Post Date: 11/16/2018
Close Date: 12/07/2018
The Portland Art Museum’s mission is to engage diverse communities through art and film of enduring quality and to collect, preserve, and educate for the enrichment of present and future generations. The Security Officer performs a critical role in the fulfillment of this mission by creating an exceptional visitor experience by maintaining an engaging environment while ensuring the safety of visitors, staff and Museum property.
As a representative of the Museum, the Security Officer maintains a welcoming and respectful demeanor during all interactions. You will work collaboratively with all staff including the Guest Services, Gift Shop, Café, Education, Facilities and Events staff to ensure a consistent and seamless level of service for all visitors.
You will assist visitors with questions and directions and maintains a welcoming and helpful presence in the lobbies, galleries and retail spaces. To better assist visitors, Security Officers stay up to date on information related to exhibitions, artwork on view, and museum programming. You are also proactive in identifying potential hazards to people, artwork, and facilities and effectively communicate museum policies to ensure that visitors have a positive experience.
The Portland Art Museum (PAM) strives to be an inclusive institution that facilitates respectful dialogue, debate, and the free exchange of ideas. With a deep commitment to artists – past and present – and freedom of expression, the Museum and Northwest Film Center’s collections, programs and staff aspire to reveal the beauty and complexities of the world, and create a deeper understanding of our shared humanity. We are a Museum for all, inviting everyone to connect with art through their own experiences, voices, and personal journeys. The Northwest Film Center (NWFC), a sister organization to the Museum, is a regional media arts resource and service organization founded to encourage the study, appreciation, and utilization of the moving image arts, foster their artistic and professional excellence, and to help create a climate in which they may flourish. PAM and the NWFC are committed to advancing equity and inclusion by creating a diverse and inclusive workplace. We will continue learning as we work to evolve as an Institution, recognizing that this journey has no end and our commitment must remain. We have an active equity team currently engaged in a year-long journey to examine our internal culture and the work we do through an equity lens. We look forward to having all colleagues join and contribute to this important work. Learn more at https://portlandartmuseum.org/about/mission/.
PAM and the NWFC are equal opportunity employers, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. As part of this commitment, PAM and the NWFC will ensure that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application are needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at email@example.com or 503.276.4358.
• Interact with visitors in a proactive and welcoming manner by assisting with way finding and providing information related to the Museum collection, public programs, and events.
• Communicate museum policies in a respectful manner using flexibility and discretion to achieve a safe and positive outcome.
• Promptly address situations that could negatively impact the visitor’s experience, Museum collections, facilities, and staff by understanding and applying safety and Museum policies and procedures.
• Collaborate with museum staff to ensure a consistent level of customer service is provided to all visitors. Providing timely information to Guest Services and other visitor facing staff that affects the visitor’s access to public spaces, programs or amenities.
• De-escalate situations in a calm and confident manner.
• Initiate evacuation of assigned areas during emergencies following security procedures and applying training.
• Provide access control, crowd control and assist with tour greeting and management as needed.
• Report and document incidents and hazardous conditions with objectivity, respect and an awareness of racial equity and free of assumptions, bias, or stereotypes.
• Maintain confidentiality regarding the Museum’s proprietary information and operations
• Monitor and inspect artwork and conditions to safeguard the collection from damage.
• Work after hour gallery viewings and receptions duties as assigned.
• Attend ongoing training and learning opportunities related to the collection, special exhibitions and related programming, visitor engagement, visitor orientation, equity & inclusion and accessibility, emergency procedures, de-escalation techniques and bi-annual CPR & AED training.
• Promote and support institutional equity and inclusion goals
• Approachable demeanor with a people-first value
• Work collaboratively in an equitable and inclusive framework with individuals from a wide variety of backgrounds
• Comfort in dealing with conflict, de-escalation, and confrontation
• Excellent interpersonal and verbal communication skills
• Basic computer skills
• Willing to adhere to Security dress code and visibly represent the Museum
• Willing to be flexible with work schedule; can include weekends, holidays, and evenings
• Work in a physically demanding role; lift up to 50lbs in an emergency, climb and descend stairs, walking, and standing for long periods of time.
• Prior customer service experience a plus
Please note all new security staff will be subject to a criminal background check. All security staff are on probation until they have been certified and licensed by the Oregon DPSST as Unarmed Private Security Officers.
This position is full time (40 hours/week), non-exempt at $14.00 per hour. The position is eligible for the Museum's benefits package first of the month following 30-days of full-time employment. Benefits include medical and dental, paid time off (vacation, sick, holiday, jury duty, bereavement), long-term disability and AD&D, and a variety of perks such as free Museum admission, Gift Shop discounts, and screenings at the NW Film Center. Please see our website for more details.
To apply online visit: www.portlandartmuseum.org/careers follow the link to create a profile. Resumes received without completed employment application will not be considered. Please no drop ins. For questions or accommodation please contact firstname.lastname@example.org.
The Portland Art Museum is an Equal Opportunity Employer.
Closing Date: Friday, December 7, 2018 at 4 PM PST
Complete details: www.portlandartmuseum.org/careers