Job Details

Business Support Specialist Internship

Jama Software, Portland, OR

Internship - Technology

Close Date: 05/24/2019

Jama Software provides the leading platform for requirements, risk and test management. With Jama Connect and industry-focused services, teams building complex products, systems and software improve cycle times, increase quality, reduce rework and minimize effort proving compliance. Representing the forefront of modern development, Jama’s growing customer base of more than 600 organizations includes SpaceX, Boston Scientific, Lyft, Deloitte, Alight, Samsung and Caterpillar.

We’re looking for a Business Support Specialist intern: a customer service star who is excited to learn how to support an enterprise software product for a lineup of customers doing great things for the world. In this role you will report to the manager of technical support.

In this position at Jama Software, you’ll have the opportunity to turn your customer service experience into a fulfilling experience in tech, by:
collaborating with Customer Care colleagues and cross-functional teams to troubleshoot and solve customer-reported issues
triaging and prioritizing incoming tickets and calls, handling when appropriate and transitioning to other support team members when necessary
providing functional support for Jama Connect to customers, partners and employees
working closely with customers to identify, reproduce and log defects

We are looking for a person with the following qualities:
can work a M-F shift, from 9-6
has at least two years of experience providing customer service, including working as a barista, in retail, in a call center, etc.
is an excellent communicator who loves working with people and takes pride conveying their message clearly and concisely
possesses some troubleshooting skills and is eager to learn more
enjoys working with technology that is new or unfamiliar
has a collaborative personality and can provide and accept feedback in stride
appreciates process and will not only enforce it, but suggest improvements

If we’ve intrigued you and you are the right candidate for the role, we will offer: 

A chance to contribute to a company developing a compelling, category defining product
Challenging and fun work with a chance to make distinct, company-shaping tangible contributions
An energized and ambitious team of people on a mission
Flexible, creative workplace that includes a modern, open plan office with ample creative workspaces, monthly lunches and bagel days, a stocked kitchen and many ad hoc fun events that ensure we both work hard and play hard at Jama

Jama Software is an Affirmative Action/Equal Opportunity Employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or that of his/her relatives, friends or associates or any other characteristic protected under federal, state, or applicable law.


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