Post Date: 05/21/2019
Close Date: 06/21/2019
As Columbia’s Senior Deductions Analyst you will work with customers to process complex or technically difficult deductions through investigation and information gathering to determine exposure. You’ll manage claims through well-developed action plans to an appropriate and timely resolution.
Within this role you’ll use your knowledge to highlight and identify trends with the potential to result in non-planned customer deductions, collaborating with cross-functions teams to minimize risk and maximize account receivable collections of denied deductions.
•Responsible for monitoring and maintaining assigned accounts for dispute resolution. Includes documenting and coding cases, research of customer continued disputed items (denial of our denial), complex reconciliations, adjustments for credit/debit offset and working with internal/external customers on timely resolution of claim. Analyzes customer deduction history to identify trends and use in identifying process improvements
•Review customer vendor guides to identify customer requirements where CSC is unable to meet the request
•Demonstrate assertive follow-up with cross-functional teams to ensure claim resolution is given appropriate attention and is credited or denied within a timely manner, meeting customer deadline requirements. Provides professional service with regard to sensitive issues, effectively answering questions and resolving both internal and external customer concerns
•Responsible for notifying customer of denied deductions; this includes denial letters and supporting documentation via e-mail and/or customer web portal. Manages deduction recoveries through assertive collection and follow-up of denied deductions, escalation of denied deductions as needed and negotiates settlement of deductions within designated authority. Effectively communicates company policy regarding returns, claims procedures, and remittance methods to customers and sales reps.
•Plan and lead meetings and conference calls with customers, sales reps and cross-functional teams to discuss recurring trends in deductions, post-audit claims, etc. with the desired outcome of corrective measures to prevent/minimize their re-occurrence. May include travel.
•Approve or assign program dispute cases (Deferred Discount & Destroy in the Field) to Deduction’s Manager for final review and approval based on authorization level. Responsible for write-off adjustments within established authorization limits using judgment and reasoning skills
•Through collaboration and partnership with the customer, sales reps, sales management and all other internal partners, create meaningful relationships to ensure efficient and timely processing of customer disputes
•As requested by the Deduction Manager, serve a broader within the Deduction area including but not limited to identifying deduction trends across CSC’s customer base, analysis and reporting on problem issues, monthly reporting for cross-functional partners, and mentoring Deduction personnel in the Credit team in best practices in Deduction resolution.
•Serves as a back-up in the Deduction Manager’s absence and as a resource for Credit and cross-functional teams for deduction related training and deduction resolution best practice consultation.
•Bachelor’s degree in business, accounting or related field or equivalent work experience
•5+ years’ experience within a credit/deductions focused role
•Proficient in SAP
•Possess knowledge of credit and accounting practices, procedures and policies
•Proficiency in Microsoft Office Suite including excellent Excel skills is necessary to include v-lookup and pivot tables
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.
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Complete details: https://columbia.referrals.selectminds.com/latest-jobs