Job Details

Blackburn Call Center Representative

Central City Concern, Portland, OR. 97209

Job - Non-Profit

Close Date: 05/30/2019

Central City Concern’s (CCC) Blackburn Center is a new six-floor building in East Portland, Oregon (clinic and housing) that will give vulnerable people access to integrated housing, employment and health services, and provide support they need to stabilize and rebuild their lives.
CCC is hiring employees to help lift this project to national prominence. Known for innovative programming already, CCC now moves toward a first-of-its-kind operating model (including key changes such as centralized intake and integrated care teams) in a more diverse community and a landscape of new potential community partners. About 40 percent of East Portland’s population are immigrants and from communities of color. We strive to be a true reflection of the community and design our services and teams to achieve a culturally responsive place for our clients.
Our innovative, comprehensive services focuses on the whole person and their well-being. Our guiding principles drive this work to be:
person-centered
trauma informed
integrated; in collaboration with community partners
focused on diversity, equity and inclusion; and
sustainable for long-term success.
Join us in this innovative and impactful work! CCC values lived experience and multilingual individuals in its hiring practices. Training and advancement opportunities are embedded in our culture and staff members support one another in their professional endeavors.

TITLE: Blackburn Call Center Representative
DEPARTMENT: Blackburn Center
SALARY: $15.00-$16.50 Hourly
SCHEDULE: Monday-Friday 8:00am-5:00pm

SUMMARY: The Blackburn Center is an innovative program that will offer integrated housing, health care, and employment services with the long term goal of eliminating homelessness. We seek to change how these services are delivered to all people, especially vulnerable populations.
This position will work as a member of a multi-disciplinary team at the Blackburn Center to deliver comprehensive, person-centered, integrated services to the Portland Eastside community. The Call Center Representative will be the first point of contact for those calling the Blackburn Center. This position will manage incoming calls to Blackburn in a warm, welcoming and trauma informed manner, to quickly identify client’s needs and route or record the call following protocol. The Call Center Representative will assist with scheduling or cancelling appointments in Centricity by following complex scheduling protocols. This position will be responsible for processing incoming mail and routing to the appropriate departments/personnel.

MINIMUM QUALIFICATIONS:
1. Must have High School Diploma or GED or be actively pursuing.
2. Minimum 1+ year recent experience providing call management and clerical support in a clinical setting.
3. Typing of minimum 35 words per minute.
4. Proficient in Microsoft Office products.
5. Excellent data entry skills.
6. Ability to navigate electronic systems applicable to job functions.
7. Ability to work calmly and efficiently in a fast paced environment.
8. Must have current CPR certification or must be able to obtain in one month.
9. Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
10. If in recovery, must be able to document continuous abstinence under independent living conditions or recovery housing for the immediate past two years.
11. Must pass pre-employment drug screen, TB test, and background check.
12. Must adhere to agency’s non-discrimination policies.
13. Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, lifestyles, and sexual orientations, treating each individual with respect and dignity.

Check out the full job description and apply at:
http://www.ccconcern.org/jobs
Central City Concern is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against applicants on the basis of race, gender, protected veteran’s status, disability, or any other protected class. Applicants seeking reasonable accommodation can contact the Human Resources department at 503-294-1681.

Complete details: http://www.ccconcern.org/jobs