Job Details

Customer Care Associate

Fully, Portland, Oregon

Job - Corporate/Business

Close Date: 06/12/2020

Growing Local Company Seeks Customer Care Associate

We sell and design desks, chairs, and things that keep your body moving, so you can work and live more fully. Our rapidly but mindfully growing company is seeking a Customer Care Associate based out of our headquarters in Portland, Oregon.

Please read this ad thoroughly and know we do not accept resumes without the accompaniment of a cover letter. We want to get to know you a bit, so help us out!

A Little About Us

We are proud to be a unique and inclusive team. Our workspaces are open, and we encourage our teams to find their flow by sitting, standing, stretching and moving around. Our “open door” policy is more of a “no door” policy; we like to talk to each other, share ideas, and collaborate. We invite all team members to simply, “come as you are” and we truly mean it. During this time of social distancing, the majority of the team is working remotely from home for everyone's safety. Despite the distance, we have still been able to continue to work as a connected and cohesive team.

We hire people we believe in and who are equally passionate about engaging in a progressive and active workplace. We are constantly moving, learning, and evolving both personally and professionally. Ultimately, we believe life is too short not to love where you work.

We are interested in what makes you uncommon. Hiring people with different voices, different experiences, and different perspectives has expanded our thinking, enriched our culture, and made us a stronger and better company. Do you have something unique to offer us?

A Little About You

We aren’t looking for an ergonomics or sales expert, but rather for someone to help tell our story to folks who are interested in incorporating our kinds of products into their lives. We specialize in things like sit-stand desks, active sitting solutions, and other awesome tools to help people work and feel better. Someone who is interested in wellness, either professionally or personally, would be a great fit for this role.

This role requires you to jump in and feel comfortable working with people via email and phone. Customer service is at the heart of our business. Active listening, problem-solving, and the ability to work independently are critical skills for everyone in the company, but especially for the customer service team. Our days are varied but always busy; flexibility and focus are essential.

Essential Duties and Responsibilities:

--Providing quality service to customers via phone and email.

--Willingness to master detailed product information and be able to present to clients in an understandable and relevant manner.

--Ability to stay centered and organized in an ever-changing sales environment.

--Effectively manage a high volume of incoming calls; be professional, personable, go the extra mile.

--Answer a high volume of email inquiries with thorough and thoughtful responses that are well written and grammatically correct.

--Process orders and quotes, ensure accuracy and provide clients with pertinent information.

--Troubleshoot technical issues with clients and pass along to warranty team when appropriate.

--Walk clients through product assembly, and how to use products. Recruit warranty team or manufacturer for additional assistance as necessary.

--Keep records of client interactions using multiple applications and databases.

--Use problem-solving skills and resources to fulfill special requests or requirements.

--Handle complaints and provide appropriate solutions and alternatives.

--Learn and maintain existing and new product knowledge and processes.

--Proactively use multiple resources in order to be successful.

--Share your ideas and unique talents with our team!

Skills and Qualifications:

--Exceptional verbal and written communication skills.

--Able to work in a fast-paced, self-directed environment.

--Attention to detail a must.

--Prominent organization and presentation skills.

--Excellent time management skills.

--Decision-making, problem resolution, and creative thinking skills.

--Able to multi-task activities with shifting priorities.

Department: Customer Service

Reports to: Customer Care Manager

Hours: 40 hours per week, Schedule TBD

Compensation: This position starts at $16.83/hour with room for growth.

Company benefits: In addition to a competitive salary, Fully provides a generous package of employee benefits including Medical, Short Term Disability, Long Term Disability, Basic Life Insurances, three weeks paid parental leave and 401(k), as well as subsidized dental coverage and options for employee purchase of expanded and optional coverages.

Company perks: Additional perks include 15 days PTO to start, 80 hours/year for volunteering, alternative commuter and monthly wellness stipends, weekly personal training and yoga sessions, once weekly team lunches, kitchen stocked with snacks, kombucha on tap, bottomless Nossa Familia coffee, and a dog-friendly office in a great SE Portland location with the best and brightest coworkers around!

How to apply: If you are buzzing with excitement that you might be our new Customer Care Associate and you have the skills and experience to back it up, kindly send your resume and cover letter. Please include in your cover letter what equity, diversity, and inclusion mean to you. We want to be sure you read the entire ad and also, EDI is a core value here at Fully.

*No recruiters, emails, phone calls, or drop-ins, please.

Complete details: