Job Details

Visitor Services Lead

Portland Art Museum, 1219 SW Park Ave, Portland OR

Job - Non-Profit

Close Date: 10/31/2019


The Portland Art Museum’s mission is to engage diverse communities through art and film of enduring quality and to collect, preserve, and educate for the enrichment of present and future generations.

The Production Hand Lead oversees the event turnover, production, and support for events at the Portland Art Museum. This role assists with overnight shifts to completely turn the building around from one event to another. The role leads and participates in the striking/resetting and cleaning of: event venues, support spaces, restrooms, and common areas. By serving as Lead, the position ensures three important aspects of events: (a) the complete load-out of events, (b) guarantee of accurate set completion, and (c) handling of event opening procedures.

During the late-night and early-morning hours, this position is the Museum’s primary contact for caterers, vendors, and clients. The role is physically demanding and repetitive, and requires a high level of efficiency, attention to detail, and organization. The position requires a strong sense of customer service and understanding of Museum’s event procedures.

The Portland Art Museum (PAM) strives to be an inclusive institution that facilitates respectful dialogue, debate, and the free exchange of ideas. With a deep commitment to artists – past and present – and freedom of expression, the Museum and Northwest Film Center’s collections, programs and staff aspire to reveal the beauty and complexities of the world, and create a deeper understanding of our shared humanity. We are a Museum for all, inviting everyone to connect with art through their own experiences, voices, and personal journeys. The Northwest Film Center (NWFC), a sister organization to the Museum, is a regional media arts resource and service organization founded to encourage the study, appreciation, and utilization of the moving image arts, foster their artistic and professional excellence, and to help create a climate in which they may flourish. PAM and the NWFC are committed to advancing equity and inclusion by creating a diverse and inclusive workplace. We will continue learning as we work to evolve as an Institution, recognizing that this journey has no end and our commitment must remain. We have an active equity team currently engaged in a journey to examine our internal culture and the work we do through an equity lens. We look forward to having all colleagues join and contribute to this important work. Learn more at

PAM and the NWFC are equal opportunity employers, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. As part of this commitment, PAM and the NWFC will ensure that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application are needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at or 503.276.4358.

Essential Functions:

• Works directly with caterers, vendors, and clients during event load-outs to ensure proper closing procedures are met.
• Participates in room flips, directing them to ensure accuracy and timeliness, during primarily overnight shifts.
• Ensures the thorough cleaning of event venues, support spaces, restrooms, and common areas.
• Establishes contact with clients, planners, and caterers for early morning events.
• Responsible for upkeep of event spaces, furniture, and equipment, and communicates maintenance needs to the Production Supervisor.
• Ensures furniture in event spaces are set in compliance with local life safety regulations.
• Assists in maintaining inventory of production supplies and tools.
• Assists in the operation of Mark Building loading dock; assists vendors and production staff with the load-in and load-out of event-related supplies and equipment.
• Removes and sets AV equipment from event spaces when necessary.

Additional Job Functions:

• Provide Production Supervisor with information on Event Support staff to share during scheduled feedback meetings.
• Performs walk-throughs with caterers to ensure all Museum spaces are clean before departure.


• High school diploma or equivalent combination of education and experience.
• 1-2 years’ experience with events production. Familiar with the nature and culture of special events.
• Work long nights into early mornings without issue, as well as a flexible schedule including weekends and holidays.
• Team player and creative problem-solver. Communicates and works effectively with Museum staff, volunteers, the general public, caterers, vendors, and clients.
• Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds.
• Knowledge and enforcement of Portland Fire & Rescue Requirements for Public/Special Events.
• Comfort in dealing with conflict, de-escalation, and confrontation; maintaining an approachable demeanor with a people-first value.
• Accuracy, attention to detail and perform duties effectively under time constraints.
• Strong customer service skills.
• Work in a physically demanding role, moving 50 lbs. and perform repetitive physical room sets.
• Working knowledge of Microsoft Office Suite and Google platforms.
• Actively participate in promoting the Museum’s equity and inclusion and access goals.
• Building and equipment ¬maintenance experience a plus.
• Attire: Production uniform

Application Process:

This position full-time, with compensation budgeted at $15.00 per hour. This position is eligible for the Museum's benefits package first of the month following 30-days of full-time employment. Benefits include medical and dental, paid time off (vacation, sick, holiday, jury duty, bereavement), long-term disability and AD&D, and a variety of perks such as free Museum admission, Gift Shop discounts, and screenings at the NW Film Center. Please see our website for more details.

To apply online visit: follow the link to create a profile. Resumes received without completed employment application will not be considered. Please no drop ins. For questions or accommodation please contact

The Portland Art Museum is an Equal Opportunity Employer.

Closing Date: October 31, 2019 at 4 PM PST

Complete details: