Post Date: 07/08/2019
Close Date: 07/22/2019
Close date: 7/22/2019
Salary: $3761 - $5502 per month
Location: Salem, OR
The Oregon Health Authority (OHA), Public Health Division (PHD), Health Licensing Office (HLO) in Salem, OR is recruiting for an Investigator to provide consumer protection while gaining compliance with the statutes and administrative rules of the boards, councils and programs administered by HLO in the community-based care and long-term care industries. The Health Licensing Office (HLO) protects the health, safety and rights of Oregon consumers by ensuring only qualified applicants are authorized to practice. HLO establishes, communicates and ensures compliance of regulatory standards for multiple health and related professions. In addition, HLO conducts inspections of licensed facilities, responds to and investigates consumer complaints, and disciplines practitioners found in violation of state law and administrative rule.
What will you do?
As the Investigator, you will investigate consumer and internally generated complaints and provide education to licensees and the general public. Investigations frequently involve potential criminal activity, fraud, unlawful trade practices and organized crime. In order to resolve these cases the Investigator must work independently to determine violations of statutes and administrative rules which may result in citations being issued and civil penalties being assessed, while criminal activity is referred to the appropriate law enforcement agency.
What's in it for you?
You will work with a team of public health professionals who are passionate about the work they do to provide consumer protections to Oregonians. Do you have experience in community-based care and long-term care regulation? Are you experienced in determining compliance based on laws, rules and statues? Do you have experience interviewing individuals? Do you have experience facilitating and mediating disputes? If so, we want to connect with you!
What are we looking for?
• Four years of experience doing administrative research that included compiling and evaluating facts to recommend management action or decide compliance with program guidelines and regulations. Two of the four years must be above the technical support level which means you had the authority to make independent decisions about course of action. (Note: college-level course work may substitute for experience on the basis of 45-quarter units per year, up to a maximum of three years.)
• Experience investigating complaints by interviewing individuals, conducting research, performing surveillance, issuing citations and writing detailed investigative reports.
• Experience assisting customers in-person and over the phone who may be angry or disgruntled in a professional, diplomatic manner.
• Experience with mediation and dispute resolution.
• Experience managing a heavy workload in a fast-paced environment.
• Must demonstrate strong interactive skills, including the ability to listen and retain information.
• Ability to clearly articulate information using advanced verbal and written communication skills.
• Experience conveying agency processes, interviewing, taking notes, logging case files chronological and writing reports.
• Knowledge of Oregon Revised Statutes and Oregon Administrative Rules.
• Experience explaining, interpreting and applying rules, laws and statutes appropriately.
• Experience working independently with minimal instruction or oversight, but within prescribed authority and parameters of position and assignment.
• Experience presenting findings-of-fact during board meetings and administrative hearings while remaining neutral in opinion.
• Knowledge of the regulatory process, organizational structure and division dynamics.
• Experience promoting a culturally competent and diverse work environment
How to Apply
To apply for this position, follow the “Apply” link above and complete the online application and all supplemental questions: