Job Details

Intake Specialist - Blackburn Center

Central City Concern, Portland, OR. 97209

Job - Health

Close Date: 05/31/2019

Central City Concern’s (CCC) Blackburn Center is a new six-floor building in East Portland, Oregon (clinic and housing) that will give vulnerable people access to integrated housing, employment and health services, and provide support they need to stabilize and rebuild their lives.
CCC is hiring employees to help lift this project to national prominence. Known for innovative programming already, CCC now moves toward a first-of-its-kind operating model (including key changes such as centralized intake and integrated care teams) in a more diverse community and a landscape of new potential community partners. About 40 percent of East Portland’s population are immigrants and from communities of color. We strive to be a true reflection of the community and design our services and teams to achieve a culturally responsive place for our clients.
Our innovative, comprehensive services focuses on the whole person and their well-being. Our guiding principles drive this work to be:
• person-centered
• trauma informed
• integrated; in collaboration with community partners
• focused on diversity, equity and inclusion; and
• sustainable for long-term success.
Join us in this innovative and impactful work! CCC values lived experience and multilingual individuals in its hiring practices. Training and advancement opportunities are embedded in our culture and staff members support one another in their professional endeavors.
TITLE: Blackburn Intake and Service Matching Specialist
DEPARTMENT: Blackburn Center/ Behavioral Health
REPORTS TO: SUDS Clinical Manager
SALARY: $19.38-$21.11 Hourly

The Blackburn Center is an innovative program that will offer integrated housing, health care, and employment services with the long term goal of eliminating homelessness. We seek to change how these services are delivered to all people, especially vulnerable populations.
This position will work as a member of a multi-disciplinary team at the Blackburn Center to deliver comprehensive, person-centered, integrated services to the Portland Eastside community. The Blackburn Intake and Service Matching Specialist works as a member of the Service Matching team to perform the Blackburn service matching process and determine what services a client is qualified for and ready to engage with. This role is responsible for ensuring efficiency in the screening, scheduling, and assessment of both internal and external referrals, as well as self-referred clients, into primary care, substance use disorder treatment, intensive mental health services and stand-alone hepatitis C treatment. Intake specialist are responsible for ensuring that care is accountable, comprehensive, proactive, well-coordinated and patient-centered. They promote an inclusive and welcoming environment to welcome new clients to Blackburn. The key functionality of the intake specialist is to ensure rapid access to treatment, specifically in the realm of substance use disorder services.
The Blackburn Intake and Service Matching Specialist also serves as a backup counselor as part of the SUDS treatment team providing substance abuse treatment and case management. The team works to address all treatment needs, including crisis management, substance abuse treatment, physical health management, mental health management, accessing affordable housing, accessing employment and educational opportunities.

1. High school completed or GED.
2. CADC I required. CADC II preferred.
3. Bi-lingual (English/Spanish) preferred.
4. Strong customer service and relationship building skills.
5. Ability to efficiency gather key data to make solid decisions on the spot.
6. Ability to determine when additional support is needed for decision making or crisis management.
7. Ability to provide concurrent electronic medical record documentation.
8. Ability to monitor clinician panels to balance access.
9. Has the competencies necessary to:
a. Complete a thorough ASAM assessment
b. Justify rational for services
c. Identify precipitating events
d. Gather histories of mental, emotional and physical disabilities, alcohol and drug use, past mental health services and criminal justice contacts
e. Assess family, social and work relationship
f. Write and implement, as well as supervise implementation of a care plan as it relates to SUD services
10. Must have current CPR certification or must be able to obtain in one month.
11. If in recovery, must be able to document continuous abstinence under independent living conditions or recovery housing for the immediate past two years.
12. Must meet CCC privileging requirements as required by FTCA.
13. Must become a certified Director’s Custody designee in Multnomah County within the first 6 months of hire.
14. Must pass a pre-employment drug screen, TB test, and criminal background check. This includes clearance by the DHS Background Check Unit.
15. If using a vehicle for agency use, must possess a current driver’s license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern’s Fleet Safety policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training. Must maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
16. Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
17. Must adhere to agency’s non-discrimination policies.
18. Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliations, cultural backgrounds, life-styles, and sexual orientations and treat each individual with respect and dignity.

Check out the full job description and apply at:
Central City Concern is an EQUAL OPPORTUNITY EMPLOYER and does not discriminate against applicants on the basis of race, gender, protected veteran’s status, disability, or any other protected class. Applicants seeking reasonable accommodation can contact the Human Resources department at 503-294-1681.

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