Job Details

Referral Coordinator - Outpatient Healthcare

Cascadia Behavioral Healthcare, NE Portland

Job - Non-Profit

Close Date: 09/08/2019

Cascadia Behavioral Healthcare (, one of the largest community behavioral health providers in the state of Oregon, delivers whole health care -- integrated mental health and addiction services, primary care and housing -- to support our communities. Our approach is recovery-oriented and trauma-informed. Cascadia hires innovative, compassionate, and dedicated staff who are aligned with trauma-informed care, are committed to working effectively with diverse community populations, and expected to strengthen such capacity if hired.

This is a full time position (40 hours/week) working out of two of Cascadia's outpatient health centers, one in NE Portland and one in SE Portland. The schedule for this position is Monday - Friday, day shifts.

The Referral Coordinator provides a wide range of clinical and administrative services to improve patient care within the medical and psychiatric setting. The Referral Coordinator collaborates with primary care providers, psychiatrists and care coordinators to process incoming and outgoing referrals. This position assists in the coordination and linking of patients to medical, alternative medicine, psychiatric and community based services. The Referral Coordinator works to optimize service delivery by collaborating with clinicians and service providers across agency programs. With the high prevalence of trauma among individuals receiving mental health services, it is required that the Referral Coordinator understand the effects of trauma on health, coping, and other aspects of the lives of those we serve. The Referral Coordinator will contribute to the work of the multi-disciplinary team, including both medical and psychiatric clinicians.

- The incumbent must possess a high school diploma or GED. Bachelor's Degree or higher in a behavioral science, social service or public health field from an accredited college or university preferred or three years of full time professional experience working with adults with severe and persistent mental illness or 3 years working experience in community health primary care.
- Clinical experience providing inpatient or outpatient services is preferred.
- Experience processing referrals or knowledge around referral is preferred
- Ability to operate EPIC EHR (Electronic Health Record).
- Ability to demonstrate working knowledge of various insurance processes including Medicare and Medicaid.
- Ability to communicate effectively both orally and in writing.
- Ability to operate in a setting that has the potential for ambiguity and change.
- Ability to integrate basic understanding of clinical best practices into the day to day operations, including scheduling.
- Understanding of recovery model, motivational interviewing, illness management and recovery
- Thorough knowledge of evidence based practices, and strength based case management philosophies and strategies
- Ability to operate computer hardware and software at a level needed to effectively perform job functions
- Ability to enter and retrieve data
- Ability to demonstrate working knowledge of accepted treatment practice with the capacity to implement and evaluate the effectiveness of treatment plans and recommend alternate strategies as necessary
- Ability to commute to various Cascadia sites and community locations as needed.

Cascadia is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, color, sex, sexual orientation, gender identity, religion, national origin, or age.

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