Job Details

Financing Support Officer - Mercy Corps Northwest

Mercy Corps, Portland, OR

Job - Non-Profit

Close Date: 09/26/2019

*Must have current unrestricted authorization to work in the United States for any employer.

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Program Summary

Mercy Corps Northwest (MCNW) is the assumed business name for the 501(C) 3 non-profit, which is the domestic arm of Mercy Corps. The organization was established in 1998 as a program of Mercy Corps, the Portland-based international relief and development agency that assists all low-income populations, including people of color, women, refugees and immigrants, incarcerated and previously incarcerated people in Oregon and Washington. MCNW helps marginalized people increase their economic self-sufficiency, enhancing their resiliency and community integration through self-employment and small business development services. MCNW is a part of Mercy Corps’ Americas portfolio. For more information about Mercy Corps Northwest, visit

General Position Summary

The Financing Support Officer (FSO) is a full time position located in the Portland office of Mercy Corps Northwest. The FSO will support both the IDA and Loan programs by providing direct services to clients, assisting them in navigating through the application, enrollment, documentation and other requirements for each of these programs. The position will also contribute to the strategy, systems development, relationship (internal and external) development and organizational development of the MCNW team.

Essential Job Responsibilities

Work directly with IDA applicants and participants to ensure they understand and have sufficient support in order to progress toward completing all IDA program requirements, including: small business education, seminars and counseling attendance, business plan submission, savings account deposits.
Assist the Asset Building Program Manager (ABM) and team with outreach and orientations, application screening, documentation and file reviews, data input and maintenance, business plan reviews and advising.
The FSO will provide loan product and program information to IDA participants, education and other MCNW clients. This may be done during orientations, business classes and seminars, during business plan and budget reviews and at time of IDA disbursement.
The FSO will assist the Business Financing Manager (BFM) in compiling required loan application documents, underwriting credit builder/incubator loans, as well as closing and disbursing these loans.
The FSO will assist the BFM with incoming loan inquiries as needed, assessing loan readiness and fit for MCNW lending programs and navigating clients through the application process.
The FSO will advise and counsel small business clients as needed, to help guide them through MCNW programs and services, and when appropriate, to other outside technical assistance resources or providers.
The FSO will provide administrative support to the BFM and ABM. This may include help with grant reporting, data compilation and input, program analysis, strategic planning, team support and other duties as assigned.
Take action to advance innovative services and programming, and create an environment where alternative viewpoints are welcomed.
Support and contribute to our commitment to Diversity, Equity and Inclusion within our team and across all our programming.

Work with the AB and BF Program Managers to assist with donor and grant proposals as assigned.
Conduct outreach for IDA, Loan and Education clients and participants, as assigned.
Provide technical, analytical and administrative support for IDA and Loan programs;
Comply with donor and Mercy Corps regulations, as assigned.

Represent Mercy Corps programs at conferences, workshops, meetings and through media and participate in community activities as appropriate.
Ability to work with government structures and representatives, maintain and develop relevant and productive relationships with a wide range of stakeholders.
Maintain productive relationships with internal and external constituents such as clients, private partners, local NGOs and civil society organizations and academic institutions.
Anticipate program needs, understand donor needs and funding and contribute to shaping donor views.
Respect and understand differing cultural differences and nuances and have the ability to navigate between them, recognizing the complexities involved.
Identify, build and manage collaborative partnerships with team members, partners, donors, governments and other stakeholders.

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our partners and to international standards guiding international relief and development work, while actively engaging participant communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility



Reports Directly To: Asset Building Services Manager
Works Directly With: IDA and Lending team in Oregon, overall MCNW team in Oregon, headquarters departments (Resource Development, Financing)

Knowledge and Experience

Having fluent written and spoken language skills in English is required. Fluency in a second language of either Spanish, Arabic or Russian is strongly preferred.
BA/S or equivalent experience in business, finance, banking, accounting or other relevant field is required (international education and experience will also be considered).
Strong knowledge of asset building, small business development and/or resilience is required.
Demonstrated experience working with diverse clients and cross-functional teammates.
Experience making public presentations or providing advising and/or instruction preferred.
Proficiency with Microsoft Office applications, including Word, Excel and Power Point required.
Experience working with databases and completing administrative work required.
Must be highly organized, be able to multi task with a smile and respond to time-sensitive requests.

Success Factors

The successful candidate has a strong understanding of business operations and development, the ability to communicate their knowledge and a strong desire to assist small business owners in achieving their dreams and goals for building successful businesses. This individual is an excellent communicator who can work with diverse groups and teams towards achieving their goals in MCNW’s fast-paced and evolving programs. They thrive in a stimulating working environment that encourages innovation, accountability, diversity, equity and inclusion. They are able to proudly represent and promote MCNW in public settings, to a variety of entrepreneurs, officials, donors and other stakeholders. The successful candidate is a detail-oriented multi-tasker who is able to communicate clearly and enjoys working in a fast-paced environment.

Living Conditions / Environmental Conditions

This position is based in Portland, Oregon and will require some work on evenings and weekends. It may require driving to nearby communities in Oregon and Washington.

Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment and advancing our diversity, equity and inclusion work.

Complete details: