Job Details

People Systems Administrator

Mercy Corps, Portland, OR

Job - Non-Profit

Close Date: 09/06/2019

About Mercy Corps
Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary
The People and Strategy Team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through: the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

General Position Summary
Lead administration and maintenance of Mercy Corps People systems and applications. The focus of this role will mostly be on systems and applications (Ultipro, Jobvite), but supporting interfaces, partner systems and reporting is also within scope. This role will be a part of the People Systems and Analytics Team responsible for analyzing and triaging issues, defects, and requests for prompt action. The role will also be responsible for system configuration, testing, training, and documentation. Data governance, integrity, and customer experience are of the utmost importance to this role.

Essential Job Responsibilities


Be a thought partner for the creation and recognition of opportunities for innovation
Set, define, and implement system processes and procedures
Be able to identify potential risks and recognize early signs/symptoms of issues
Actively align function activities to agency and department priorities
Support the relationship management of business owners, subject matter experts, and end users

Manage production support process and monitor service level agreements
Provide excellent service to stakeholders through clear, prompt communication and timely resolutions
Provide system support such as password resets and approved access requests
Triage reported incidents and requests together with the Assistant Systems Administrator
Analyze system and process issues
Manage resolution of system defects with the People Systems and Analytics Team, People Team, Field HR, IT and vendors
In partnership with business and system owners, perform approved system configuration changes/updates
Author and maintain system data dictionary, operating procedures, and user guides
Manage and monitor vendor and consultant invoices for work related to our People Systems
Have regular check-ins with stakeholders and high priority customers

Ensure compliance with security and privacy procedures and policies as determined by IT and operational leadership.
Proactively train and educate team members about said procedures and policies
Accountable for all systems access and role provisioning

Perform engagement, communications, and training efforts
Perform deployment activities
Engage stakeholders to capture process/system needs through user stories, process flows, requirement lists, etc.
Analyze requirements and work with the Core Project Team, subject matter experts, and system vendors to produce process/system designs
Configure, test, and deploy system functionality based on approved designs in collaboration with partner systems admins, SMEs, and IT
Drive completion of functional development including but not limited to interfaces and custom builds
Support data conversion (extraction, transformation, load, validation)

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our partners and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.
Supervisory Responsibility


Reports Directly To: People Systems and Analytics Manager
Works Directly With: Assistant Systems Administrator, Business Analyst, People Data and Reporting Analyst, People Team SMEs, Field HR

Knowledge and Experience

3 - 4 years’ experience in system administration; HRIS administration preferred
BA/BS in Information Systems, Human Resources, Business Administration, or relevant experience
Understanding of cloud-based applications and data governance required
Ability to communicate with technical and non-technical users required
Experience in ticketing or case management system preferred
Management/supervisory experience a plus
English fluency required; proficiency in French, Arabic, or Spanish preferred
Demonstrated history of providing excellent customer service and a high level of attention to detail.
Ability to follow procedures, complete tasks with high quality outputs, meet deadlines and work cooperatively with team members
Must have strong analytical, and problem-solving skills and interpersonal skills; strong written and verbal communication
Experience working with (and managing access to) sensitive and private data (e.g. Financial Info, HR Data, Employee Performance Records, Recruiting Data)

Success Factors

A successful candidate will be action-oriented, adaptable, results oriented and comfortable with change. They will be able to work productively and meet deadlines with superior organizational skills, attention to detail and the ability to successfully juggle multiple priorities and tasks, maintaining composure in difficult situations, a problem-solving attitude and the ability to maintain positive relationships under difficult or heated circumstances. They should be able to influence and persuade people at all levels of the organization and to energize and inspire others, regardless of position, directing their efforts and activities toward a clear outcome. An authentic passion for the work is important along with a resilient spirit and ability to gracefully deal with adversity and ambiguity, making sense out of chaos. They should have the comfort and ability to deal with donors, executives and others with the same level of dignity and respect. Sense of humor is always appreciated.

Living Conditions / Environmental Conditions

The position is based in Portland, Oregon and may require international travel. The position will be supporting a globally deployed system and may require work outside of a traditional schedule to accommodate time zone differences.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/STA to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

Complete details: