging with the media, the public, and our supporters and producing a wide range of online and offline communications; and 3) teaching visitors to our Portland Action Center about issues of global poverty and engaging them in efforts to end it.

The RD team includes several dozen dynamic professionals who possess a wide range of skills. We are database managers, web developers, digital marketers and public relations experts. We are writers, designers, photographers and teachers. We are fundraisers with expertise in direct response, online, community, major gift and corporate giving. We are specialists in fundraising analysis, stewardship, prospecting and customer service. Most of all, we are passionate about Mercy Corps’ mission and dedicated to supporting our worldwide team that’s improving the lives of 20 million people in over 40 countries.

General Position Summary

The Digital Designer is a technically savvy visual designer who brings solid experience producing assets across advertising platforms (display ad sets, social platforms, email) and designing a wide range of graphics and layouts as part of larger print and digital design systems. They work alongside creatives, project managers and strategists to create on- and offline visual communications for marketing materials, campaign assets and social content that engage our audiences and distinguishes the Mercy Corps brand. As a creative, they are an explorer—maximizing and adapting the tools at hand while confidently researching alternative solutions to existing constraints. They are process-focused, can code/export HTML5 and CSS to deliver flawless production files. This position requires a highly motivated individual that possess strong technical knowledge, design/production experience, flexibility and a compelling portfolio. Project work includes page layout, infographics, webpages, developing email marketing collateral and assets, social-specific campaign content, banner promotions and other online and offline marketing materials. The Digital Designer sits on our Brand Creative Team under the direction of the Art Director

Essential Job Responsibilities

Translates project briefs into digital concepts, graphics and content that drive Mercy Corps audiences toward a desired action.
Acts on performance and testing metrics.
Embraces and expands upon Mercy Corps’ brand and digital marketing standards.
Participates in ideation, competitive research, critiques, and presentations.

Versatility in producing content for a variety of digital channels as it pertains to advertising and marketing, and a variety of audiences, including technical constraints and best practices.
Function with a high level of autonomy and adaptability while working within a flexible and collaborative team setting.
Partner with developers and content managers to produce high quality digital assets and meet project specifications as needed.
Develops storyboards, wireframes and code as needed to visualize throughout the design process.
Capacity to be resourceful and self-directed while handling multiple projects in a fast-paced environment.

Collaborates with strategists, designers, writers, project managers, the asset manager, video editor and other members of the Brand and RD Teams to design, develop and produce print and digital projects from concept to execution to meet objectives and timelines.
Inspire new ways of thinking and explore unique approaches on digital channels through visual comps, storyboards, wireframes and prototypes.
Design elevated editorial experiences across print and digital platforms, including our website, emails, digital campaign suites and advertisements.
Maintain a deep understanding of brand stewardship to ensure Mercy Corps’ brand comes to life consistently across all digital communications.
Stays up-to-date and shares best practices and perspective on emerging digital, social design trends, email design, responsive web design, mobile optimization, and advertising platforms.

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our program participants and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.
Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Supervisory Responsibility



Reports Directly To: Art Director
Works Directly With: Brand Marketing Team, Communications Team, Resource and Development Team, Field and Program Staff

Knowledge and Experience

A Bachelor’s degree or relevant experience in digital design or a related field
3-5 years' relative design experience
Expert knowledge of Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Sketch
Leverage an excellent sense of color, design, typography—as well as layout and production skills— across formats and mediums, in both print and digital
Working knowledge and understanding of best practices designing and asset production for digital ad platforms, including click tag implementation, text ratios, asset scale, etc.
Working knowledge of HTML5 and CSS
Working knowledge of MS Office products (Word, PowerPoint) and Google Office Suite (docs, slides, forms, drive, etc)
Bonus for experience in: Drupal, After Effects, Premier, Canva
Background in fundraising, advocacy and working with non-profit organizations preferred but not required
Experience communicating design and technical aspects of projects to colleagues and stakeholders
Strong time management skills and attention to detail
Solid written and verbal communication skills, along with a high degree of emotional intelligence, is a must

Success Factors

The successful Digital Designer is driven to develop and produce engaging work—bringing designs to life in unique and novel ways. They are eager to learn, experiment with new formats, investigate ideas, yet embrace the craft of production, finalizing both print and digital to spec—in fact it’s a critical part of the job. They will be a resourceful, flexible and practical individual who can adjust to solve immediate problems with attention to detail while retaining focus on specifications and schedule. They will be passionate about Mercy Corps’ mission and will use the elements of design to convey a sense of urgency and purpose about the global issues central to the work of our program teams.

Living Conditions

Occasional work in the evenings and on the weekends, as well as some domestic and/or international travel may be required. 10% travel.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

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