Job Details

Outpatient Clinical Services Manager

Catholic Charities, Portland, OR, USA 97202

Job - Health

Close Date: 01/17/2025

Outpatient Clinical Services Manager

Family Support & Counseling Services

Full-time: Exempt

Reports to: Chief Program Officer

AGENCY OVERVIEW: Inspired by the transformative power of God's love, Catholic Charities, the social service arm of the Catholic Church in western Oregon, partners with the most vulnerable in the community, regardless of faith, to achieve lasting solutions to poverty and injustice. Through the principles of Catholic Social Teaching, Catholic Charities of Oregon achieves lasting solutions to poverty and injustice by partnering with clients to meet their economic and educational goals, and to support their physical and social well-being. Catholic Charities of Oregon envisions a society in which all people thrive economically, socially, and spiritually; cultivate diverse, respectful, and just communities; and recognize the inherent dignity and sanctity of human life.


The Manager is responsible for the management, coordination, and evaluation of outpatient services in the Intercultural Counseling Program at Catholic Charities. This position ensures that all assigned programs provide effective services that incorporate best practice standards and the flexibility to meet the changing needs of target populations.


Manages the day to day operations of outpatient emotional and mental health services. Responsible for Clinical Services staff supervision.
Ensure that outpatient services are offered in accordance with Oregon Administrative Rules, contracts with insurance entities, and the requirements of HIPAA.
Ensure that clinical services in the Intercultural Counseling Center as well as other clinical programs are submitted for insurance reimbursement as appropriate; actively seeks new ways to increase revenue to the Agency through insurance.
Works to increase access to outpatient services for culturally specific populations.
Partners with other Program Directors to provide integrated services and access to programs for clients using the Intercultural Counseling Center.
Leads the planning and implementation of appropriate competencies, orientations, and training to meet the clinical practice needs with content that is evidence based, follows standards of care and practice, and is in alignment with policies and procedures.
Conduct ongoing assessments of community needs and client populations; develop and implement systems for emotional and mental health services, caseload standards, tracking and quality assurance.
Facilitate meetings with staff to communicate, engage input and feedback, and promote understanding of policy and operational goals, outcomes, and improvements.
Active participant in fundraising and grant writing initiatives to build a successful program.
Ensure effective management of all assigned program cost centers, work closely with Chief Program Officer and Finance for the development and adherence to the program's budget, monitor budget reports and track use of resources, and supervise the administration of client assistance funds according to agency and program guidelines.
Develop and maintain collaborative relationships with state and community partners.
Collect and maintain statistics about the programs and services, and complete quarterly and annual reports as required.
Assume a partial case load of clients through individual or group therapy when needed.
Develop and maintain working relationships with community partners, collaborating and participating in planning and program changes to enhance continuity and a coordinated system of care within the community.
Participates in and leads community, regional, state, and national committees that have impact on emotional and mental health practice or professional development.
Assures ethical practice and confidentiality are maintained.
Assure compliance with department and county policies, state and federal statutes and rules, certification/compliance requirements, and funding requirements.
Advise senior leadership on emerging issues, policies and strategies relevant to program area.
Participate in trainings, committees and coordination meetings as requested by Supervisor.
Adherence to Catholic Charities policies and procedures.
Perform other duties as assigned.


Master's degree or higher in Counseling, Social Work or Psychology or a related field that allows for licensure; PsyD, LPC, LMFT, LCSW required.
5 years of professional level mental health experience providing direct service, preference for those with experience provide services to underrepresented communities.
2 years of experience supervising professional level staff in a clinic, mental health facility, hospital or other clinical setting. Experience working in community mental health including experience with homeless and/or immigrant and refugee populations preferred.

Commitment to Catholic Charities mission to work in partnership with vulnerable populations to achieve lasting solutions to poverty and injustice.
Excellent written and oral communication skills.
Must demonstrate high degree of cultural competency. Bilingual and/or bicultural applicants preferred.
Exceptional ability to collaborate with other agencies and programs.
Proficient in trauma-informed care and strengths-based approaches to client care
Ability to interact in a respectful, professional manner in accordance with agency's policies and procedures.
Knowledge of ethics, HIPAA and privacy rights.
Ability to maintain professional boundaries with clients, the community, and other staff members.
Demonstrate judgment and discretion in dealing with confidential matters.
Must be able to organize and prioritize work, be proactive, take initiative, resolve problems, follow through, and simultaneously manage multiple priorities to ensure goals are met in a timely manner.
Strong analytical and strategic problem-solving skills.
Ability to work well in team setting, as well as independently; be flexible and adapt well to different dynamics.

Excellent proficiency in all programs of Microsoft Office, medical records and client information database systems.

Ability to lift 40 pounds.

Travel between sites throughout the tri-County region required. Must have driver's license, access to vehicle and ability to obtain automobile insurance at levels required by agency (100/300/100).
Satisfactory results from criminal, civil and/or motor vehicle background check required.

COMPENSATION: Compensation is commensurate with skills and experience. Competitive benefits package, including: 100% employer paid health insurance (employee portion), disability, life insurance, paid time off, 12 paid holidays, retirement plan, free parking and more.

TO APPLY: Submit your application, resume and cover letter at


For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

Complete details: