Job Details

Refugee Services Case Manager

Catholic Charities, Portland, OR.

Job - Corporate/Business

Close Date: 12/20/2024

Case Manager

Refugee Services

Full-Time (40 hours/week); Non-exempt

Reports to: Case Manager Supervisor


Catholic Charities of Oregon's (CCO) Refugee Services programs have been assisting refugees since the early 1940s, helping more than 10,000 people make Oregon their new home. CCO is an affiliate of the national voluntary agency United States Conference of Catholic Bishops (USCCB) and is one of only three agencies in the state of Oregon who provide resettlement services. Through its programming, CCO assists individuals and families that must leave their homelands due to the fear of persecution based on reasons of race, religion, nationality, membership in a particular social group, and/or political opinion. The services offered through these programs (funded through both federal and state initiatives) address a wide array of needs, ranging from initial resettlement to long-term intensive case management, in order to promote successful integration into American society while maintaining the respect and dignity of each individual and their unique culture and traditions.


The role of a Case Manager in the Refugee Services Department is to provide holistic, trauma-informed, services which promote clients' ability to become self-sufficient. For newly arriving refugees, this includes greeting them at the airport and working towards meeting their initial basic needs, such as safe and affordable housing, furnishings, food, and clothing in order to get them started on the path to rebuilding their lives in a new place. After arrival, case workers either provide or facilitate referrals to other service providers including English Language Learning, employment services, health care, public benefit offices, community organizations, and schools. In addition to physical items and support, case managers also provide psychosocial care as individuals work through the cultural transition to the United States, process their often-traumatic life experiences, and prepare for the future here. Among these other services, newly arrived refugees also participate in a comprehensive Cultural Orientation program which includes courses on U.S. laws and regulations, emergency preparedness, household safety, tenant rules and rights, financial wellness, and public transportation. Finally, case managers partner with clients to develop strength-based action plans for attaining long-term self-sufficiency and identify achievable steps to put those plans into action.

This position provides case management services across multiple contracts and grants including the Reception & Placement Program, the State of Oregon Refugee Program, and the Match Grant Program. This position will be expected to serve clients residing in both Portland and Salem metro areas (including Multnomah, Washington, Clackamas, and Marion counties).


Coordinate reception for newly arriving refugees, including housing, airport pick-up, interpretation, hot food, and groceries to welcome arriving families in a warm, culturally and linguistically, appropriate manner.
Facilitate necessary referrals and applications for clients to access services such as public benefits (food & cash assistance), health insurance, health screenings, language learning, bus training and employment resources.
Connect clients with community networks and support systems to ensure their long-term integration into the community (this includes working closely with volunteers who are supporting clients).
Provide transportation for clients, as needed, to attend required appointments and ensure that language access is provided at these appointments.
Ensure that clients are being served in a linguistically and culturally appropriate manner and provide education and advocacy when necessary.
Keep in regular contact with active cases per contractual requirements and CCO policy, including home-visits, office meetings, community orientation, and phone calls.
Maintain organized case files, complete accurate progress notes for all services provided, submit necessary reports in a timely manner, and keep shared tracking forms up to date.
Attend stakeholders meeting and work with community partners and other resettlement agencies to learn about resources that are available for refugees and make referrals when applicable.
Assist the Refugee Workshop Facilitator by following-up with clients regarding their obligation to attend class.
Conduct intake meetings with clients to explain available programs offered through the agency, the clients' rights and responsibilities, Cultural Orientation attendance, and the agency's grievance policy.
Develop strengths-based service plans with clients to identify barriers to self-sufficiency and outline the necessary steps to overcome these barriers, ensuring the clients' and case manager's roles clearly defined.
Participate in employment services by connecting employable adults to the Match Grant program or to state-funded job-support programs and assist clients in removing barriers to employment.
Communicate with the DHS staff, IRCO staff, OHP staff, ORCAS Case Managers, and the Match Grant Employment Specialist to ensure coordinated service delivery.
Collaborate with the Refugee Services team and other CCO departments to provide holistic, wrap-around, services to all clients and actively engage in team activities and support colleagues in their work.
Be available and willing to help in emergency situations, occasionally outside regular working hours.
Participate in trainings and coordination meetings as requested by Supervisor.
Adherence to Catholic Charities policies and procedures.
Perform other duties as assigned.


Bachelor's degree in human services or equivalent lived / worked experience required.
Prior multicultural work experience required, experience with refugee populations strongly preferred.
Prior experience providing case management, psychosocial support, job training and/or other social services provisions required.
Demonstrated ability to work with a multicultural caseload and with an ethnically diverse team required.
English required. Demonstrated fluency in a second language is preferred (especially with languages common in refugee populations such as Arabic, Amharic, Burmese, Farsi, Rohingya, Sango, Somali, Swahili, Tigrinya and Zomi).
Experience with community networking and organizing.
Strong proficiency with Microsoft Office programs (such as Outlook, Excel, and Word).
Demonstrate judgment and discretion in dealing with confidential matters.
Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
Must be able to organize and prioritize work, be proactive, take initiative, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner. High attention to detail required.
Excellent written and oral communication skills.
Willingness to learn new skills and take on new responsibilities.
Strong analytical and strategic problem-solving skills.
Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics in a fast paced work environment.
Ability to work a flexible schedule, which could include some evenings and weekends.
Ability to lift 50 pounds.
Travel between sites in Portland and Salem required. Must have driver's license, access to vehicle and ability to obtain automobile insurance at levels required by agency (100/300/100).
Satisfactory results from criminal, civil and/or motor vehicle background check required.

COMPENSATION: Compensation is commensurate with skills and experience. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.

TO APPLY: Submit your application, resume and cover letter at

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

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