Job Details

IT Support Technician 2

Washington State University, Vancouver, Vancouver, WA

Job - Education

Close Date: 10/15/2019

The Information Technology Support Tech position supports the technological needs for students, faculty, and staff of WSU Vancouver in a variety of capacities, including troubleshooting hardware, software and network issues, escalating to higher-level technical staff as appropriate. The incumbent will solve a variety of problems such as providing first-responder, tier 1 technical support via phone, email, walk-in, and in-person service. They will serve as an initial point of customer contact at the IT HelpDesk, receive and capture service requests while providing information on self-help and other department resources. Initiate and generate quality support ticket requests, provide troubleshooting and repair of hardware and software including, PC, Mac, mobile, and other computers, printers and equipment. Assist users with account access, login, and password requests. Must have a willingness to work within constantly changing priorities while providing excellent customer service.

Minimum requirements:
Two (2) years of experience in information technology related activities such as testing, installing, maintaining, supporting, and/or averting hardware/software system failures on client applications, hardware and software products, mainframe systems, network infrastructure equipment, or telecommunications software or hardware OR equivalent education/experience.

Additional requirements:
Two years of experience troubleshooting/supporting Windows, Mac OS, Microsoft Office and related applications. Ability to work both independently and as a member of a team. Excellent customer service and communication skills. Must be a motivated, self-starter with the ability to stay on task and manage their time effectively.

Preferred qualifications:
Experience providing customer or technical support in information technology via phone, email or in-person.

Work schedule:
Monday - Friday 8am to 5pm
$3,511.00 per month

Complete details: