Job Details

Family Advocate

Community Action, Beaverton

Job - Non-Profit

Close Date: 03/20/2019



Under Oregon statute, after July 1, 1996, an offer of employment for this position is contingent upon the results of criminal offender information record check, and possibly fingerprinting, conducted on applicants for employment in early childhood services agencies. Applicants who have been convicted of certain offenses or who refuse to consent to such background checks will not be hired for this position. The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position. Continuation of all positions is contingent upon future funding.

*Note on Hiring Range:

For applicants with extensive qualifications and/or years of experience, the new hire maximum rate may be exceeded with the approval of the Director of Human Resources and the Executive Director. If approval is granted, it will be based upon careful review of the applicant’s qualifications, experience, internal equity and budgetary considerations. The final rate approved will typically never be at a rate equal to or above the established market rate for the position.

Position Summary:

In support of the Agency’s mission, this position is responsible for promoting stability and self-reliance for low-income families and individuals by providing home visiting and/or in-office comprehensive case management services to clients. Duties include comprehensive assessment, goal setting, linkage to services, monitoring, education, advocacy, and evaluation. Duties also include establishing collaborative relationships with service providers and clients while achieving positive results with culturally diverse populations. For specific functions and responsibilities for each Family Advocate specialization, please see Essential Functions and Responsibilities by Specialization section below.

Essential Functions and Responsibilities of all Family Advocates:

• Provide case management to families in a manner that promotes self reliance and stability including: comprehensive assessment; goal planning; linkage to services and resources; monitoring service delivery; advocacy for and with clients; evaluation; and effective disengagement.
• Work in collaboration with Community Action staff and other agencies and partners to coordinate services and resources.
• Ensure that client records are maintained in a manner that guarantees confidentiality and accurately reflects assessment, services and outcomes.
• Enter data into the Homeless Management Information System (HMIS), Service Point, Family Manager, and/or other database(s) as necessary.
• Compile statistical information as needed for program reporting and evaluation.
• Measure, track and report outcomes related to program goals, and overall family self-sufficiency.
• Maintain current information on community resources and applicable laws and provide assistance to families and individuals in accessing community resources.
• Attend staff meetings and trainings as required.
• Strictly adhere to all safety policies and procedures at all times and respond/correct any at-risk safety issues immediately.
• Strictly adhere to agency code of ethics and standards of workplace behavior.
• Perform other duties as assigned to meet business needs including regular and reliable attendance and adherence to all company workplace behavior standards.

Marginal Functions and Responsibilities of all Family Advocates:

• Other marginal functions and responsibilities as assigned.

Essential Functions and Responsibilities by Specialization:

FAMILY ADVOCATE, CAREER COACH – reports to Family Development Manager
• Connect low-income families and individuals with career track employment.
• Provide intensive support and relationship-based guidance to assist individuals to succeed in training and employment goals.
• Provide intensive support in a manner that promotes self-reliance and stability in areas including but not limited to: program outreach and recruitment, job coaching, soft skills coaching, financial literacy and life skills development, job retention and advancement services, goal planning, linkage to other services and resources, monitoring service delivery, advocacy for and with clients, evaluation, and effective disengagement.
• Screen, assess, and meet with clients to determine readiness and motivation to obtain employment.
• Maintain regular contact with participants to create career plans.

FAMILY ADVOCATE, HEALTHY FAMILIES– reports to Healthy Families Supervisor
• Promote the healthy development of the whole family by offering home visiting support and case management to parents in the Washington County Healthy Families program for the purpose of enhancing parenting skills and promoting positive child development.
• Provide parent education, home visitation, and family support services to parents beginning in the prenatal period and frequently extending through preschool age of the child(ren).
• Develop and implement a Family Support Plan with each family that is participating in intensive services.
• Implement and administer specified Healthy Families parenting curriculum with families in the program.
• In addition to the requirements listed below for all Family Advocate positions, this position requires knowledge of infant and child development.

• Provide home visiting case management services to Veteran families and individuals in a manner that promotes self-reliance and stability, including but not limited to: comprehensive assessment, goal planning, linkage to services and resources, monitoring service delivery, advocacy for and with clients, evaluation, and effective disengagement.
• Maintain regular contact with Veteran families and individuals to create goal plans and assist them in accessing necessary community resources.

Required Education/Training/Experience:

• Minimum of a High School Diploma or equivalent with a minimum of one year of case management experience, including maintaining accurate and complete case files and coordination of services with other agencies. An equivalent combination of education and experience may be considered.
• Ability to work independently and produce quality work under tight timelines.
• Excellent written and verbal communication skills.
• Ability to set and maintain positive and professional boundaries with clients.
• Ability to establish trusting relationships with clients and staff, demonstrating acceptance of individual differences.
• Willingness to participate in reflective practice (demonstrates a capacity for introspection and an awareness of self in relation to others, recognizes the value of feedback and supervision, etc.).
• Ability to work effectively and collaboratively with a diverse client and peer population, including experience working with vulnerable and/or low income populations.
• Intermediate computer literacy and familiarity with applications such as databases and spreadsheets, word processing, email and internet.
• Available transportation and proof of auto insurance.


• Bachelor’s Degree in Social Services or a directly related field.
• Bilingual in English/Spanish; intermediate written and verbal competency.
• Knowledge of Washington County social services and resources including services specific to the target population being served (such as Veterans Administration services, employment services, 0-3 services, etc.).
• Prior Community Action program experience.

Required Licensing or Other Special Certifications:

• Must have a valid driver’s license and maintain a good driving record.

Required Physical Demands of Essential Functions and Responsibilities:

• Work is performed in normal office environment and/or client’s homes.
• Moderate computer and phone use.
• Occasional early morning, evening or weekend work as needed.
• Local driving in various traffic and weather conditions to provider’s facilities or homes using personal vehicle.
• In normal work day, may stand/walk __2.5__ hrs/day; may sit _3.5_ hrs/day; may drive _2.5_ hrs/day; may use hands for repetitive grasping, pushing and pulling, typing and fine manipulation _1/2_ hrs/day; may use hands at or above shoulder level for _1_ hrs/day.
• In normal work day, may bend, squat, and/or climb frequently.
• Work is light in nature, lifting maximum of 20 lbs with frequent lifting and/or carrying of objects weighing up to 10 lbs.

How to Apply for this Position:

To be considered we must receive a completed Community Action Employment Application form. You are welcome to also include a cover letter and resume at your option. Transcripts may be required for certain positions. Applications can be completed on our website: or you can print off the application to complete or pick up the application form at either of our following locations:

Hillsboro – 1001 SW Baseline St, Hillsboro OR 97123
Beaverton – 5050 SW Griffith Dr, Suite 101, Beaverton OR 97005

Be sure to submit your application in a timely manner. If you choose not to complete an online application, you can send your completed application form, optional resume and cover letter and any other required documents via fax at 503.357.6057. If you prefer to mail your application be sure to mail attention Human Resources at the Hillsboro office address above.

All application submissions will be acknowledged with a receipt notification. If you are selected for an interview, we will contact you.

All current Community Action employees are encouraged to apply for openings at Community Action which they are interested in. For current employees, some qualifications may be met by an equivalent combination or education and experience at the discretion of the employer.

Benefits: All regular full-time (RFT) status positions of 0.50 full-time equivalent or higher are eligible for our outstanding benefits package including:
• Generous paid sick and vacation time
• 12 0bserved holidays
• Medical, vision and dental insurance
• Free life and long term disability insurance
• Medex travel assistance
• Employer-matched 403(b) retirement plan
• Employee Assistance Program
• Rich and diverse mission-based working environment

Community Action is an equal opportunity employer and does not discriminate on the basis of sex, age, race, color, religion, marital status, national origin, disability, sexual orientation, veteran status, or other protected status in accordance with applicable federal and state equal employment opportunity laws. Applicants with disabilities may request accommodation to complete the application and selection process. Please notify Human Resources at least three (3) working days prior to the date of need.

Complete details: