Job Details

Quality and Business Manager

Multnomah County, Portland, OR

Job - Government

Close Date: 10/14/2019

Pay Range: $82,879.28 - $124,320.42
Department: Department of County Human Services (DCHS)
Job Type: Regular Non-Represented
Exemption Status: United States of America (Exempt)
Closing Date: October 14, 2019

The Opportunity:

Multnomah County Department of County Human Services Aging, Disability and Veterans Services Division invites applications for a Quality and Business Manager.

The mission for the Aging, Disability and Veterans Services Division is to promote independence, dignity, and choice in the lives of older adults, persons with disabilities, and veterans. We are looking for a champion in leading the development of quality, compliance, and budget management for a growing division with an annual budget exceeding $80 million in a multicultural workforce of over 465 employees while ensuring cultural equity are the foundation of all strategic planning efforts.

The eligible list created from this recruitment may be used to fill future regular, limited duration, full or part-time, temporary, or on-call positions.

This Work Matters - watch our video to learn more.

Primary responsibilities include:

Talents + Workforce: Integrate racial justice and equity principles as a key focus to all quality and compliance activities with goals to influence a workplace where everyone can reach their full potential. Ensure that staff across the division have access to quality improvement and quality assurance training and tools.

Leadership: Provide strategic direction/recommendations and organization of a quality and compliance program for a large, complex division with five (5) program areas. Oversee the administration and coordination of the division’s budget development and resource allocation. Engage in management practices within union contract and county personnel policies.

Collaboration: Create and track quality improvement and quality assurance activities to address system barriers and enhance client services through engagement with department/ division leadership teams, community partners, and advisory councils.

Impact + Vision: Evolve and implement program and strategic planning that furthers the mission of the division and focuses on racial justice and the diverse needs of the community served by the program. Lead evaluations and assessments using statistical tools, quality assurance standards and project management principles to support continuous system and equitable delivery of services to clients.

To Qualify
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills*:

Ability to promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values

Bachelor's degree or equivalent practical experience

Three (3) years of increasingly responsible social or health services program management experience

Experience working in the public sector, non-profit, and administering human and health service programs

Must have a valid driver's license

Must pass a criminal background check

Preferred Qualifications/Transferable Skills*:

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

Experience leading and managing a complex program that is both customer and rule-driven

Experience using a participatory management style to promote teamwork and a "learning" work environment for employees

Experience in public sector budget management

Advanced knowledge in quality improvement, quality assurance and project management

*Transferable Skills:

Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Screening and Evaluation
The Application Packet:

Attachments will not be reviewed unless specifically requested. Only apply once for this opportunity. Your completed application must include the following:

A completed online application. We will not review separate resumes or other attached files. The exceptions are cover letter and documentation for veterans’ preference.

A cover letter. Please attach a cover letter as a separate document with responses to the following supplemental questions noted below. Your responses to the questions will be evaluated and scored and it may determine if you are moved on to the next review. Please be clear and specific in the applicable sections of the online application about how your background is relevant. This information must also be consistent with your supplemental question responses if applicable.

Describe how your background and experience make you a great candidate in a senior leadership role described in the “Overview” and “To Qualify” sections above.

Please include be sure to include any work experience and transferable skills related to budget management, quality improvement, quality assurance, racial justice and equity.

Internal candidates: After you have submitted your application, please check your Workday inbox and complete the Veterans’ Preference Questionnaire prior to application deadline.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference for this recruitment. Review our veterans’ preference page for details about eligibility and how to apply. The recruiter as listed on the job announcement must receive all required documentation by the closing date of the recruitment.

The Selection Process:

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

Initial review of minimum qualifications

An evaluation of application materials to identify the most qualified candidates

Consideration of top candidates through phone screen and/or interview

Background and reference checks

Note: Application information may be used throughout the entire selection process. This process is subject to change without notice.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.


Recruiter: Anna Shy
Phone: +1 (503) 9887506 x87506

Complete details: