Job Details

Advisory Council & Member Outreach Coordinator - Bilingual

CareOregon, Saint Helens

Job - Health

Close Date: 05/29/2020

This position is responsible for providing council and member support for a Coordinated Care Organization (CCO). Core work includes coordinating recruitment and membership activities of Community Advisory Councils, as well as helping members and community partners understand and navigate the Health Plan in community-based, face-to-face settings. This position utilizes interpersonal, computer, communication and project coordination skills to coordinate activities and assist with advisory council and health plan members retention and engagement strategies through mentorship, collaborative problems solving and excellent customer service.

Essential Position Functions


Council Coordination

Assure Council members are trained, supported and developed to help ensure State requirements related to membership of community advisory councils.
Support Council meetings, including scheduling, agendas, minutes and minute summaries for distribution, membership role matrix and advisory council rosters; arrange for council members to participate in activities outside of council meetings.
Identify and recruit health plan and community partner advisory council members while at community events.
Work with CCO staff to develop and support activities and projects identified by advisory council members.


Member Outreach and Navigation

Identify community engagement activities that support community-based health plan navigation efforts.
Coordinate with community and clinical partners as needed to support the health plan and help members understand their health plan eligibility and help to access primary care, behavioral health care and the social safety net.
Convey routine and complex information to health plan members, providers and community partners regarding health plans, their systems and technical information.
Asist members and the public with navigation through disseminating information regarding DHS and OHP benefit structures.
Participate in CareOregon customer service training; implement customer service in community based, face-to-face settings.

Education and/or Experience

Required:

Minimum 2 years’ customer service, administrative, volunteer coordination or community outreach experience in non-profit organizations
Oregon Health Plan Enrollment Assister Training Certification or ability to complete certification within 6 months in the position
DHS certification to enroll members in SNAP Food Stamp benefits or ability to complete certification within 6 months in the position
Traditional Health Worker certification or ability to obtain within 1 year (Can be as Community Health worker or Navigator)
Valid driver’s license, acceptable driving record, and automobile liability coverage or access to an insured vehicle
Bilingual English/Spanish
Preferred:

Experience in the healthcare field
Experience with social services resources within Columbia County

Travel: This position is remote with frequent travel into the community, in which the employee’s personal vehicle may be used.

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