Post Date: 06/27/2019
Close Date: 07/19/2019
PLEASE APPLY ONLINE FOR THIS ROLE. APPLICATIONS NOT TAKEN VIA EMAIL. https://newrelic.com/about/careers?p=job%2FoIlcafw9
We are New Relic.org—New Relic’s company’s social responsibility arm. We are making a positive impact in the world by creating partnerships and programs to use our core resources, employees’ talent and incredible technology. As part of a newly created small team, you’ll be joining at the ground floor, and will have the opportunity to lead discovery, design and implementation of programs to support our nonprofit customers.
For years we have donated 5 licenses of our APM product, as well as other discounts to nonprofit organizations. As the Program Manager, Nonprofit Success, you’ll elevate and enhance our technology program to fully enable our nonprofit customers to find success in their digital transformations. You’ll advocate inside of New Relic for the needs of nonprofits around the world.
How do you know if this is the right opportunity for you? You are a passionate advocate for nonprofit technology enablement, and have a deep understanding of the complexity of the technology challenges of the nonprofit sector. The idea of being responsible for the end-to-end success (including design, testing, iterating, measuring and scaling) of new programs is exciting to you. You have the technical skills to work with customers, employees and partners to identify and execute paths to make nonprofit customers successful. You are an experienced and dedicated program manager and relationship builder with the tenacity to turn ideas into reality through partnership, influence and individual effort.
Opportunity to work from a remote office may be available depending on applicant location.
What You’ll Do:
Lead the strategy and operations of our nonprofit technology donation and discount program.
Investigate opportunities and challenges facing our nonprofit customer base and advocate for them within the structures of New Relic’s business.
Track and report on our nonprofit customer base’s usage, identifying patterns and setting metrics for success.
Evangelize New Relic in nonprofit communities to enable New Relic to be a trusted partner; build scalable partnerships that extend the breadth and depth of our nonprofit customer success programs.
Work with individual customers to design solutions and collect technical feedback on our products. Create or utilize existing tools and frameworks to support nonprofit customer success.
Empower our ‘Go To Market’ team with resources to support and acquire nonprofit customers. Partner with our Marketing and Communications teams to deliver customer stories, profiles and videos.
Partner with the NewRelic.org team to build scalable programs to engage employees in using their talents pro bono for our nonprofit customer base.
5-7 years of experience in program management, consulting or a related field
Strong technology background (ideally as a developer, solutions consultant, etc.) and a desire to learn and self-study
Experience in the Social Impact sector (nonprofits, social enterprises, etc.)
Deep passion for working at the intersection of business and social change
Business acumen and the ability to build cross-functional partnerships in a complex fast-growing company
Ability to advocate for and develop authentic connections with nonprofit customers and partners
Experience successfully guiding projects and programs from design to execution and being accountable to multiple stakeholders
A growth mindset and the ability to operate and thrive in an ambiguous environment
At least two of the following:
A background in technology system selection, for example: Content Management, Customer Management, Donor Management, Payment gateways
Knowledge in Mobile Device platforms & architectures (iOS & Android)
APM or production support of customer-facing applications
Experience in nonprofit technology and a network that you can tap into
Experience using New Relic
Experience with nonprofit software donation / discount programs
Customer facing experience in a for-profit sales enterprise
Pro Bono Program / Hackathon management or participation
To apply, please submit a brief cover letter describing why your experience and passions align to this role.
Please note that visa sponsorship is not available for this position.
Complete details: https://newrelic.com/about/careers?p=job%2FoIlcafw9