Job Details

COMMUNICATIONS OPERATIONS MANAGER

Clackamas County, Oregon City, OR

Job - Government

Close Date: 12/31/2018

This position will remain open until filled. The first application review will be Wednesday, December 19, 2018. We reserve the right to close this recruitment at any time on or after that date.
IMPORTANT:
This position requires a complete Statement of Personal History (SPH). Only those applicants who are selected as
finalists will be required to submit the completed SPH.
· Are you passionate about emergency services and specifically, 9-1-1?
· Are you committed to providing excellent customer service to both our residents and our public safety community?
· Do you envision yourself in a role that uses your leadership skills to develop and support employees, to foster a collaborative work environment, and to contribute to organizational effectiveness and success?
· Do you have exceptional organization skills?
· Are you ready to serve as a Change Agent in a fast paced environment by effectively managing and leading change and innovation?
If you answered "yes" to the questions above, we want you to join our team as a Communications Operations Manager. If selected for this position, you would oversee the Operations Division within the department, including the agency's training, quality assurance and communications staff for Clackamas County’s Emergency Communication Center (C-COM). You will have an opportunity to oversee, coordinate, empower and mentor a team, which includes 4 Supervisors, 6 Lead Dispatchers, 2 Training Coordinator Quality Assurance Coordinator (TQAC) Dispatchers, Call-takers and Trainees. This is a unique opportunity to work closely with the Technical Services Manager, sharing the responsibility for overall activities within the agency, yet have a focus and emphasis on 9-1-1 operations, training and quality assurance. Another critical component of the Communications Operations Manager position is having a great deal of interaction with County staff, peers in other organizations, as well as representing Clackamas County's interests in a wide range of communications organizations and committees.
Required Minimum Qualifications/Transferrable Skills*:
· Supervisory experience, including assigning work, training staff, preparing and reviewing team or individual performance appraisals, correcting performance deficiencies and recommending corrective actions
· Experience with the delivery of emergency communication services or emergency management services in a city or county public safety environment
· Experience with program budget development, implementation, administration and management
· Strong interpersonal skills that translate into all of the following:
o Ability to establish and maintain effective working relationships and partnerships both internally and externally
o Ability to handle a wide range of situations and circumstances effectively, positively, and professionally and to maintain composure in difficult, stressful and quickly emerging situations
o Promoting and fostering a supportive and collaborative, team-oriented work environment
o Strong active/reflective listening skills
o Strong independent decision making and problem solving skills
o Exercising tact, good judgment and diplomacy
· Strong verbal and written communication skills
· Must be available for 24-hour on-call response to emergency situations
· Must pass an extensive background investigation, including national fingerprint records check
· Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid
driver's license, and possess and maintain an acceptable driving record throughout the course of employment.
EQUAL EMPLOYMENT OPPORTUNITY / DRUG-FREE WORKPLACE
Department of Human Resources • Recruitment Division•
Public Service Building • 2051 Kaen Road, 3rd Floor • Oregon City, OR 97045 •
Phone: (503) 655-8459 • Hearing Impaired: (503) 657-4544 • FAX: (503) 742-5468

Preferred Special Qualifications/Transferrable Skills*:
· Bachelor’s Degree or higher in Business Administration, Public Administration, Accounting, Economics, Finance, Information Technology or Computer related fields, or a closely related field from an accredited college or university
· Experience in a consolidated multidisciplinary communications center
· Budget experience in a governmental organization
· Experience with a workforce in a unionized environment
· Knowledge of current trends in PSAP technology, including, but not limited to: NextGen 9-1-1, VoIP, RoIP, and understanding public safety radio operations and FCC regulations
· Two (2) years managing a public safety software network, such as Computer Aided Dispatch (CAD)
· Project Management experience
· Social media experience, including the operation and maintenance of various website pages
· Understanding or experience with computer networking
· Familiarity with public safety accreditation process and requirements (CALEA, NAED, or Oregon Accreditation Alliance)
Other Requirements:
· Within three (3) months of hire: Possession of Law Enforcement Data System (L.E.D.S.) Certification
· Within six (6) months of hire: May be required to obtain Middle Management certification as issued by the Department of Public Safety Standards and Training (D.P.S.S.T)
*For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
WHAT WE OFFER:
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees) and a robust sick and vacation plan for regular status positions.
We encourage and support employee health and wellness by offering a variety of gym membership discounts, onsite fitness classes, onsite Farmers Market with fresh produce available for purchase, annual wellness fairs and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
> Compensation:
o Annually: $96,803 - $130,684
o Hourly: $46.53 - $62.82
> Attractive benefits package and incentives:
o Generous paid time off package:
· 4.8 weeks of vacation per year
· 9 paid holidays and 1 personal day per year
· 8 hours per month sick leave accrual
o Employer paid 6% PERS retirement contribution
o Deferred Compensation 457 Retirement Plan: Up to a 3% match to employee contributions
o Excellent benefits package, including:
· Robust wellness programs, including gym discounts and wellness education classes
· A Choice of Medical Plans with Vision and Prescription Drug Coverage
· Chiropractic Coverage and Alternative Care Benefit
· A Choice of Dental Plans
· A variety of optional benefits
o Longevity pay
CLACKAMAS COUNTY ACCEPTS ONLINE APPLICATIONS ONLY.
To complete an online application and for more information, visit http://www.clackamas.us/ and click on the “Jobs” tab.
EQUAL EMPLOYMENT OPPORTUNITY / DRUG-FREE WORKPLACE
Department of Human Resources  Recruitment Division
Public Service Building  2051 Kaen Road, 3rd Floor  Oregon City, OR 97045 
Phone: (503) 655-8459  Hearing Impaired: (503) 657-4544  FAX: (503) 742-5468

Complete details: http://www.clackamas.us/des/jobs.html