Job Details

Community Relations Manager - Neighborhood & Civic Engagement

City of Bend, Bend, Oregon

Job - Government

Close Date: 06/24/2019

Position is pending Council Approval of Budget Adoption on June 19, 2019

The City of Bend is actively recruiting for a regular, full-time Community Relations Manager - Neighborhoods and Civic Engagement. This opportunity is a non-represented, FLSA exempt position.

The Community Relations Manager; Neighborhoods and Civic Engagement, reports to the Communications Director in the City Manager's office, but works collaboratively with a multitude of City departments, neighborhood associations, community partners and organized groups. The position will promote Council goals, increase community understanding of City operations and processes and facilitate effective community participation in local government with a focus on underrepresented members of the community.

The position effectively manages the Neighborhood Association program, which includes 13 independent, volunteer-run organizations and oversees a grant funding system to promote more inclusion in the Neighborhood Associations. The position will provide strategic and administrative support to the Council's new public advisory committee, the Neighborhood Leadership Alliance, a public body guided by City code.

The position will help fulfill Council goals to increase community participation, increase the effectiveness of neighborhood associations and facilitate land-use education opportunities in the community with the Neighborhood Associations and other community partnerships.

The position will include night and weekend meetings and events, requires flexibility and the ability to work in a fast-paced environment.

Ideal Candidate Profile:
The ideal candidate will possess strong communications skills and be an adaptable and insightful leader driven to meet the challenges of the position. Preferred candidates will possess a combination of diplomacy, political astuteness, decision-making abilities as well as a customer service orientation.

The position will represent the City in public meetings and events and must be seen as a trusted and empathetic problem solver. The ideal candidate has experience with community-building and an understanding of conflict resolution.

The Community Relations Manager will need to: work independently but also function as part of a strong City team, adapt to a broad spectrum of topics and circumstances, analyze information and use sound judgment to make decisions or recommendations. The candidate must be able to balance multiple demands and prioritize effectively.

The City of Bend encourages interested applicants to use this link to access the ideal candidate profile for this position.

To be considered for this position, applicants must have a complete application that includes all of the following items
•Attached formal Cover Letter (required)
•Attached formal Resume (required)
•Attached valid Credentials, Certifications and Licensing (if applicable)

Applicants must provide certification that they are a veteran or disabled veteran to receive veteran's preference. For more information click here.

Submission deadline for initial review is June 24, 2019 at 12:00 p.m. (noon) PDT; open until filled.

The City of Bend is committed to fostering, cultivating and preserving a culture of diversity and inclusion. At the City of Bend, we don't just accept differences; we value them. We are proud to be an Equal Opportunity Employer and support the Americans with Disabilities Amendments Act (ADAAA).

Functions, Duties and Responsibilities:
•Oversees the Neighborhood Association program and serves as the primary staff liaison for the Neighborhood Associations, establishing priorities and executing work needed to achieve Council goals to support the effectiveness of the program.
•Coordinates meetings, assists in Neighborhood Association organizational efforts and achieves Council Goals to increase effectiveness and build capacity within the Neighborhood Associations.
•Supports the Neighborhood Leadership Alliance public advisory committee in an administrative and strategic capacity, in compliance with City codes and Oregon public meetings law.
•Represents the City and Council to other agencies, organizations and the community. Responsible for developing and presenting information to various audiences on City and Council projects and issues as a City of Bend representative, to advance and protect the interests of the City and its citizens in all matters.
•Develops, promotes, supports and facilitates community involvement opportunities, with attention to underrepresented members of the community.
•Develops and implements strategies to deliver messages to the public that are connected to and reflect Council goals and priorities.
•Works collaboratively with City staff to effectively plan and implement a variety of activities, public meetings and events that supports the goals of the Neighborhood Associations, City Departments and Council.
•Organizes community outreach programs and speaking engagements involving staff and Council.
•Participates in Citywide internal communication work as needed.
•Collaborates with the Communications Director to develop news releases, social media posts or other outreach as needed.
•Responds to citizens' questions and comments in a courteous and timely manner.
•Ensures regulatory compliance, and adherence to policies and procedures.
•Complies with safety requirements of the position and actively promotes safe work practices.
•In an emergency event or an officially declared State of Emergency, responds as directed to ensure the restoration of essential public services, facilities and infrastructure.
•Other related duties as assigned.

Knowledge, Skills and Qualifications:
•Ability to maintain effective and cooperative working relationships with the Communications Director, other City personnel, contractors, elected and appointed officials, volunteers and civic organizations, various public agencies, businesses, neighborhood groups and the general public.
•Basic principles of public relations, communications, and marketing tools, technologies and methods including print, web and social media.
•Working knowledge of City of Bend Neighborhood Association program.
•Working knowledge of project management principles and strategic planning.
•Working knowledge of community building concepts and practices.
•Working knowledge of diversity, equity and inclusion concepts.
•Communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public and other stakeholders sufficient to exchange or convey information to and direction.
•Experience managing a high volume of tasks at one time, including organizing and prioritizing.
•Ability to work independently with minimum direction while also working as part of a team and collaborating with others.
•High attention to detail.
•Experience with software programs such as Microsoft Office including Word, Outlook, Excel and PowerPoint and other interactive computer programs as well as common office equipment.
•Knowledge of laws related to the public sector in the State of Oregon, including City, Federal policies, rules, regulations, codes and ordinances, as well as internal policies and procedures.
•Excellent communication skills; verbally and in writing, including by phone, e-mail, or in person.
•Ability to effectively establish, manage and facilitate partnerships.
•Ability to facilitate group processes, deliver formal presentations, and analyze complex public relations communications issues.
•Interpretation and fluency in Spanish language a plus.
•Ability to demonstrate tact and diplomacy.
•Remain in a stationary position (sitting or standing) for extended periods of time, occasionally stand, walk, stoop or kneel for extended periods of time.
•Exert up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, to lift, carry, push, pull or otherwise move objects.
•Maintain sustained concentration on computer screens and use keyboards and a variety of peripherals.
•Work is generally performed in an office setting with travel required to off-site locations.
•Work requires frequent evening and occasional weekend attendance.
•Ability to occasionally travel locally and regionally.

Education, Experience, Certifications and Licenses Required:
•Bachelor's degree (B.A./B.S.) from four-year college or university or an equivalent combination of education and experience that provides the required knowledge, skills, and abilities as outlined in this job description.
•4 to 5 years' experience in a similar position and/or performing similar tasks.
•Experience working in public or government agency sector preferred.
•Experience and knowledge of the Bend community, the value of neighborhood associations and alignment with City of Bend vision, mission and values preferred.
•Current and valid Driver's license per City policies outlined in the Employee Handbook.

Complete details: