Post Date: 07/10/2019
Close Date: 07/21/2019
Every employee at the Employment Department is passionate about serving Oregonians and Oregon businesses. If you feel inspired and motivated by our mission, vision, and values, we invite you to join us in exceeding our customers’ expectations!
Our mission: to support business and promote employment. We do this by providing stability for Oregonians and communities during times of unemployment, by helping businesses find great workers and job seekers find employment, and by providing workforce and economic information to promote informed decision making.
Our vision: an Oregon where meaningful work enables the state’s diverse people and businesses to realize their full potential, creating prosperity in every community.
Our values: integrity, respect, and community. We want to be trusted to keep our word, always acting with honesty and courage. We value diverse perspectives, assume good intent, and act with compassion. We foster a sense of belonging for our employees, partners, and customers, creating positive impacts where we live and work.
The Oregon Employment Department fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.
What you will be doing: The primary purpose of this position is to analyze claims to determine monetary edibility to receive Unemployment Insurance benefits. Adjudicators investigate potentially disqualifying issues using fact finding interviews with the parties to the claim. It is a technical position requiring extensive knowledge of complex Federal laws, State Statutes, Administrative Rules, and policy manuals relative to the unemployment insurance program. The position requires skills in identifying issues; gathering, evaluating, interpreting, and presenting facts in a relationship to applications of the laws, rules, and policies governing the program.
In this role you will:
Recognizes and identifies claimant eligibility issues, (past, present, and future); uses human relationship skills to gather, evaluate and document pertinent facts from claimants, employers, and others.
Analyze claims to determine eligibility for Unemployment Insurance benefits; apply relevant statutes, rules and regulations and determine the need for further investigation and documentation.
Investigate potential disqualifying issues and use problem solving methods to determine eligibility for unemployment insurance benefits.
Understand, monitor and update payment suspense list to track and work individual caseload.
Interpret and apply law and policy to each individual’s situation; prepare a timely written decision to deny or allow benefits which clearly communicate the facts, conclusions and reasoning used to support the decision.
Analyze decisions written by the central Hearings Panel Hearing’s Officers, Employment Appeals Board and the Courts; determine appropriate administrative actions required and changes computerized records as needed to pay or stop payment of benefits.
Interviews interested parties by telephone and correspondence, to obtain pertinent information and documentation relative to the investigation.
What are we looking for:
At least one year prior UI claims experience with demonstrated identifying contested claim issues; gathering, evaluating, and interpreting facts; preparing written statements which may be used for a formal hearing; and/ or a working knowledge of federal and state unemployment insurance laws
Excellent phone customer service skills
Excellent experience demonstrating analytical skills; ability to reach and redirect on the spot
Ability to work in a fast pace environment with frequent distractions
Experience self-managing a caseload
Prior experience working in UI Insurance
Demonstrated experience on how to set performance measures to manage projects and deadlines.
Commitment to valuing diversity and promoting inclusion
Required Minimum Qualifications: One year of experience processing unemployment insurance claims; OR Two years of experience which included at least two of the following: 1) identifying contested claims issues, 2) gathering, evaluating and interpreting facts; 3) preparing written statements which may be used for a formal hearing; and/or 4) a working knowledge of federal and state unemployment insurance laws; OR
An equivalent combination of experience
Note: In addition to your related work experience and education, we will use the attributes and minimum qualifications above to determine whom to interview. Please make sure the attributes and minimum qualifications you have are clearly demonstrated in your application materials. Your application materials may be evaluated on spelling, grammar, punctuation, and presentation.
How to Apply:
Follow the "Apply" link and complete the online application. Please use name you want us to address you by.
Veterans' Points: If you are requesting veterans' preference, you may receive an additional questionnaire in your Workday account after you submit your application. In order to receive Veterans’ Preference, you must complete the questionnaire in your Workday account, preferably before the application deadline but no later than date of interview. For more information on veterans' preference points, visit: Veterans Resources.
Please monitor your Workday account, as all communications will be sent to your Workday account. You may be asked to submit additional information after initial application.
Additional Information: This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.
Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235. If you are requesting veterans' preference, you may receive an additional questionnaire in your Workday account. In order to ensure your privacy, we are asking that you complete the Veterans’ Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday account after you submit your application. Please be sure to monitor your Workday account frequently, as all communication regarding application status will be sent to your Workday account. If you need assistance logging back into your account, please contact the DAS Workday Helpdesk at: 503-934-3500, Workday.help@Oregon.gov.
In order to receive Veterans Preference on your application, you must complete the questionnaire in your Workday account, preferably before the application deadline but no later than date of interview. For more information on veterans' preference points, visit: http://www.oregon.gov/jobs/Pages/Veterans.aspx
Equity and Inclusion:
View guidance our hiring managers use at the following website: https://www.oregon.gov/EMPLOY/Agency/Documents/Equity%20and%20Inclusion%20Supplemental%20Hiring%20Questions.pdf
Criminal Records Check:
The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. The agency will only consider information from the past four years (starting from the date of the arrest) for nonviolent offenses and the past seven years for violent offenses when conducting its own criminal records checks pursuant to Oregon Administrative Rules (OAR) 125-007-0200 through 125-007-0330. For positions with authorized access to FBI Criminal Justice Information Systems (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Records Check Policy at https://www.oregon.gov/EMPLOY/Agency/Documents/Criminal%20Record%20Check%20Policy%20-%20PO-0201.pdf or contact us at the number below with any questions.
The Oregon Employment Department does not offer visa sponsorships. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States.
Questions and Application Support:
For questions about the job announcement, please contact us at 503-947-1289; OEDHR.OED_INFO_OEDHR@oregon.gov