Job Details

Business & Employment Specialist (Bilingual)

Oregon Employment Department, Eugene, OR

Job - Government

Close Date: 12/28/2018

Do you enjoy working with others to help them find their next great job or training opportunity? Do you love working on dynamic and supportive teams?
Then we have got an opportunity for you!

We are excited to announce an opening for a Business & Employment Specialist 1. This position is with the Oregon Employment Department, Workforce Operations Division. Bilingual applicants are encouraged to apply.

There is one, permanent, full-time position located in Eugene.
Bilingual Pay Differential: Employees assigned to use Spanish bilingual skills in the regular performance of their duties will receive a monthly pay differential of 5% over their base salary pay.

This recruitment will be used to establish a list of qualified applicants to fill the current vacancies and may be used to fill future vacancies as they occur.
This position is represented by the Service Employees International Union (SEIU).

Our Mission: The Employment Department is a state agency with a mission to Support Business and Promote Employment. We accomplish this by administering the Unemployment Insurance (UI) program; recruiting and referring applicants to job openings and assisting job seekers in their employment searches (Workforce Operations); and developing and distributing workforce and economic information (Workforce and Economic Research).

Our Values: Openness, trust, and integrity; Quality with agility; Delighting the customer; Teamwork with responsibility; and Humor, fulfillment, and inclusion.

What you will be doing:
The primary purpose of this position is to provide high-quality services to individuals and employers seeking assistance from any Work Source Oregon (WSO) center. Services provided may include Exploratory, Career, Training and/or Business Services.

Exploratory Service Duties

Greet and query customers about their reason for coming into the center. Inform customers of available services, propose options, and guide customers toward appropriate services.
Provided a customized one-on-one conversation to customers; review, assist with, or conduct basic registration; gather necessary information to determine customer needs.
Provide referrals to community resources and supportive service agencies for needed services and /or technical assistance as appropriate.
Interview a high volume of job seekers; determine job seeker's transferable skills, interests, and employment goals. Identify barriers to successful job search and explore possible solutions to remove the barriers.
Career Service Duties:
Conduct assessments of skill levels, aptitudes, abilities, skills gaps, career interests, employment barriers, and supportive service needs to form a diagnostic evaluation of the customer's situation.
Assist with application processes, documentation, and effective interviewing techniques. Gain and maintain familiarity with local employment needs in order to provide relevant job search support and assistance to jobseekers.
Assess customer intent to work/motivation, work history, employer-required licenses, credentials and hard skills, and essential skills/soft skills. Validate skills using the approved process to verify the customer is qualified for a job referral based on employer requirements prior to referral so that the most qualified candidates are referred to the employer.
Training Service Duties:
As needed, develop an Individual Employment Plan (IEP) with customers accessing Training Services.
Make work-based opportunities available to customers in accordance with local area plans and investment strategies. Pursue On-The-Job Training (OJT) opportunities with employers and make appropriate OJT-related referrals for work-ready jobseekers.
Conduct staff-assisted talent development workshops to teach essential skills for work readiness. Refer customers to attend talent development workshops and activities so they have the materials and skills to be successful during job interviews.

What's in it for you:
We offer a workplace that balances productivity with enjoyment; promote an atmosphere of mutual respect, dedication, enthusiasm and optimism; and encourage learning and mentoring.

The Oregon Employment Department strives to create an inclusive environment that welcomes and values the diversity of the people we serve. The Oregon Employment Department fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training. A goal of the Oregon Employment Department is to become an employer of choice for individuals of all backgrounds and promote an inclusive workplace culture that encourages diversity and allows employees to excel.

Qualifications, Required & Requested Skills
This is what you need:

Two years of full-time, heavy public-contact experience asking people for information, making notes, and deciding an action based on the information. Examples of qualifying experience are eligibility interviewer, application examiner, recruiter, employment and claims aide, examination proctor, information clerk, insurance aide, public counter intake person, or retail industry if it involved the above stated experience. OR

Two years of education or experience. Examples of qualifying experience are eligibility interviewer, application examiner, recruiter, employment and claims aide, examination proctor, information clerk, insurance aide, public counter intake person, or retail industry if it involved the above stated experience. 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field may substitute for one year of experience.

DESIRED ATTRIBUTES (Requested Skills): In addition to your related work experience and education, we will use the attributes below to determine whom to interview. You are not required to have all of these attributes, but please make sure that the ones you do have are clearly demonstrated in your application materials. Your application may be graded on spelling, grammar, punctuation, and presentation.

Customer Service: Ability to build rapport with customers creating positive outcomes.
Interviewing: Ability to use effective communication skills, to include explaining processes and obtaining information.
Working with Diverse Populations: Commitment to valuing diversity and promoting inclusion
Computer Skills: Ability to navigate Microsoft Windows and utilize Microsoft Word at an intermediate level.
Writing Skills: Ability to write concisely in English and Spanish with limited spelling and grammar errors.
Teamwork: Ability to work as a collaborative member of a team, in the interest of a common goal.

This position is bilingual English/Spanish. You must be fluent (read, speak, and write) in English and Spanish to meet the special qualifications of this position. Applicants may be assessed during the hiring process to determine whether or not the special qualifications are met. The successful candidates for the bilingual position will demonstrate language competency in the Spanish language by:
The ability to communicate at informal and some formal level
The ability to converse with more detail about familiar topics
The ability to comment on unfamiliar topics with some difficulty but still be able to express the main idea
The ability to form long sentences with sufficient vocabulary and tending to maintain native language syntax
Demonstrating intelligible pronunciation, which does not interfere with understanding
The ability to sustain a fluent conversation

Note: Preference will be given to Applicants who have 2 years' experience within the last 5 years, gathering information from customers in person relevant to the Business and Employment Specialist job duties. Candidates whose training and/or experience most closely match the requirements and desired attributes above may be invited for an interview. Your application materials must include work experience that supports how you meet the minimum qualifications and desired attributes above.

Complete the online application, including the supplemental questions. Please use the name you want us to address you by.
Submit a professional cover letter; title the cover letter: Cover Letter "EMP18-0178oc"
Veteran's Points: For more information on veterans' preference points, visit: Veterans Resources
Additional Information
Working Conditions
Requires prolonged sitting or standing, frequently at a desk and/or workstation. Frequent use of common office technology including: phones, computers, printers, copiers, scanners, shredders, etc. Office may be a fast-paced, sometimes noisy environment that requires the ability to work with multiple distractions and interruptions. Receive and direct people or telephone callers who may be irate and/or verbally abusive. Work generally occurs between 8AM – 5PM, Monday through Friday. May require statewide travel occasionally for training or other service delivery purposes; and local travel regularly to perform outreach. Assists customers in the resource room by walking around and guiding them through websites which can require bending and stooping over for extended periods. Outreach services may be conducted in inclement weather and in remote locations.

Complete Application
The application must include work experience that supports how you meet the minimum qualifications and Requested Skills above. A resume (attached or text) will not replace the work experience section of the application. Work Experience is based on a 40 hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

Transcripts are required as part of our interview process if you are using education or coursework to meet the minimum qualifications. Transcripts can be provided at the time of application or during an in-person interview.

Pre-Employment Checks:
Employment is contingent on the outcome of a criminal records check which may require fingerprints (FBI). Any history of criminal activity will be reviewed and could result in the withdrawal of the offer or termination of employment.

Work Authorization
The Oregon Employment Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.

Veteran's Points:
For more information on veterans' preference points, visit: Veterans Resources

Questions and Application Support:
For questions about the job announcement, call 503-947-1289.
For technical help with your login or online application issues, call 1-855-524-5627 from 6:30a to 5:30p PT M-F by leaving a voicemail. It may take up to 24 hours to receive a response. If you do not receive a response after 24 hours, you can email Technical Support at
The Oregon Employment Department is an Equal Opportunity, Affirmative Action Employer Committed to Workforce Diversity

Complete details: