Job Details

Client Services Representative

Washington State University, Vancouver, Vancouver, WA

Job - Education

Close Date: 01/20/2020

Position number:
Open date:
January 10, 2020
Close date:
January 20, 2020
Position summary:
The Client Services Representative interacts with students in a professional, courteous and confidential manner; demonstrates strong organizational skills; and works independently and collaboratively on behalf of the Student Wellness Center.

This position serves as the initial point of contact for students seeking any appointments, manages records, data, temporary personnel, and budgets, and provides clerical support and assistance to the work of counseling, health, and disability services.

The Client Services Representative must have the ability to coordinate a fast-paced clinical environment in which students may be dealing with acute psychological and health crises.

Confidentiality must be maintained in all matters relating to Counseling and Health Services & Access Center and the student clients served in accordance with state and federal guidelines, including FERPA and HIPAA.

Minimum requirements:
High school graduation or equivalent AND two years of general office experience or one year of office or customer service experience in a healthcare setting; OR equivalent education/experience.

Experience working with reception or records in an office setting, preferably in healthcare or mental health with emphasis on client/patient service.

Preferred qualifications:
Associates or bachelor’s degree.

Accurate and effective communication skills; both verbal and written.

Experience with computers, including advanced features, with Microsoft Outlook, Word, Excel, and Access.

Customer service experience in a higher education environment.

Experience working with diverse populations such as non-traditional, first-generation, low income, and students with disabilities.

Experience with electronic record-keeping.

Work schedule:
Monday - Friday 8am to 5pm
$2,658.00 per month

Complete details: