Job Details

FAMConnect Community Engagement & Retention Manager

Youth Progress, 2020 SE Powell Blvd Portland Oregon

Job - Non-Profit

Close Date: 01/16/2019

Youth Progress is seeking a collaborative and engaging FAMConnect Community Engagement & Retention Manager to join our team and help develop a network of highly skilled foster parent and program staff. Our therapeutic foster parent serve young people in the juvenile justice and/or foster care systems who need a higher level of care. The person in this position will be responsible for building out our array of foster homes, developing and maintaining the foster and staff training curriculum, recruiting prospective foster parents through networking and community outreach. The Community Engagement & Retention Manager will also be supporting foster parents through the certification process, and developing and implementing retention strategies.

I) Essential Duties and Responsibilities

Training Management:
Develop, coach, and train high-performing team of foster parents and program staff empowering them to operate with programmatic and operational excellence
Develop systems, processes, and practices to ensure consistent, high-quality training
Ensures all training activities are completed in an accurate and timely fashion
Continually develops a strong understanding of foster care laws, systems, practices, and approaches
Instill a sense of accountability among foster parents and staff by developing and modeling close adherence to individual and organization performance standards.

Development, Design, and Evaluation:
Provide leadership in the development of the instructional program, based upon current research on effective therapeutic foster parenting
Evaluate and revise curricular and instructional programs in cooperation with staff and appropriate administrators
Implement and maintain strategies designed to improve, enhance, and expand training programs, classes, and enrichment opportunities, as well as culturally responsive pedagogy
Build systems, protocols and procedures to ensure we are trauma-informed and advancing equity and have strong outcomes for system involved young people of color as well as all system involved young people in our programs
Participate in the development of objective performance measurements within and across programs to ensure consistent, high-quality evaluation of training materials and foster service delivery
Direct program analysis, data collection, and evaluation
Analyze needs and trends of youth involved in OYA and DHS systems, and in partnership with key internal and external stakeholders, create new training or services to better meet these needs
Implement a formal foster parent evaluation process
Integrate more technology into the training

Foster Parent Recruitment:
Create and leverage existing personal, professional and organizational networks to find foster parents.
Identify and attend community events and partner with other organizations, churches, or community groups to find prospective foster parents.
Ensure we have a diverse cadre of foster homes so that we are able to meet the full range of needs of the young people in our programs.

Foster Parent Retention & Coaching:
Be readily available to meet with, and receive calls from foster parents as needed. Coordinate with the treatment team to ensure strong communication is happening, make home visits and provide coaching on how to support young people in the foster homes as needed
Be part of of the after hours and crisis call rotation to support foster parents when emergency situations arise
Partner with foster parents to create and enhance the community amongst the foster parents

Program Leadership & Management:
Develop and/or maintain systems, processes, and practices to ensure consistent, high-quality program and personnel management
Provide leadership in establishing inter-team communication and cohesiveness, enhancing culture and supporting staff and fosters during continued programmatic growth
Instill a sense of accountability among team members by modeling close oversight of individual and organizational performance standards
Ensure consistency, communication, and coordination within the program including the FAMConnect team, therapeutic foster parent, and the direct service team

External Relationships:
Cultivate and maintain relationships with funders and ensure strong and consistent communication
Develop and maintain relationships with partner organizations involved in ensuring high quality services to our young people
Represent Youth Progress at relevant external meetings

Other Duties:
Support other program functions as assigned
II) Position Requirements

Desired Expertise:
Impeccable integrity, positive attitude, mission-driven, and self-directed with demonstrated passion for Youth Progress' mission and commitment to working collaboratively with a team of professionals
Ability to thrive as a team player, and communicate effectively with peers, young people, foster parent, and other associates within a collegial, yet demanding, work environment
Ability to handle a variety of constituencies, manage multiple tasks simultaneously and thrive in a complex environment with multiple priorities

Bachelor's degree in psychology, social work, or social sciences or 2+ years experience in direct services working with system involved young people
Current driver's license

Master's degree in social work or related field preferred

III) Position & Environment Details

Full Time: Yes
On-call: Yes
Hours: Typically 8a-5p, M-F
Co-workers: The Community Engagement and Retention Manager works closely with the Training Specialist, foster Coach, Program Manager and the Sr. Director of foster Programs as well with key stakeholders and partners. As an agency, we're creative, open-minded, and deeply committed to the success of young people in our programs.
Day to day: No two days are exactly alike and there is a great opportunity to build upon our current systems and processes to ensure efficiency and effectiveness in the role. This position is housed at our admin facility, and includes occasional light travel around our region.

IV) About Us
Youth Progress provides safe and stable homes to young people in the Juvenile Justice and Foster Care systems. We are trauma-informed, culturally responsive, and provide individualized and comprehensive supports to young people in our programs. We are dedicated to helping young people become productive members of the community.

At Youth Progress
We believe young people in the juvenile justice and foster care systems are leaders, scholars, artists, athletes and entrepreneurs
We believe in the power of relationships, and working tirelessly to earn the trust and respect of young people in our programs
We believe in treating young people with unconditional positive regard
We believe in creating caring environments that inspire change in the hearts and minds of young people
We believe staff and young people are on a transformational journey together

V) Contact Info & Application Instructions
To Apply:
Submit a cover letter and resume to Arlene Rodrigo,
Please note that only applicants progressing to the interview stage will be contacted.

VI) Benefits
We Offer:
Generous vacation/sick accrual
100% premium paid health and dental insurance
401K retirement
Eligible for membership in OnPoint Community Credit Union
Education assistance available after 1 year of employment
Employee Assistance Program provides free counseling services
Training and professional development

Complete details: