Post Date: 02/27/2019
Close Date: 03/27/2019
A healthy community begins at home. REACH provides quality affordable housing and opportunities for individuals, families, and communities to thrive.
This organization believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this position description is designed to outline primary duties, qualifications and job scope, but not limit the incumbent nor the organization to just the work identified. It is our expectation that each employee will offer his/her services wherever necessary to ensure the success of our endeavors.
Position Summary: The Resident Services Coordinator (RSC) will focus on assisting residents to be successful in REACH housing. The RSC will provide information and referral focusing on housing success, crisis intervention, health and safety and will plan, implement, and evaluate educational programming and social activities. The position will work closely with Property Management, case managers and referral agencies. This position will be located mainly at N/NE properties.
Essential Functions/Major Responsibilities:
• Provide information to residents needing rent assistance, case management services, housekeeping services, and other resources to help maintain housing and understand lease obligations.
• Conduct outreach efforts to make contact with all new move‐ins during their first month of tenancy. Invite new residents to meet and learn about Resident Services and ways to be successful in REACH housing.
• Assist residents in filling out required property management and compliance paperwork and facilitate discussions between residents and Community Management as needed. Work with residents to understand the requirements of their lease.
• Understand responsibilities of Community Managers and Maintenance Techs (Fair Housing, schedules, requirements of residents) to communicate unified message to residents.
• Work with supervisor to assess, design, implement and evaluate services that assist residents in developing skills including leadership, maintaining health, and building community. Co‐facilitate workshops with Programs Team when appropriate.
• Manage on‐site and outside resources including community rooms, computer labs, distribution of Tri‐Met tickets, and Northwest Children’s Outreach pick-ups
• Work with Volunteer Coordinator to recruit, train, and supervise volunteers as needed for programming around resident activities. Promote resident led activities on‐site.
• Work with RS Manager to ensure Family Metrics database tracking is done accurately and that outcomes are developed and tracked to meet program needs.
• Must be able to adhere to organizational policies on non‐discrimination.
• Ability to effectively interact with co‐workers and clients with diverse ethnic background, religious views, political affiliation, cultural background, life‐styles, and sexual orientations, treating everyone with respect and dignity. • Employee is to maintain regular and reliable attendance.
REACH employees are expected and required to behave in a professional and courteous manner in doing REACH business and dealing with other staff, residents, and all contacts inside and outside the organization. Profanity, derogatory and abusive language is specifically forbidden.
Shared Roles and Responsibilities with All On‐site Staff REACH expects on‐site staff to work as one united team whose goal is to maximize the value of the property for REACH and our mission to create healthy communities and to help residents thrive. All teammates are expected to take leadership in making each REACH property an exceptional and trauma informed place to live and work.
REACH employees are expected and required to behave in a professional and courteous manner while conducting REACH business and dealing with other staff, residents, and external partners. Maintain clear, consistent communications with teammates, residents, stakeholders, supervisors, and other stakeholders in all building operations. Customer service, both internal and external, is a priority.
• Work with all site teammates through regularly scheduled meetings and ongoing communication about building, resident, and community needs.
• As a team, determine the need for resident meetings; coordinate with tenant family members, social services, and governmental agencies to support resident success, and within the constraints of serving the best interests of REACH, advocate for residents in need of outside resources.
• Teams will determine a schedule of community building events such as parties, BBQ's and potlucks.
• Identify a lead team member for each event; identify the roles and expectations of each team member.
• Safety and security of the community is a shared responsibility of all site staff. Respond to emergency and crisis situations, using a trauma informed lens and de‐escalation strategies, take appropriate action and notify immediate supervisor as soon as possible.
• Promptly and discretely report information and observations to teammates that might require action by property management or resident services staff.
• ALL SITE STAFF are expected to have a "see it and clean it" attitude and should be looking for preventative maintenance needs, safety issues, general care and curb appeal of the property.
Scope and Accountability:
• Decisions are made in consultation with supervisor and within organization policy constraints.
• Contributes to the development of new concepts.
• Contributes to short‐term and long‐term strategic planning as it relates to Resident Services.
• Position involves a moderate degree of complexity in dealing with a wide diversity of work situations.
Errors may result in: Additional time required to correct errors; improperly or uncompleted work; resident issues or dissatisfaction; missed opportunities; may produce negative press for the organization.
Job is not supervisory in nature. Job may supervise volunteers.