Post Date: 11/26/2018
Close Date: 12/10/2018
Meet, Greet and Direct
In a professional, respectful manner, create a welcoming environment for the public (over the telephone, in person in the lobby, at the counter and by written correspondence) by exploring the purpose of the contact and how we can be of assistance.
In a manner that preserves the dignity of the individual/family, depending on the purpose of the contact, identify and explain the service/programs and processes of the agency and district and programs. Including an explanation of:
•rules, policies, procedures,
•programs and requirements,
•support and expectations
In a friendly positive manner :•Schedule interview, home visit, referral appointments. Set up and maintain appointment schedules for multiple workers.
•Provide forms to customers to apply for or receive services either from SSP or a contract/community partner.
•Review applicant documents for completeness (including needed verification), for TANF, ERDC and SNAP to ensure all questions have been answered; including •applications received online, electronically and in paper format.
•Screening may include a brief interview with customers to identify their situation as well as checking mandatory system and narrative screens.
•May schedule appointments with appropriate workers in alignment with branch protocol.
•Receive, review and send documents on behalf of medical applicants to the appropriate Medicaid agency (Oregon Health Authority or Aging and People with Disabilities). Provide copies of documents to customers upon request.
•Makes copies of required documents on behalf of customers when appropriate.
Customer Service Support •Review applications, forms or other documents for compliance with program criteria and completeness including appropriate documentation if necessary.
•Perform specialized record processing activities requiring independent judgment to make decision or select a course of action based on laws, rules, policies and procedures within TANF, SNAP, ERDC or TA-DVS.
•Issues support service payments on behalf of the Family Stability Coach as authorized in the case plan.
•Enters attendance data into the TRACS system on behalf of the Family Stability Coach as documented by the mandatory recipient or contract provider. Regularly reviews active case reports and seeks appropriate documentation to support attendance being reported or entered. Sends reminders to mandatory recipients and contract partners to obtain timely attendance reporting. Schedules appointments on behalf of the case manager for home visits, coaching meetings, re-engagement meetings or referrals to appropriate community providers.
•Provide financial duties including: distribution and tracking, ordering or receipting bus passes and tokens, gas vouchers or support payments.
Complete details: Human Services Specialist 1/Bilingual Spanish-English