Job Details

VOC Case Manager

Janus Youth Programs, Inc, Vancouver, Washington

Job - Non-Profit

Close Date: 02/08/2019

The Victims of Crime (VOC) Case Manager will be responsible for providing a range of crisis intervention, case management, and counseling services to youth and young adults who are or have been victims/survivors of Domestic Violence, Sexual Assault, or any other crime involving physical, financial, or emotional harm. Youth will primarily be referred for case management services by Outreach Specialists working for Janus’ Yellow Brick Road of Washington and The Perch programs. Primary responsibilities for the VOC Case Manager include assessing the needs of individual youth, helping them connect with safe shelter or housing options, providing age-appropriate information about the criminal justice system and victim’s rights, connecting youth with a range of wellness services, and assisting youth with enrollment into appropriate education or employment programs. The VOC Case Manager will be expected to develop strong working relationships with other community service providers who may also provide supportive services to this population. Secondary responsibilities will be to partner with the outreach team to conduct mobile street outreach and stationary outreach in locations and venues where young people experiencing homelessness or unstable housing are likely to congregate.

SCHEDULE: Monday through Friday days, schedule to be determined; plus additional hours for staff meetings and supervision. However, this schedule may be adjusted according to the needs of the program.

WAGE/BENEFITS: $17.50 per hour. Janus offers an excellent benefits program including medical, dental, life & long-term disability insurance; EAP; 401(k) and paid time off (varied eligibility waiting periods apply). Voluntary optional coverage is also available.

Applications for all positions may be forwarded to appropriate similar positions within Janus Youth Programs. Positions may vary by location, pay structure, union, and supervisory staff.

TO APPLY: Submit a cover letter and resume through Paycom:

QUALIFICATIONS: Any combination of education, experience and training that demonstrates the ability to perform the duties of the position is qualifying.

• Bachelor’s Degree in social/human services related field preferred.
• Minimum of three years of experience (volunteer and/or paid positions) working with adolescents and their families, including runaway, homeless, and/or exploited youth with multiple service needs.
• Demonstrated knowledge of community resources and the ability to assist clients with accessing them.
• Experience providing advocacy using a victim-centered approach preferred.
• Experience working with individuals who are involved in sex work preferred.
• Survivors of domestic violence, sexual assault, or other crime victimization are strongly encouraged to apply.
• Preference may be extended to current employees of Janus Youth Programs, Inc.

• Must value working in a multi-cultural/diverse environment.
• Knowledge of local juvenile/adult justice and youth/adult social service systems.
• Demonstrated ability to problem solve, exercise independent judgment within program guidelines, and respond to crisis situations.
• Strong “people skills”, and the ability to work effectively with a wide range of staff and people - including business owners and employees, police, neighbors, parents, and professional “system” employees.
• Ability to communicate effectively in English, both orally and in writing, and to give oral and written instructions.
• Fluency in spoken/written Spanish preferred.
• Commitment to on-going training.
• Commitment to the principles of Positive Youth Development and ability to work with young people as partners in the programming process.
• Commitment to Harm Reduction and “meeting youth where they’re at.”
• Knowledge of Motivational Interviewing and the stages of change preferred, but not required.
• Ability to work effectively within a team-dependent environment and a willingness to give and receive appropriate feedback.
• Ability to exercise tact, discretion, and judgment in working with a variety of people.
• Genuine concern for young people and the ability to treat all people with dignity and respect.
• Ability to accurately read, record, and interpret information using computerized and paper systems.
• Ability to maintain appropriate professional boundaries in working with others and in handling confidential information.
• Ability to regularly attend and be punctual for scheduled work commitments and meetings, and be in a condition suitable for assuming responsibilities of position.
• Ability to maintain visual and auditory awareness of youth.
• Ability to climb at least two (2) flights of stairs.
• Ability to walk for extended periods, including regular exposure to inclement weather.
• Ability to carry an outreach bag weighing approximately 20 pounds.
• Manual/physical dexterity allowing for performance of routine office functions such as copying, faxing, phone use, filing, computer entry, etc.

• Driving is required; drives agency vehicle and/or a personal vehicle for travel and/or transport clients required. All employees who drive for work purposes must have and maintain a valid driver’s license for state of residency, have a driving record that permits coverage under the corporate auto liability policy, and complete the agency’s driving approval process before driving for work. If driving a personal vehicle for work purposes drivers must also have personal auto liability coverage ($100,000/$300,000 levels strongly recommended). Employees are not to drive for work purposes until they have received written authorization to do so.
• Bloodborne Pathogens training is required on first day of employment and annually thereafter.
• Must complete Mandatory Abuse Training within the first 30 days of employment and annually thereafter.
• Provides emergency first-aid, as needed, and must have and maintain standard first-aid/CPR certification.
• Must pass criminal history background check.
• TB clearance.

• May involve exposure to communicable diseases, including a variety of illnesses and infections such as the common cold, TB, Hepatitis, flu, meningitis, and HIV.
• May involve exposure to upset, angry, severely traumatized or emotionally disturbed children, adolescents, adults, and families.
• May involve exposure to severely drug affected people and people with severe persistent mental health issues.
• This position will be assigned an agency cell phone.
• This position will require flexible scheduling including some evenings and weekends to address the needs of youth enrolled in services.
• May require working and providing services at locations other than program site (i.e., restaurant, café’, clients’ apartments, etc.,) and may, therefore, be exposed to environments not under agency control (i.e., second-hand smoke, varying hygiene practices, etc.).
• Work will involve making contact with youth and young adults involved in human trafficking and the potential locations they may frequent (e.g. truck stops, homeless camps, adult stores, etc.) or other venues where a high likelihood of human trafficking is occurring.
• Outreach will always be conducted with a minimum of two employees/volunteers.

This position description is intended to give the reader a general idea of the overall purpose and the main activities and responsibilities that are intrinsic to this position. While this description is intended to be representative, it is not intended to be limiting.

Complete details: