Job Details

Program Specialist Senior (CAMS)

Multnomah County, Portland, OR

Job - Government

Close Date: 07/15/2019

Department: Department of County Human Services (DCHS)
Job Type: Regular Represented
Exemption Status: United States of America (Non-Exempt)
Closing Date: July 15, 2019

The Opportunity:

Job Posting Title: Program Specialist Senior
Pay Range: $32.54 - $40.05 hourly

Overview
Imagine what you can accomplish at Multnomah County Department of County Human
Services with your extraordinary customer service and innovative talents.
Calling for investigation experts! Are you ready to take your management and quality
evaluation experience to the next level? If you are interested in developing investigative
quality assurance initiatives and data evaluation, Aging, Disability and Veterans Services
Division (ADVSD) Adult Protective Services (APS) has a career opportunity for you!

The Program Specialist Senior will be a subject matter expert and technical resource for the
Adult Protective Services program. This position will develop program policies, strategies and
methods on compliance, data evaluation and quality improvement issues. The Program
Specialist Senior will be able to use advanced knowledge of multiple APS systems for quality
evaluation and to ensure program integrity.
Main functions of this position will include but are not limited to:
● Provide oversight and leadership of improvement strategies to increase efficiency
in all areas of abuse investigations and the provision of protective services.
● Plan, manage and conduct comprehensive audit sampling of the intake,
screening and investigation process within the Centralized Abuse Management
database.
● Using data driven analysis, provide recommendations to APS management on
projects related to compliance, quality assurance and improvement.
● Act as a liaison between internal/external partners and stakeholders to facilitate
collaboration, consensus building and ensure accountability.
● Maintain and provide training to staff for a single living manual to include all
Multnomah County APS business materials, relevant policies, procedures and
guidelines that support state statutes and rules related to Adult Protective
Services.
● Function as the primary information/technical resource for all APS staff to ensure
business processes promote program integrity.

The successful candidate will demonstrate:
● Respect and appreciation for ethnic and cultural diversity
●Experience in providing exceptional and responsive customer services to program-
related requests and inquiries from community groups and the general public
● Ability to communicate clearly and concisely, both orally and in writing
● Thrive in a dynamic, fast changing team environment
● Ability to interpret/apply federal, state, and local laws, regulations, and policies
related to program scope and operations
● Ability to understand and follow complex written and oral instructions, rules, and
procedures and to disseminate information.
● Experience in using multiple computer applications

To Qualify
We will consider any combination of relevant work experience, volunteering, education, and
transferable skills as qualifying unless an item or section is labeled required. Please be clear
and specific about how your background is relevant. For details about how we typically screen
applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:
● Bachelor’s degree or equivalent practical experience
● 5 years of increasingly responsible leadership demonstrating experience and expertise
in areas such as adult protective services; abuse management; aging and disability
programs, and health system delivery; project/database management; program
development; management and evaluation; and organizational change management
● Must have in-depth knowledge of Adult Protective Services (APS) laws, rules and
policies including APS screening process and investigative procedures.
● Must have in-depth knowledge of relevant applications such as Centralized Abuse
Management (CAM) and Oregon Access.
● Completed APS Specialist Core Competencies Training (through State of Oregon) or
ability to complete the training by date of hire
● Must have a valid driver’s license
● Must pass a criminal background check

*Transferable Skills:
Your transferable skills are any skills you have gained through education, work experience
(including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation
The Application Packet: Attachments will not be reviewed unless specifically requested.
● A completed online application.
● Attach a cover letter and the quality of your response may determine if you are
moving on to the next review. Your cover letter should describe your experience,
passion, and interest in the position and how your experience and transferable
skills meet the requirements described in the “Overview” and “to Qualify” sections
above.
● For internal candidates, after you have submitted your application, please check
your Workday inbox and complete the Veterans’ Preference Questionnaire prior
to application deadline.

The Selection Process:
For details about how we typically screen applications, review our overview of the selection
process page. We expect to evaluate candidates for this recruitment as follows:
● Initial review of minimum qualifications
● Cover letter review
● Phone screen or oral exam
● Consideration of top candidates
● Background and reference checks

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Recruiter: Gary Miguel
Email: gary.c.miguel@multco.us
Phone:1 (503) 9887454 x87454

Complete details: https://multco.wd1.myworkdayjobs.com/en-US/Multco_Jobs/job/Southeast-Portland/Quality-Assurance-Coordinator_R-1413