Job Details

Dispatcher/Scheduler

Ride Connection, Inc., NE Portland

Job - Non-Profit

Close Date: 03/20/2019

Do you have the desire to give back to your community while earning a living? Do you like helping others? We have a job for you! Ride Connection is looking for a full-time Dispatcher/Scheduler to facilitate getting customers to and from their destinations in an efficient and effective manner using demand-response public transportation programs by providing the communication link between customers, drivers, agency staff and agency partners in an environment that is often hectic and always changing. Looking at the “big-picture” and taking into account many different factors including operational, timing, customer and funding, the dispatcher/scheduler responds to schedule changes, often last-minute, to maximize efficiency in the system while maintaining a superior level of quality customer service to ensure that each person who requests Ride Connection service is treated with dignity, respect and patience. In order to be considered for this position, you must submit an application, cover letter and a resume.

Required Qualifications
• High school diploma or equivalent with a minimum of two years of progressively responsible experience in job duties.
• Two (2) years’ experience in an operations environment, preferably scheduling, dispatching and/or general coordinating duties for a public transportation program
• Two (2) years of customer service experience
• Ability to communicate using two-way radio and telephone equipment
• Geographic knowledge of Multnomah, Clackamas, and Washington Counties.
• Experience with Microsoft Office applications.
• Must be able to multi-task in a rapidly changing fast paced environment.
• Excellent interpersonal, verbal and written communication skills.
• Must possess good decision-making skills and effective problem-solving and listening skills
• Ability to pass a drug or alcohol screening.
• Ability to pass a National Criminal Record Check which includes fingerprint identification.

Preferred Qualifications
• Experience working with older adults and people with disabilities.
• Experience and passion working for a Non-Profit organization.
• Familiarity with local public transportation systems.
• Ability to speak other languages, in addition to English.
• Experience working with RouteMatch or other scheduling software.

If you are ready for the challenge of coordinating transportation options for older people and people with disabilities, join our team. Please visit www.rideconnection.org for an application and job description. In order to be considered for this position, you must submit an application, cover letter and a resume. For additional information or to submit your material, contact us at jobs@rideconnection.org. This position is an hourly non-exempt full-time position, with partial paid benefits for employees and their dependents. Compensation is $14.87 per hour plus paid benefits. This position is open until filled

Ride Connection shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that Ride Connection take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

Complete details: https://rideconnection.org/about-us/careers