Job Details

Visitor Services Associate

Portland Art Museum, 1219 SW Park Ave, Portland OR

Job - Non-Profit

Close Date: 09/19/2019

Overview

The Visitor Services Associate works as part of a team to create and maintain a welcoming, informative, inclusive, and friendly experience for all visitors. Staff in this role proactively interact with Museum visitors to provide exceptional customer service and uphold the values of the Museum (creativity, connection, learning, accessibility, and accountability).

Visitor Services Associates work in various locations throughout the museum including gallery spaces, lobbies, and the admissions desks. All Visitor Services Associates will be cross-trained in visitor orientation and ticketing, safety and customer service.

The Portland Art Museum (PAM) strives to be an inclusive institution that facilitates respectful dialogue, debate, and the free exchange of ideas. With a deep commitment to artists – past and present – and freedom of expression, the Museum and Northwest Film Center’s collections, programs and staff aspire to reveal the beauty and complexities of the world, and create a deeper understanding of our shared humanity. We are a Museum for all, inviting everyone to connect with art through their own experiences, voices, and personal journeys. The Northwest Film Center (NWFC), a sister organization to the Museum, is a regional media arts resource and service organization founded to encourage the study, appreciation, and utilization of the moving image arts, foster their artistic and professional excellence, and to help create a climate in which they may flourish. PAM and the NWFC are committed to advancing equity and inclusion by creating a diverse and inclusive workplace. We will continue learning as we work to evolve as an Institution, recognizing that this journey has no end and our commitment must remain. We have an active equity team currently engaged in a year-long journey to examine our internal culture and the work we do through an equity lens. We look forward to having all colleagues join and contribute to this important work. Learn more at https://portlandartmuseum.org/about/mission/.

PAM and the NWFC are equal opportunity employers, committed to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, sexual orientation, gender identity, political belief, disability or any other legally protected status. We are committed to the full inclusion of all qualified individuals. As part of this commitment, PAM and the NWFC will ensure that persons with disabilities are provided reasonable accommodations to participate in the application, interview, and hiring process. Alternative formats of this application are available upon request. If reasonable accommodation or an alternative form of this application are needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at hr@pam.org or 503.276.4358.

Essential Functions:

• Greet, welcome and assist all visitors upholding the values of equity, inclusion and access. Role actively acknowledges bias.
• Proactively engage visitors by providing information regarding museum content, programs, membership, and campus/policy information.
• Provide exceptional customer service in daily face-to-face interactions with museum visitors and uphold an environment that is welcoming, friendly and approachable.
• Facilitate admission process for all visitors and assist them in planning their museum experience/visit.
• Utilize point of sale system to sell tickets and conduct transactions.
• Utilize radio for department communications and other technology such as i-pad, etc.
• Scan tickets and provide assistance at events, lectures, and programs.
• Become familiar with the Museum’s collections, programs, and facility.
• Collaborate with the Curatorial & Learning and Community Partnerships Departments to learn about opportunities to share with visitors.
• Provide direction and assistance to visitors to ensure that museum protocols and safety procedures are being met.
• Collaborate with the Protection Services Dept. to safeguard visitors and art by observing activity in the museum. Report damage or any situation that needs follow-up.
• Ensure easy and efficient visitor flow and way finding throughout the museum.
• Opening and closing duties as assigned.
• Complete all required ongoing training, including but not limited to: visitor orientation, customer service, visitor engagement, safety training (CPR certification, AED training, emergency response), collection training, equity and inclusion, and access training.

Requirements:

• High school diploma, GED or equivalent combination of education and experience required.
• 1 year or more previous experience in a high traffic customer service setting; hospitality, retail, attractions, or cultural organizations preferred.
• Enthusiasm for helping people and for the Museum’s mission and vision. People first attitude.
• Must possess excellent interpersonal and verbal communication skills. Comfortable with presenting information to large and small groups of people in a public setting.
• Be respectful of diverse identities. Comfortable with and desire to engage with all visitors.
• Identify and positively resolve visitor issues in the moment; strong decision making and judgement skills necessary. Knowledge of unconscious bias and awareness of microagressions.
• Actively participate in promoting the Museum’s equity and inclusion and access goals.
• Must use discretion with confidential information.
• General familiarity with Microsoft Office Suite and Google platforms.
• Experience with point of sale systems and cash handling experience preferred.
• Role requires incumbent to remain stationary for prolonged periods of time and includes occasional movement through the Museum.
• Spanish language and ASL preferred, but not required.
• Must be available to work weekends, holidays, and special events as necessary.

Application Process:

This is a full-time (35-40 hours per week), non-exempt position. Compensation is $14.00 an hour. This position is eligible for the Museum's benefits package first of the month following 30-days of full-time employment. Benefits include medical and dental, paid time off (vacation, sick, holiday, jury duty, bereavement), long-term disability and AD&D, and a variety of perks such as free Museum admission, Gift Shop discounts, and screenings at the NW Film Center. Please see our website for more details.

To apply online visit: www.portlandartmuseum.org/careers follow the link to create a profile. Resumes received without completed employment application will not be considered. Please no drop ins. For questions or accommodation please contact hr@pam.org.

The Portland Art Museum is an Equal Opportunity Employer.

Closing Date: September 19, 2019 at 4 PM PST

Complete details: www.portlandartmuseum.org/careers/